Forum Discussion
Solved
No internet
Our internet has not worked most of the day.. I have tried restarting the modern twice. Neither the LAN or WiFi work. Are there problems with the service?
From what I can see it appears the only device that sustained connection was DIRECTV. These devices have been known to use data to update their guide menus and for general system updates. It is possible this was the cause as nothing else looks like data leakage.
-Damian
Thank you,
the modem is unplugged.
Mary S.
Mary, you need to plug in the modem and leave it plugged in, or the reps won't be able to contact it.
Oops, sorry I misread. It is plugged in now
Mary
