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flo257's avatar
flo257
Freshman
4 years ago
Solved

Not receiving specific email

I am not receiving emails from one specific sender. I have checked both hughesnet and gmail filters and the email address is not blocked on either. The filters are set to always allow the sender. An...
Data Management
Liz's avatar
Liz
Moderator
4 years ago
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Good morning flo257, 

 

Thank you for this information, that is interesting. I'm not seeing anything on the backend indicating any issues with your HughesNet address, particularly if it was suspended for spam, but that didn't happen, the account is active. The only other clues as to why the messages aren't going through would come from error messages/bounceback emails received by the sender. Those indicate reasons as to why mail was undeliverable or a sender unreachable.

 

-Liz 

flo257's avatar
flo257
Freshman
4 years ago
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I'm still not receiving email from this sender via Gmail but do via Hughes. I am still waiting a reply from Gmail support. I now suspect it is on their end.

Thanks for your help.

  • Liz's avatar
    Liz
    Moderator
    4 years ago
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    Good morning flo257,

     

    Thank you for this update, good luck! I'll keep this thread open the rest of this week just in case you need any additional info from us to help with your support case with Gmail.

     

    -Liz

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receiving specific email","id":"message:132544","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:125942"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:132544"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:132544"},"body@stripHtml({\"truncateLength\":200})":" I am not receiving emails from one specific sender. I have checked both hughesnet and gmail filters and the email address is not blocked on either. The filters are set to always allow the sender. An...","body@stringLength":"225","rawBody":"

I am not receiving emails from one specific sender. I have checked both hughesnet and gmail filters and the email address is not blocked on either. The filters are set to always allow the sender.

Any suggestions?

","kudosSumWeight":0,"postTime":"2021-03-18T15:54:21.443-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Data Management","text":"Data Management","time":"2017-03-08T04:06:48.317-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:132544_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4117},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:132544":{"__typename":"Conversation","id":"conversation:132544","solved":true,"topic":{"__ref":"ForumTopicMessage:message:132544"},"lastPostingActivityTime":"2021-03-30T10:37:05.238-04:00","lastPostTime":"2021-03-30T10:37:05.238-04:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:132544":{"__typename":"ModerationData","id":"moderation_data:132544","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:132544_1":{"__typename":"Revision","id":"revision:132544_1","lastEditTime":"2021-03-18T15:54:21.443-04:00"},"AcceptedSolutionMessage:message:132688":{"__typename":"AcceptedSolutionMessage","id":"message:132688","conversation":{"__ref":"Conversation:conversation:132544"},"author":{"__ref":"User:user:125942"},"revisionNum":1,"uid":132688,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:132592"},"subject":"Re: Not receiving specific email","moderationData":{"__ref":"ModerationData:moderation_data:132688"},"body":"

I'm still not receiving email from this sender via Gmail but do via Hughes. I am still waiting a reply from Gmail support. I now suspect it is on their end.

Thanks for your help.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"181","postTime":"2021-03-29T17:41:36.657-04:00","lastPublishTime":"2021-03-29T17:41:36.657-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":3893},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:132544/message:132688","readOnly":true,"editFrozen":false,"body@stringLength":"209","rawBody":"

I'm still not receiving email from this sender via Gmail but do via Hughes. I am still waiting a reply from Gmail support. I now suspect it is on their end.

Thanks for your help.

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Good morning flo257, 

\n\n

 

\n\n

Thank you for this information, that is interesting. I'm not seeing anything on the backend indicating any issues with your HughesNet address, particularly if it was suspended for spam, but that didn't happen, the account is active. The only other clues as to why the messages aren't going through would come from error messages/bounceback emails received by the sender. Those indicate reasons as to why mail was undeliverable or a sender unreachable.

\n\n

 

\n\n

-Liz 

","body@stringLength":"552","rawBody":"

Good morning flo257, 

\n\n

 

\n\n

Thank you for this information, that is interesting. I'm not seeing anything on the backend indicating any issues with your HughesNet address, particularly if it was suspended for spam, but that didn't happen, the account is active. The only other clues as to why the messages aren't going through would come from error messages/bounceback emails received by the sender. Those indicate reasons as to why mail was undeliverable or a sender unreachable.

\n\n

 

\n\n

-Liz 

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Good morning flo257,

\n\n

 

\n\n

Thank you for this update, good luck! I'll keep this thread open the rest of this week just in case you need any additional info from us to help with your support case with Gmail.

\n\n

 

\n\n

-Liz

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-03-30T10:37:05.238-04:00","lastPublishTime":"2021-03-30T10:37:05.238-04:00","metrics":{"__typename":"MessageMetrics","views":3863},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:132544/message:132701","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"263","rawBody":"

Good morning flo257,

\n\n

 

\n\n

Thank you for this update, good luck! I'll keep this thread open the rest of this week just in case you need any additional info from us to help with your support case with Gmail.

\n\n

 

\n\n

-Liz

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