Forum Discussion

macsociety's avatar
macsociety
Advanced Tutor
8 years ago

New Gen 5 owner in Northern California (slow as molasses)

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills.  Service installed yesterday.  Slow very slow speeds.  Called tech support at Hughes today and they said they will escalate the call to engineering which means another 2 to 3 business days before I get help.

 

Kind of stinks since it was just installed yesterday.

 

Anyway, last speed test I ran was 1.1Mbps down.  Sheesh.  

 

Went through over an hour call with Hughes today running tests and such just to prove I am getting slow speeds.  Then told have to wait until next week to get it looked at.

 

http://testmy.net/stats/?&t=u&d=09292017&x=2&l=25&q=macsociety

 

In case this can help....  I am pointed at:

Satellite NameEchoStar-19-NAD

Gateway ID8

Beam ID55

Outroute ID7

 

Thanks for the ear.

 

Thomas

california
Gen5
Performance
slow
  • macsociety's avatar
    macsociety
    7 years ago

    My repoint to ES17 is done.  Promising for sure.

     

    As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

     

    Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

     

    What appears to have suffered in the switch back to ES17 is uploads so far.  I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps.  I can live with that.  ;-)  

     

    So... so far so good.  Thanks Hughes for getting things back on track.  

     

    https://testmy.net/quickstats/macsociety

     

    TJ

  • ww5's avatar
    ww5
    New Poster
    7 years ago

    I have read throught this entire community forum posting and determined that I have a situation very similar to that posted by macsociety: IP Gateway IPGIL055HNSIGW0103, beam 55. My receive signal strength, just checked, is 113, connection to gateway test passed, and the gateway weather conditions (in Gilroy, AZ are clear and sunny).  My service was first connected a few weeks ago and has only worked well on ONE single day.  I have been averaging a download speed of less than 500 kbps and usually less than 200 kbps.  Today, Christmas, I am receiving less than 100 kbps! It is barely usuable and I can barely post this.  Sigh....

     

    url=https://testmy.net/db/rMKgI5AQJ][img]https://testmy.net/rMKgI5AQJ.png[/img][/url]

     

    HughesNet: Will this problem ever be corrected?  Is it even possible to correct the problem?  Please pass my information on to the HN engineering team.  I hate having to pay for something that does not work and don't want to have to cancel the service, so long as I have assurances that the problem can be corrected.

    • ww5's avatar
      ww5
      New Poster
      7 years ago

      Here is a typical test result for a 25MB random data download (the size recommended by HughesNet):

       

      This is terrible, especially when you consider that HuhgesNet has a massive advertising campaign, advertising 25 Mbps download speeds!  It is like advertising the sale of a car as being capable of accelerating from 0-60 mph in 3 seconds, but only finding out later that the car can really only accelerate from 0-60 mph in 600 seconds!  At least one can test drive a car before buying it.  In the case of HughesNet, one has to purchase the service first, in other words, before even knowing that in actuality the 25 Mbps download speed is not really possible.  Then, to add insult to injury, HughesNet charges a $1,000 early termination fee when customers are unsatisfied and cancel the service for it not living up to the expectations promoted in the HughesNet advertisements. Unbelievable! 

      • ww5's avatar
        ww5
        New Poster
        7 years ago

        For those of you who are wondering how long it took to download the 25 MB of random data in my last post (@133 kbps), this is how long: (25MB x 8 bits/byte)/(0.133Mbps x 60 sec/min) = 25 minutes!  Yes, 25 long, agonizing minutes to download just a measly 25 MB of data.  HughesNet, please fix this problem for us in Northern Calif, who are on beam 55 and using the Gilroy IP gateway.  Thanks!