Forum Discussion

alfresco's avatar
alfresco
Senior
5 years ago

No phone or internet

My modem has only two lights on wifi and power,I tried a reboot by unpluging it and plugging it back in still nothing.
  • Liz's avatar
    Liz
    5 years ago

    Good morning alfresco,

     

    Just checking up on your site and I'm glad to see the tech replaced your modem to get you back online. If you have any other concerns, feel free to drop by the community again.

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator

Got it, thanks. I'll escalate your case to our field services department and explain the communication situation.

 

-Liz

alfresco's avatar
alfresco
Senior
5 years ago

Thanks again.🤠

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    You're welcome! Just got word that a local dealer has been assigned to handle your site visit and we've requested that they e-mail you instead to schedule your appointment.

     

    -Liz

    • alfresco's avatar
      alfresco
      Senior
      5 years ago

      I've already been contacted and set up an appointment, thanks for the quick service.

      • Liz's avatar
        Liz
        Moderator
        5 years ago

        Great! Thanks for letting me know, hope the site visit goes well!

         

        -Liz