Forum Discussion

macsociety's avatar
macsociety
Advanced Tutor
8 years ago

New Gen 5 owner in Northern California (slow as molasses)

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills.  Service installed yesterday.  Slow very slow speeds.  Called tech support at Hughes today and they said they will esca...
california
Gen5
Performance
slow
  • macsociety's avatar
    macsociety
    7 years ago

    My repoint to ES17 is done.  Promising for sure.

     

    As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

     

    Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

     

    What appears to have suffered in the switch back to ES17 is uploads so far.  I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps.  I can live with that.  ;-)  

     

    So... so far so good.  Thanks Hughes for getting things back on track.  

     

    https://testmy.net/quickstats/macsociety

     

    TJ

macsociety's avatar
macsociety
Advanced Tutor

Hi @Liz, just a note continued issues with Beam 55 in NorCal.

 

I am in FAP at the moment but also ran tests this AM while not in FAP and speeds are well below normal.

 

During FAP of course during these slow times in the evening affect FAP speeds too so feel the speeds I am getting are much lower than they should be, even during FAP.  And the speed I am getting does not seem to be real speed as web browsing ceases to work.

 

During the day in FAP I am getting 1.3Mbps.  That is usable.  I am happy with that myself. By evening I am down in the 500K range and it seems like unusable 500K speeds.  Everything comes to a crawl, I can't run full 25MB tests on testmy.net as they fail, etc....  web just stops or comes to such a crawl things time out.

 

I reset my modem last night but that did not help.  Speeds this AM are very slow for NON Fap speeds.  Only 7 and 9Mbps when normally in AM we should be getting well above 25Mbps.

 

So yes, I think once Hughes finds this bug, hopefully FAP speeds become a more honest 1Mbps or above most the time knowing that maybe every so often it can fall under, but I would expect the normal to be at least 1Mbps or above.

 

Here are my tests.  Sorry the ones from late yesterday while in FAP are smaller tests but I can't even run those 25Mb tests.  Barely get these small ones done it is so slow.

 

http://testmy.net/compID/232401324866

 

Thanks

TJ

 

 

Liz's avatar
Liz
Moderator
8 years ago

Thanks for the update, TJ!

 

Unfortunately today's afternoon meeting was canceled. As I mentioned in the thread ecoalex started, we're just going to keep sending all of your updates showing the continued slow speeds so that it's always in front of engineering every day. We will keep pressuring them until we get more hopeful news for folks here.

 

Your patience and understanding are much appreciated.