Forum Discussion

ctusar's avatar
ctusar
New Poster
7 years ago

No service since 2018.09.21 - 12.7.1 status

Modem has shown a persistent System State code of 12.7.1 since this past Friday.  Have reset (hard power-cycle and soft-reset) modem several times, with same results each time.   Satellite / Gatewa...
  • Brooke's avatar
    Brooke
    7 years ago

    Thank you. That signal strength is concerning as it should be around 85 or higher. We'll need a technician to address this and re-align your dish to improve your signal. In addition I'm going to have him bring equipment with him to replace the modem or radio if necessary. I've sent you a private message with further details. 

    -Brooke

ctusar's avatar
ctusar
New Poster

Hi Brooke,

 

Rx Signal Strength is currently 44, which is about typical from what I've seen.  Highest tends to be low 50s, down to 30-ish when weather gets bad...

 

SBC State Code is 0.0.0.

 

Thanks,

-Cory

Brooke's avatar
Brooke
Alum
7 years ago

Thank you. That signal strength is concerning as it should be around 85 or higher. We'll need a technician to address this and re-align your dish to improve your signal. In addition I'm going to have him bring equipment with him to replace the modem or radio if necessary. I've sent you a private message with further details. 

-Brooke