Forum Discussion
Once again connected without internet
We had a bad storm here last night and while for the worst of it our internet worked fine. Once the storm was over and only strong winds remained we lost our service. I have reset the modem multiple times with no luck. Sometimes the transmit light is also not on. Its everytime the clouds roll in or we have some wind, now we are stuck with connected without internet again. We are so frustrated and would just like to have this fixed. I can't afford another charge. After reaching out to customer support several times today with no response, I am ready to change providers. It is too ridiculous that Hughesnet doesn't have some sort of customer care representatives. I should not spend countless hours researching diy fix my internet and a million internet searches on how to get hughesnet to respond when their service doesn't work. They would be quick to respond if the bill wasn't paid.
1 Reply
Thank you for reaching out to us and I am sorry to hear this. It is true that satellite signals are susceptible to being interrupted during periods of adverse weather. If cloud coverage is causing the connection to be lost, we would be happy to run diagnostics on your system to make sure there isn't an underlying alignment or signal problem. Just send us a private message with the phone number on your account to get started. You can do this by licking my username.
-Damian
