Forum Discussion
Solved
No internet
Why??? Second day now.
- Thank you for your assistance. I called tech support. They elevated the issue to advanced tech support. They had to send out a tech to troubleshoot. The problem was the eye in the dish. It has malfunctioned/burned out. It had to be replaced. System is up.
Thanks for your reply.
The system status is red. I can get to the router; there’s just no internet. I’ve run the diagnostics and all is well within the wifi; there’s just no internet. I removed the surge protector as you recommended and checked the cable but it didn’t change the status. The system, receive and transmit icons are not lit on the front of the modem. Only the power, the LAN and the WiFi are lit. Earlier, the power button was blinking white and red but that’s stopped.
The system status is red. I can get to the router; there’s just no internet. I’ve run the diagnostics and all is well within the wifi; there’s just no internet. I removed the surge protector as you recommended and checked the cable but it didn’t change the status. The system, receive and transmit icons are not lit on the front of the modem. Only the power, the LAN and the WiFi are lit. Earlier, the power button was blinking white and red but that’s stopped.
Hello Sz, thank you for posting, were you able to get a state code when you checked the system status? If you can get the state code it would be helpful in diagnosing your system.
- Yes it’s 11.2.1 - A problem receiving data has occurred
- Any ideas? I really don’t want to have to call customer service. Service is still out.
Sz, thank you for providing this information. In order to resolve this, we will need you to perform a re-registration of the HughesNet modem to continue troubleshooting. Please give us a call at 866-347-3292 so that we can walk you through the steps. I will leave details in your account so the agent knows what steps need to be taken.
- Thank you for your assistance. I called tech support. They elevated the issue to advanced tech support. They had to send out a tech to troubleshoot. The problem was the eye in the dish. It has malfunctioned/burned out. It had to be replaced. System is up.
