Forum Discussion

alfresco's avatar
alfresco
Senior
5 years ago

No phone or internet

My modem has only two lights on wifi and power,I tried a reboot by unpluging it and plugging it back in still nothing.
  • Liz's avatar
    Liz
    5 years ago

    Good morning alfresco,

     

    Just checking up on your site and I'm glad to see the tech replaced your modem to get you back online. If you have any other concerns, feel free to drop by the community again.

     

    Thanks,

    Liz

alfresco's avatar
alfresco
Senior

Yes my email is [edited to protect privacy]

Liz's avatar
Liz
Moderator
5 years ago

Got it, thanks. I'll escalate your case to our field services department and explain the communication situation.

 

-Liz

  • alfresco's avatar
    alfresco
    Senior
    5 years ago

    Thanks again.🤠

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      You're welcome! Just got word that a local dealer has been assigned to handle your site visit and we've requested that they e-mail you instead to schedule your appointment.

       

      -Liz

      • alfresco's avatar
        alfresco
        Senior
        5 years ago

        I've already been contacted and set up an appointment, thanks for the quick service.