I received the modem but I did not have success setting it up. I followed the instructions and went to the hughes net browser page and went to install but it never would setup the modem up. it stayed...
Jay, I just wanted you to know that I called HughesNet and they moved my appointment up for today between 12:00 and 3:00. I haven't gotten a phone call yet but I'm hoping they will be out here. I'll keep you posted. Thank you
Jay, I just wanted you to know that no one called or came out so I got on the chat with someone from HughesNet and she contacted the tech department and told me that someone will try and call me this afternoon. My confirmation # for today was 128577744. I really don't know what else to do to get my internet up and running again. You have any ideas for I can get an appointment as soon as possible ??? And just an update it is 9:30 p.m. and no one called or came out. I am so disappointed. Now I have to drive into town to get on a computer that has internet to do my work. I'm so frustrated right now.
Jay, I have my internet back. The repairman came today and fixed it! Yay. You asked me to let you know how long my internet has been out. It has been out since
February 25, 2020. I want to thank you for all your help.
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I followed the instructions and went to the hughes net browser page and went to install but it never would setup the modem up. it stayed...","body@stringLength":"370","rawBody":"
I received the modem but I did not have success setting it up. I followed the instructions and went to the hughes net browser page and went to install but it never would setup the modem up. it stayed on the pointing page for over 4 hours. Right now I put my old modem back on. (it is still not working) Can you please help me with this problem. Thank you so
","kudosSumWeight":0,"postTime":"2020-03-27T13:21:42.748-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:121554_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":26504},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:121554":{"__typename":"Conversation","id":"conversation:121554","solved":true,"topic":{"__ref":"ForumTopicMessage:message:121554"},"lastPostingActivityTime":"2020-07-28T09:48:46.067-04:00","lastPostTime":"2020-07-28T09:48:46.067-04:00","unreadReplyCount":57,"isSubscribed":false},"ModerationData:moderation_data:121554":{"__typename":"ModerationData","id":"moderation_data:121554","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:121554_1":{"__typename":"Revision","id":"revision:121554_1","lastEditTime":"2020-03-27T13:21:42.748-04:00"},"ForumReplyMessage:message:122705":{"__typename":"ForumReplyMessage","id":"message:122705","conversation":{"__ref":"Conversation:conversation:121554"},"author":{"__ref":"User:user:89711"},"revisionNum":1,"uid":122705,"depth":34,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: new modem HT2000w","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:122705"},"parent":{"__ref":"ForumReplyMessage:message:122333"},"body":"Jay, I just wanted you to know that I called HughesNet and they moved my appointment up for today between 12:00 and 3:00. I haven't gotten a phone call yet but I'm hoping they will be out here. I'll keep you posted. Thank you","body@stringLength":"225","rawBody":"Jay, I just wanted you to know that I called HughesNet and they moved my appointment up for today between 12:00 and 3:00. I haven't gotten a phone call yet but I'm hoping they will be out here. I'll keep you posted. Thank 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Jay, I have my internet back. The repairman came today and fixed it! Yay. You asked me to let you know how long my internet has been out. It has been out since
February 25, 2020. I want to thank you for all your help.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"233","kudosSumWeight":1,"postTime":"2020-04-13T16:29:30.055-04:00","lastPublishTime":"2020-04-13T16:29:30.055-04:00","metrics":{"__typename":"MessageMetrics","views":8176},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:121554/message:122945","repliesCount":2,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:122969":{"__typename":"ModerationData","id":"moderation_data:122969","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:122969":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:68632"},"id":"message:122969","revisionNum":1,"uid":122969,"depth":41,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:122945"},"conversation":{"__ref":"Conversation:conversation:121554"},"subject":"Re: new modem HT2000w","moderationData":{"__ref":"ModerationData:moderation_data:122969"},"body":"
Happy to hear that you're back up and running! \n \nI've credited the account from 2/25
\n\n
\n\n
Thank you,
\n\n
\n\n
Jay
","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"136","postTime":"2020-04-14T08:18:06.123-04:00","lastPublishTime":"2020-04-14T08:18:06.123-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":28155},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:121554/message:122969","readOnly":true,"customFields":[],"body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"136","kudosSumWeight":1,"visibilityScope":"PUBLIC","repliesCount":1},"ModerationData:moderation_data:123027":{"__typename":"ModerationData","id":"moderation_data:123027","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:123027":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:89711"},"id":"message:123027","revisionNum":1,"uid":123027,"depth":42,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"AcceptedSolutionMessage:message:122969"},"conversation":{"__ref":"Conversation:conversation:121554"},"subject":"Re: new modem HT2000w","moderationData":{"__ref":"ModerationData:moderation_data:123027"},"body":"
Jay, thank you again.
