Forum Discussion
hooterville
4 years agoSenior
No internet
Our internet has not worked most of the day.. I have tried restarting the modern twice. Neither the LAN or WiFi work. Are there problems with the service?
- 4 years ago
From what I can see it appears the only device that sustained connection was DIRECTV. These devices have been known to use data to update their guide menus and for general system updates. It is possible this was the cause as nothing else looks like data leakage.
-Damian
maratsade
Distinguished Professor IV
Hi Mary, are all the lights off on the modem, or are some on? Can you get to this page?
hooterville
4 years agoSenior
Hi Marastade,
The LAN light is blinking and the WIFI light is on steady. That's all. The three lights above those are off
Mary
- maratsade4 years agoDistinguished Professor IV
Mary, go to this page. What's the number next to State Code?
- hooterville4 years agoSenior
The number is 11.2.1
- hooterville4 years agoSenior
It also says -a problem receiving data has occurred
Mary
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