Forum Discussion

DEBPOSTON's avatar
DEBPOSTON
Junior
6 years ago
Solved

new modem HT2000w

I received the modem but I did not have success setting it up. I followed the instructions and went to the hughes net browser page and went to install but it never would setup the modem up. it stayed...
  • Jay's avatar
    Jay
    6 years ago

    Happy to hear that you're back up and running! 

    I've credited the account from 2/25

     

    Thank you,

     

    Jay

  • DEBPOSTON's avatar
    DEBPOSTON
    6 years ago

    Jay, thank you again.

DEBPOSTON's avatar
DEBPOSTON
Junior
6 years ago

One thing is was also saying was the modem had to be activated by the installer.

maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago

My understanding, from what I've seen on this site when HN sends a new modem to a subscriber, is that the subscriber does the activation.  

 

DEBPOSTON wrote:

One thing is was also saying was the modem had to be activated by the installer.

 

  • DEBPOSTON's avatar
    DEBPOSTON
    Junior
    6 years ago

    How do i do that?

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      6 years ago

      I don't know....There's an installation guide onllne but it's 103 pages long, so I'm not sure if that's the one.  Maybe someone will know: GabeU, MarkJFine, Liz 

       

      EDIT: and now Gabe linked to the correct installation guide. Cool!

      • DEBPOSTON's avatar
        DEBPOSTON
        Junior
        6 years ago

        I looked at it and I think that if for the technician to do all that.  I just want to replace my old modem to the new one. 

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      6 years ago
      DEBPOSTON wrote:

      One thing is was also saying was the modem had to be activated by the installer.

      If you're referring to the original modem from your installation, this is normal.  It's a different process to install a modem for the first time than it is when a modem is being replaced.  The tech has to do it the first time.   

       

      For the replacement modem, it's automatic.  Basically, connecting the new modem and waiting an hour for it to activate, during which time accessing the internet won't be possible.  Then, after that hour, check to to make sure everything is okay by using a device to go online.

       

      However, that you waited for four hours and it still wasn't activated indicates an issue.

       

      Edit:  For reference, the HT2000W replacement guide is here. 

      • DEBPOSTON's avatar
        DEBPOSTON
        Junior
        6 years ago

        I have tried it several times and followed all the instructions but still won't work.  I'll keep trying.