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New Gen5 WiFi doesn't work reliably
I recently upgraded to the Gen5 system. I was excited that they now included a WiFi router. Everything seemed to work just fine when I first set it up. Both the 2.4 and 5 GHz seemed to work just f...
Good morning mmollinet,
Our engineers have recently rolled out the update to one gateway for observations before determining whether to deploy to all gateways. We will be checking in with the engineers daily next week for an ETA for the nationwide update release and let you know as soon as we have news to share.
Your patience and understanding are much appreciated.
Thanks to everyone for the tips. I haven't meant to sound negative about HughesNet. Gen4 had been a good solution for my rural area. I am just concerned that Gen5 was rolled out prematurely or without adequate customer beta testing. The Gen5 Wi-Fi 5G network has been dead for hours now and the modem continues to drop offline entirely (via Ethernet and Wi-Fi) for short periods of time. I plan to resume troubleshooting the Gen5 modem on Thursday and possibly make a final decision then about sticking with Gen5 or reverting back to Gen4.
There's no reverting back to Gen4... Gen4 plans have been retired in favor of Gen5.
