Forum Discussion
New User with very slow speeds
Just thought I'd chime in here with an update. The technician came by yesterday as promised and he aligned my dish with a different satellite. I had been on Echostar 17 and now I'm on Echostar 19. I'm not sure why that would make a difference but it did. My speeds have vastly improved. In fact, I once saw 40+ mbps today when the sky was clear. So everything is looking good. Many thanks to Liz for addressing my problem. It is much appreciated.
Just thought I'd chime in here with an update. The technician came by yesterday as promised and he aligned my dish with a different satellite. I had been on Echostar 17 and now I'm on Echostar 19. I'm not sure why that would make a difference but it did. My speeds have vastly improved. In fact, I once saw 40+ mbps today when the sky was clear. So everything is looking good. Many thanks to Liz for addressing my problem. It is much appreciated.
I am experiencing the same problem, just got it today 1 June 2018, very slow speeds, barely getting above zero on the download and with the upload not doing much better. Very disappointed.
To get help with your speed issues, it would be best for you to start a new topic within Tech Support. The reps are on M-F, from approximately 8AM to 5PM EST. In the meantime, please run some speed tests using the protocol laid out in the following thread, then post your results URL in the new topic you create.
