Forum Discussion

macsociety's avatar
macsociety
Advanced Tutor
8 years ago

New Gen 5 owner in Northern California (slow as molasses)

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills.  Service installed yesterday.  Slow very slow speeds.  Called tech support at Hughes today and they said they will esca...
california
Gen5
Performance
slow
  • macsociety's avatar
    macsociety
    7 years ago

    My repoint to ES17 is done.  Promising for sure.

     

    As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

     

    Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

     

    What appears to have suffered in the switch back to ES17 is uploads so far.  I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps.  I can live with that.  ;-)  

     

    So... so far so good.  Thanks Hughes for getting things back on track.  

     

    https://testmy.net/quickstats/macsociety

     

    TJ

GabeU's avatar
GabeU
Distinguished Professor IV

TJ,

 

When you click on Purchase Data Tokens in the Usage Meter, you should see something to indicate either Prepaid Tokens or Free Tokens (besides the ones listed that you can buy).  You can click on the corresponding button to add one. 

 

To get to the screen similar to the picture in Liz's reply, sign in to the MyAccount site, click on the Usage tab, and then click on the "Buy Tokens" button under the Usage data on the right.  There you should see the Prepaid or Free tokens listed.  I don't know which they show up as, but they'll be there.  

 

Personally, I prefer signing into the My Account site and adding them there, as you can seem more info about them on Buy Tokens popup page than you can from the Usage Meter.  

macsociety's avatar
macsociety
Advanced Tutor
7 years ago

My repoint to ES17 is done.  Promising for sure.

 

As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

 

Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

 

What appears to have suffered in the switch back to ES17 is uploads so far.  I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps.  I can live with that.  ;-)  

 

So... so far so good.  Thanks Hughes for getting things back on track.  

 

https://testmy.net/quickstats/macsociety

 

TJ

  • Liz's avatar
    Liz
    Moderator
    7 years ago

    Thank you for your update, TJ. I'm happy to hear the repoint has helped so far. Please keep us posted.