Forum Discussion
New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
https://testmy.net/quickstats/macsociety
TJ
Hi macsociety,
Thanks for posting and welcome to the community! There are some speed test results in there we can use, I can escalate your case to engineering. I'll post back once I have any news to share or instructions.
Your patience and understanding are much appreciated.
Yes, please folks... start or continue on with your own threads. This one is getting too long and poluted with too much.
As this is my thread, I will continue posting my own experiences. Others, please start your own. Thank you....
I was away on the weekend since Friday afternoon so did not get back to testing until Sunday. Sunday was good #s... today was fine in AM but I went to a crawl in the evening, like past. Had to reset modem by unplugging from power as my system was so slow on uploads it was not allowing me to even browser websites and downloads were down in the 1Mbps range.
But, the OK news is a modem reset my speeds are restored. I figured I would still report my report so mods like Liz can see.
http://testmy.net/quickstats/macsociety
Regards
TJ
Cause I am from northern California? Ok off your thread
Well thats a bummer. was gone for a week, back on friday night and the internet was working well. didnt bother with a speed test until sat morning i think, and it was 20-30+ over the weekend. so i figured it was "back to normal'.
Monday night now, and 2.5ish download speeds. Having to use my phone right now to post this..... :(
timandjodi wrote:Well thats a bummer. was gone for a week, back on friday night and the internet was working well. didnt bother with a speed test until sat morning i think, and it was 20-30+ over the weekend. so i figured it was "back to normal'.
Monday night now, and 2.5ish download speeds. Having to use my phone right now to post this..... :(
Does it do the same after a unplug of the modem, wait a few minutes... then plug back in. Has for me the last couple times. Speed goes from unusable and 36K uploads and 1Mbps down to much better as shown in my speedtests.
Hope we don't have to get in a habit of having to do that but so far it has helped me. In the past unplug and reset did nothing. Lately it has.
I had some work to get done tonight so could not afford to wait it out hours and hours w/o unplugging to see if speeds came back... so I did the deed. But in the past have let it go and by morning, speeds went up.
TJ