","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"23","postTime":"2020-04-14T18:00:25.086-04:00","lastPublishTime":"2020-04-14T18:00:25.086-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":28149},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:121554/message:123027","customFields":[],"body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"23","kudosSumWeight":0,"visibilityScope":"PUBLIC","repliesCount":0},"ModerationData:moderation_data:122705":{"__typename":"ModerationData","id":"moderation_data:122705","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:122333":{"__typename":"ModerationData","id":"moderation_data:122333","status":"APPROVED","rejectReason":null},"ModerationData:moderation_data:122329":{"__typename":"ModerationData","id":"moderation_data:122329","status":"APPROVED","rejectReason":null},"ModerationData:moderation_data:122328":{"__typename":"ModerationData","id":"moderation_data:122328","status":"APPROVED","rejectReason":null},"ModerationData:moderation_data:122312":{"__typename":"ModerationData","id":"moderation_data:122312","status":"APPROVED","rejectReason":null},"ForumReplyMessage:message:122312":{"__typename":"ForumReplyMessage","id":"message:122312","revisionNum":1,"uid":122312,"depth":30,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:121554"},"subject":"Re: new modem HT2000w","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:122312"},"body":"
DEBPOSTON,
\n\n
\n\n
I had made the technician aware of your concerns in the notes to schedule, but as I mentioned previously, the requested date was not available. \n
\n\n
I can reschedule the appointment for a weekday between 7 AM and 5 PM, or I can leave it as it is and the tech will reach out to you to schedule the appointment.
\n\n
\n\n
-Jay
","body@stringLength":"399","rawBody":"
DEBPOSTON,
\n\n
\n\n
I had made the technician aware of your concerns in the notes to schedule, but as I mentioned previously, the requested date was not available. \n
\n\n
I can reschedule the appointment for a weekday between 7 AM and 5 PM, or I can leave it as it is and the tech will reach out to you to schedule the appointment.
\n\n
\n\n
-Jay
","author":{"__ref":"User:user:68632"},"isEscalated":null},"ForumReplyMessage:message:122328":{"__typename":"ForumReplyMessage","id":"message:122328","revisionNum":1,"uid":122328,"depth":31,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:121554"},"subject":"Re: new modem HT2000w","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:122328"},"body":"
Jay, I called Hughesnet yesterday and they have a repairnan coming out on April 16th for me. I want to thank you for all your help in this matter.
","body@stringLength":"185","rawBody":"
Jay, I called Hughesnet yesterday and they have a repairnan coming out on April 16th for me. I want to thank you for all your help in this matter.
","author":{"__ref":"User:user:89711"},"isEscalated":null,"parent":{"__ref":"ForumReplyMessage:message:122312"}},"ForumReplyMessage:message:122329":{"__typename":"ForumReplyMessage","id":"message:122329","revisionNum":1,"uid":122329,"depth":32,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:121554"},"subject":"Re: new modem HT2000w","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:122329"},"body":"
DEBPOSTON,
\n\n
\n\n
I'm happy to hear this! Please reach out to us after the repair has been completed so I can credit the account for the days you went without service.
\n\n
\n\n
-Jay
","body@stringLength":"218","rawBody":"
DEBPOSTON,
\n\n
\n\n
I'm happy to hear this! Please reach out to us after the repair has been completed so I can credit the account for the days you went without service.
\n\n
\n\n
-Jay
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I sure will Jay and thanks again.
","body@stringLength":"40","rawBody":"
I sure will Jay and thanks again.
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Great! Let us know if you run into any issues.
\n\n
\n\n
-Jay
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Jay, I just wanted you to know that no one called or came out so I got on the chat with someone from HughesNet and she contacted the tech department and told me that someone will try and call me this afternoon. My confirmation # for today was 128577744. I really don't know what else to do to get my internet up and running again. You have any ideas for I can get an appointment as soon as possible ??? And just an update it is 9:30 p.m. and no one called or came out. I am so disappointed. Now I have to drive into town to get on a computer that has internet to do my work. I'm so frustrated right now.
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DEBPOSTON,
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I'm disappointed to hear this happened. I will have the technician reach out to you today to reschedule for as soon as possible.
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-Jay
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Thank you so much Jay.
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