Forum Discussion

alfresco

Senior

5 years ago

Solved

No phone or internet

My modem has only two lights on wifi and power,I tried a reboot by unpluging it and plugging it back in still nothing.

alfresco

Senior

5 years ago

Yes my email is [edited to protect privacy]

Liz

Moderator

5 years ago

Got it, thanks. I'll escalate your case to our field services department and explain the communication situation.

-Liz

alfresco
Senior
5 years ago
Thanks again.🤠
- Liz
  Moderator
  5 years ago
  You're welcome! Just got word that a local dealer has been assigned to handle your site visit and we've requested that they e-mail you instead to schedule your appointment.
  
  -Liz
  - alfresco
    Senior
    5 years ago
    I've already been contacted and set up an appointment, thanks for the quick service.

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My modem has only two lights on wifi and power,I tried a reboot by unpluging it and plugging it back in still nothing.

","kudosSumWeight":0,"postTime":"2020-10-27T12:52:10.565-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:128688_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":6388},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:128688":{"__typename":"Conversation","id":"conversation:128688","solved":true,"topic":{"__ref":"ForumTopicMessage:message:128688"},"lastPostingActivityTime":"2020-11-04T10:24:48.870-05:00","lastPostTime":"2020-11-04T10:24:48.870-05:00","unreadReplyCount":11,"isSubscribed":false},"ModerationData:moderation_data:128688":{"__typename":"ModerationData","id":"moderation_data:128688","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:128688_1":{"__typename":"Revision","id":"revision:128688_1","lastEditTime":"2020-10-27T12:52:10.565-04:00"},"ForumReplyMessage:message:128694":{"__typename":"ForumReplyMessage","id":"message:128694","conversation":{"__ref":"Conversation:conversation:128688"},"author":{"__ref":"User:user:16464"},"revisionNum":1,"uid":128694,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: No phone or internet","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:128694"},"parent":{"__ref":"ForumReplyMessage:message:128693"},"body":"

Got it, thanks. I'll escalate your case to our field services department and explain the communication situation.

\n\n

-Liz

","body@stringLength":"148","rawBody":"

Got it, thanks. I'll escalate your case to our field services department and explain the communication situation.

\n\n

-Liz

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I've already been contacted and set up an appointment, thanks for the quick service.

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Good morning alfresco,

\n\n

Just checking up on your site and I'm glad to see the tech replaced your modem to get you back online. If you have any other concerns, feel free to drop by the community again.

\n\n

Thanks,

\n\n

Liz

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Yes my email is [edited to protect privacy]

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Yes my email is [edited to protect privacy]

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Thanks again.🤠

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You're welcome! Just got word that a local dealer has been assigned to handle your site visit and we've requested that they e-mail you instead to schedule your appointment.

\n\n

-Liz

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