Forum Discussion
No internet
Our internet has not worked most of the day.. I have tried restarting the modern twice. Neither the LAN or WiFi work. Are there problems with the service?
From what I can see it appears the only device that sustained connection was DIRECTV. These devices have been known to use data to update their guide menus and for general system updates. It is possible this was the cause as nothing else looks like data leakage.
-Damian
The number is 11.2.1
It also says -a problem receiving data has occurred
Mary
This may be related to a weather event in your area or in the area where the ground station is located, but it could also be the modem. The reps here will have to try to connect to it and see what's going on. Leave the modem plugged in and on so they can contact it. I hope someone's around to night to help you and that this gets resolved quickly. You can also try the phone reps and see what they say.
Thank you,
the modem is unplugged.
Mary S.
Mary, you need to plug in the modem and leave it plugged in, or the reps won't be able to contact it.
