Forum Discussion
New Gen5 WiFi doesn't work reliably
Good morning mmollinet,
Our engineers have recently rolled out the update to one gateway for observations before determining whether to deploy to all gateways. We will be checking in with the engineers daily next week for an ETA for the nationwide update release and let you know as soon as we have news to share.
Your patience and understanding are much appreciated.
Just seconds after I posted the above message about the modem being stable it dropped offline from the LAN. When it returned on its own this time the 5G Wi-Fi network was visible. BUT as I was typing this message the 5G network disappeared again. I think "FLAKEY" is definitely the correct marketing word for HughesNet Gen5. Was it rushed to the market?
Hi mweasner
I'm really sorry to hear you have been having so much trouble after upgrading. We do have your account on file and I am currently running diagnostics, which takes a bit longer now that the new modem has Wi-Fi and thus more things to check. In the meantime it would really help if you created a new thread for yourself so we can make sure we isolate your specific problem. Please include a list of devices you are trying to connect and which ones have issues staying connected to a specific band. Depending on the results of the tests I am running, I may need to ask you more questions. Your patience and cooperation is much appreciated.
Thank you
Amanda
Thank you Amanda. It will take some time before I get a chance to prepare the info you requested. I really don't like having to do all this troubleshooting. I am not a beta tester for HughesNet. If you want to enter into such an agreement with me, let me know. (I was a beta tester for Cox when they got into the Cable Modem business back in the 1990s. I have also been a beta tester for Apple, Microsoft, Adobe, and many other companies.)
Amanda, I prefer to not post a list of my devices here. Send an email to my email address on the my HughesNet account. I will then send you a description of the Gen5 full problems and a list of the devices that worked on my Gen4 system. Mike
mweasner wrote:Amanda, I prefer to not post a list of my devices here. Send an email to my email address on the my HughesNet account. I will then send you a description of the Gen5 full problems and a list of the devices that worked on my Gen4 system. Mike
No one can hack your devices through Hughesnet, if that's your concern.
Wi-Fi 5G dropped out again after being OK for about a day. Since HughesNet has known about this problem for some time and a fix is being developed, will HughesNet contact every Gen5 customer to let them know when they can start using 5G reliably? If no such contact is forthcoming, customers will have to assume that Gen5 continues to be too unreliable to be recommended to their friends.
