Forum Discussion

Terry HInes2's avatar
Terry HInes2
Sophomore
7 years ago

New to Gen 5 see no difference from Gen 4

Speeds are not even close to what I was told they would be.

 

See https://testmy.net/quickstats/ab8al

 

I was told this would be the expected speed after FPA throttling.   I am supposed to be at full speed now.

Performance
  • Terry HInes2's avatar
    Terry HInes2
    7 years ago

    Did some testing starting a 5:30Am here and speeds look good but the charts where terrible.  This last one was at 8am do see what it looked like when I went from bonus to regular time.  IF I had this dat flow on a regular basis even if the speed dropped during peak I would be very happy. 

     

    Unfortuanely this is the exception NOT the rule.  The rates during a single run of the test are usually all over the map, typically over 80% variance.  As a process engineer I would say the system is NOT under control.  Not sure whre the data is controlled but would expect it to be at the main office not local.  So I suspect the tech will not be able to do much except maybe point me to a better Sat. 

     

    Can one of the techs on here explain how the data is supposed to be controlled?  I really don't care to see bursts over 100MB when it next drops to 5MB even if it gives me a 30MB average.  This seems like it would be jacking everybodys data rates around.

  • MarkJFine's avatar
    MarkJFine
    Professor
    7 years ago

    Are you using the internal 2G Wifi or an external wireless router? If so, it could be limiting your speed.

    Try using the internal 5G Wifi or an ethernet cable directly to the modem and see if things don't pick up significantly.

     

    You can also check your LAN speed by going to http://192.168.0.1/limited.html#!/general/lan_speed which should indicate better than ~250Mbps if it's not being bogged down by something.

    • Terry HInes2's avatar
      Terry HInes2
      Sophomore
      7 years ago

      I remembered about the wifi thing after I posted.  I ran another test wit direct cable from modem to computer.  Improved but the max didn't make it to 18MB and the Average while better is still less then half the 25MB target.

       

      I do understand the AVG is still carrying the 5MB.  Watching the runs connected to the cable I was still below 15MB on all but 1 run.

      • Liz's avatar
        Liz
        Moderator
        7 years ago

        Hi Terry HInes2,

         

        Thanks for posting, we can certainly help address your concerns. I pulled up your account to investigate, and after running your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Tuesday, Jun 19, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #113205367 if you need to reschedule. Please let us know how the site visit goes.