Forum Discussion

crystals's avatar
crystals
Freshman
5 years ago

No Internet/System light off

Hello. My first post here so hopefully I'm doing this right. As the subject says, I havent had internet since last night and the system light is off. (The other lights occasionally flash, not frequen...
  • Liz's avatar
    Liz
    5 years ago

    Welcome, Crystal!

     

    You've come to the right place, I can certainly look into this for you. Definitely can't reach your site right now from my end, so let's see if swapping out the modem will get you back online.

     

    The complimentary modem should arrive soon, and you can use its box to return the old modem. There should be a return shipping label in the outer pouch of the box for your convenience.

     

    Please let me know how the new modem works out for you when it arrives.

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago

crystals 

 

Besides power cycling your modem (unplugging it, waiting 30 seconds or more, plugging it back in), which it sounds like you've already tried, the only advice I can give is to make sure to leave your HughesNet modem plugged in so that the reps can run remote diagnostics on your HughesNet equipment, if they're able to do so.

 

The reps are on M-F from approximately 9AM to 6PM EST.  They usually respond within a working day, but hopefully you'll receive a reply before the end of today.

 

Liz Remy Damian 

  • crystals's avatar
    crystals
    Freshman
    5 years ago

    I will leave it on. Thank you for the reply! 

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      Welcome, Crystal!

       

      You've come to the right place, I can certainly look into this for you. Definitely can't reach your site right now from my end, so let's see if swapping out the modem will get you back online.

       

      The complimentary modem should arrive soon, and you can use its box to return the old modem. There should be a return shipping label in the outer pouch of the box for your convenience.

       

      Please let me know how the new modem works out for you when it arrives.

       

      Your cooperation, patience, and understanding are much appreciated.

       

      Thanks,

      Liz

      • crystals's avatar
        crystals
        Freshman
        5 years ago

        Awesome! Thank you so much for your speedy reply! I will update you when it arrives.