Forum Discussion

macsociety's avatar
macsociety
Advanced Tutor
9 years ago
Solved

New Gen 5 owner in Northern California (slow as molasses)

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills.  Service installed yesterday.  Slow very slow speeds.  Called tech support at Hughes today and they said they will esca...
california
Gen5
Performance
slow
  • macsociety's avatar
    macsociety
    8 years ago

    My repoint to ES17 is done.  Promising for sure.

     

    As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

     

    Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

     

    What appears to have suffered in the switch back to ES17 is uploads so far.  I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps.  I can live with that.  ;-)  

     

    So... so far so good.  Thanks Hughes for getting things back on track.  

     

    https://testmy.net/quickstats/macsociety

     

    TJ

El Dorado Netwo's avatar
El Dorado Netwo
Advanced Tutor
9 years ago
ecoalex2 wrote:

 

I am curious if Alan (ElDorado Sat) is having problems also?

http://testmy.net/quickstats/ecoalex

 

Our office system was way down, until this last week around October 17. Today running at about 40 ~ 50 Mbps down:

testmy.net/quickstats/ElDoradoNetworks  

Gateway ID 8

Beam ID 55

Outroute ID 9

IP Gateway: J2GIL055HNSIGW0103

BTW, I should add that I use the "Combined" Automatic test, which runs up to the 200 MB test download. To me, this is a more accurate test than the fixed 25 MB test of how large, sustained downloads like streaming video might behave.

 

 

ecoalex2's avatar
ecoalex2
Tutor
9 years ago

Thanks Alan for your info.

I start out at 32 Mbs or so around 7 Am, then the service degrades during the day, then at nite I must reboot the modem to get about 3 Mbs, sometimes it doesn't remedy the unusable to slow but usable.

I have the 2nd, or 3rd tier plan.- 38 Mbs speed max, I see that early Ams then no more during the day,

I use the 44Mbs Testmytest file load..

I just rebooted the modem after 3 - 1Mbs speed results, After the reboot- 16Mbs..

I know it will degrade again, probably have to reboot the modem again about 7 Pm.

 

I am curious as to your evening speed tests , as mornings for most on Beam 55 is the highest speed, then it consistanly degrades.

 

What is your take on the problem?

 

A 200 Mbs test is too long for me, it would take  minutes..

 

Thanks again ;)