Forum Discussion
No service
No internet service since 10 hour power outage 2 days ago. System and transmit lights out on modem. Tried disconnecting DC IN for 20 seconds. Tried unplugging modem.
Hi glomid1,
After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering.
Your dispatch is currently scheduled for our earliest available slot: Thursday, Oct 15, 2020 between 11:00 AM-02:00 PM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.
-Liz
Hi glomid1,
After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering.
Your dispatch is currently scheduled for our earliest available slot: Thursday, Oct 15, 2020 between 11:00 AM-02:00 PM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.
-Liz
- I haven’t had service since 10/8. I’ve unplugged my router several times and it hasn’t helped. Can you run a diagnostic on my account?
Good morning glomid1,
Just following up on your site, I see you're back online now since the tech visit. Glad our technician restored your internet! Feel free to drop by the community again if you have other concerns.
Have a good weekend!
-Liz
