Forum Discussion
No internet
From what I can see it appears the only device that sustained connection was DIRECTV. These devices have been known to use data to update their guide menus and for general system updates. It is possible this was the cause as nothing else looks like data leakage.
-Damian
Thank you for reaching out and for your patience. It currently appears that we are also unable to get any communication with your modem. Since you were able to grab the state code that tells us that the most likely cause is weather-related. 11.2.1 usually means communication and signal are being interupted. We see this a lot with heavy cloud coverage, rain, snow, lightning storms, and other natural obstructions. These state codes almost always go away on their own once the weather is clear and cloud coverage has subsided. Cloud coverage is a very common reason for this state code to linger. If you can, please let me know if your skies are clear. If so, you are permitted to power cycle the modem.
-Damian
Hello Damian,
The skies are clear and the internet appears to be working again but now I'm curious as to where our data went. Yesterday before the storms we were at 14%. Now we are at 6%. Somehow we lost 8% without even having any internet to use. How does that happen?
Thank you,
Mary S.
That doesn't happen. I imagine your modem caught up to data that had been used before you lost your connection.
Hmmm, I don't know what it could have been, but ok.
Thank you for all of your help.
Mary
