Forum Discussion

Yancey1's avatar
Yancey1
Freshman
7 years ago

New User with very slow speeds

I'm about 3 weeks now with HN and I'm now experincing very slow speeds. This looks like the right place to go for some help. After my initial setup, I was very pleased, even getting 25+ mbps at times...
Performance
  • Yancey1's avatar
    Yancey1
    7 years ago

    Just thought I'd chime in here with an update. The technician came by yesterday as promised and he aligned my dish with a different satellite. I had been on Echostar 17 and now I'm on Echostar 19. I'm not sure why that would make a difference but it did. My speeds have vastly improved. In fact, I once saw 40+ mbps today when the sky was clear. So everything is looking good. Many thanks to Liz for addressing my problem. It is much appreciated.

Yancey1's avatar
Yancey1
Freshman

Liz,

Thanks so much for your quick reply. That will be perfect. I look forward to having this resolved. I will let you know how it goes.

Yancey1's avatar
Yancey1
Freshman
7 years ago

Just thought I'd chime in here with an update. The technician came by yesterday as promised and he aligned my dish with a different satellite. I had been on Echostar 17 and now I'm on Echostar 19. I'm not sure why that would make a difference but it did. My speeds have vastly improved. In fact, I once saw 40+ mbps today when the sky was clear. So everything is looking good. Many thanks to Liz for addressing my problem. It is much appreciated.

  • gac's avatar
    gac
    New Member
    7 years ago

    I am experiencing the same problem, just got it today 1 June 2018, very slow speeds, barely getting above zero on the download and with the upload not doing much better. Very disappointed. 

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    Yancey1

     

    While the ES19 seems to be capable of higher overall speeds,  both the ES17 and ES19 are capable of providing Gen5 service with the advertised speeds.  Why you're getting better service with the ES19 could be due to a few different things, like better location within your ES19 beam vs your ES17 beam, or less congestion with your ES19 beam, or maybe even a combination of things.  

     

    Either way, it's good to hear that it's working better for you.  It's nice when you can hit speeds like that.  :)  

     

     

  • Liz's avatar
    Liz
    Moderator
    7 years ago

    Good morning Yancey1,

     

    Thank you for taking the time to post back and letting us know your speeds have improved after the site visit! Glad to have helped, please don't hesitate to visit the community again if you have any other concerns.