Forum Discussion
New User with very slow speeds
- 7 years ago
Just thought I'd chime in here with an update. The technician came by yesterday as promised and he aligned my dish with a different satellite. I had been on Echostar 17 and now I'm on Echostar 19. I'm not sure why that would make a difference but it did. My speeds have vastly improved. In fact, I once saw 40+ mbps today when the sky was clear. So everything is looking good. Many thanks to Liz for addressing my problem. It is much appreciated.
Liz,
Thanks so much for your quick reply. That will be perfect. I look forward to having this resolved. I will let you know how it goes.
Just thought I'd chime in here with an update. The technician came by yesterday as promised and he aligned my dish with a different satellite. I had been on Echostar 17 and now I'm on Echostar 19. I'm not sure why that would make a difference but it did. My speeds have vastly improved. In fact, I once saw 40+ mbps today when the sky was clear. So everything is looking good. Many thanks to Liz for addressing my problem. It is much appreciated.
- gac7 years agoNew Member
I am experiencing the same problem, just got it today 1 June 2018, very slow speeds, barely getting above zero on the download and with the upload not doing much better. Very disappointed.
- GabeU7 years agoDistinguished Professor IV
To get help with your speed issues, it would be best for you to start a new topic within Tech Support. The reps are on M-F, from approximately 8AM to 5PM EST. In the meantime, please run some speed tests using the protocol laid out in the following thread, then post your results URL in the new topic you create.
- GabeU7 years agoDistinguished Professor IV
While the ES19 seems to be capable of higher overall speeds, both the ES17 and ES19 are capable of providing Gen5 service with the advertised speeds. Why you're getting better service with the ES19 could be due to a few different things, like better location within your ES19 beam vs your ES17 beam, or less congestion with your ES19 beam, or maybe even a combination of things.
Either way, it's good to hear that it's working better for you. It's nice when you can hit speeds like that. :)
- Liz7 years agoModerator
Good morning Yancey1,
Thank you for taking the time to post back and letting us know your speeds have improved after the site visit! Glad to have helped, please don't hesitate to visit the community again if you have any other concerns.
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