Forum Discussion

EmilyDunsing

New Member

6 years ago

Solved

Outage

Is there a way we can see if there is an area outage? Our internet keeps going in and out.

Performance

Liz

Moderator

6 years ago

Good morning Emily,

Welcome to the community, glad you found us. I just checked our network reports and it does appear there is service degradation out of your gateway in Billings, MT. Our engineers are already working to address this. Your patience and understanding are greatly appreciated.

Thanks,

Liz

EmilyDunsing
New Member
6 years ago
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Oh wow, we are in TX...didn't think the gateway would be in MT. It appears to be working now. Hopefully it stays this way so I can finish the day up at work. Thank you again!
- maratsade
  Distinguished Professor IV
  6 years ago
  Copy Link
  The gateways are always in another state. Good that it got fixed so quickly!
- Liz
  Moderator
  6 years ago
  Copy Link
  You're welcome, Emily! Glad to see you're back online. I did just get a report a couple minutes ago confirming that engineering resolved this. Thank you for your patience!
  
  -Liz

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there a way we can see if there is an area outage? Our internet keeps going in and out.","body@stringLength":"90","rawBody":"Is there a way we can see if there is an area outage? Our internet keeps going in and out.","kudosSumWeight":0,"postTime":"2020-04-03T11:51:08.533-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:122011_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2796},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"Is there a way we can see if there is an area outage? Our internet keeps going in and out."},"Conversation:conversation:122011":{"__typename":"Conversation","id":"conversation:122011","solved":true,"topic":{"__ref":"ForumTopicMessage:message:122011"},"lastPostingActivityTime":"2020-04-03T12:33:21.217-04:00","lastPostTime":"2020-04-03T12:33:21.217-04:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:122011":{"__typename":"ModerationData","id":"moderation_data:122011","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:122011_1":{"__typename":"Revision","id":"revision:122011_1","lastEditTime":"2020-04-03T11:51:08.533-04:00"},"ForumReplyMessage:message:122019":{"__typename":"ForumReplyMessage","id":"message:122019","conversation":{"__ref":"Conversation:conversation:122011"},"author":{"__ref":"User:user:16464"},"revisionNum":1,"uid":122019,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Outage","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:122019"},"parent":{"__ref":"ForumTopicMessage:message:122011"},"body":"

Good morning Emily,

\n\n

Thanks,

\n\n

Liz

\n\n

","body@stringLength":"400","rawBody":"

Good morning Emily,

\n\n

Thanks,

\n\n

Liz

\n\n

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It appears to be working now. Hopefully it stays this way so I can finish the day up at work. Thank you again!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"174","kudosSumWeight":1,"postTime":"2020-04-03T12:20:31.275-04:00","lastPublishTime":"2020-04-03T12:20:31.275-04:00","metrics":{"__typename":"MessageMetrics","views":2735},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:122011/message:122024","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDEyMjAyNiwxMjIwMjY","node":{"__ref":"ForumReplyMessage:message:122026"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDEyMjAyNiwxMjIwMjc","node":{"__ref":"AcceptedSolutionMessage:message:122027"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"174","rawBody":"Oh wow, we are in TX...didn't think the gateway would be in MT. It appears to be working now. Hopefully it stays this way so I can finish the day up at work. Thank you again!","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:122024_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:122027":{"__typename":"ModerationData","id":"moderation_data:122027","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:122027":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:16464"},"id":"message:122027","revisionNum":1,"uid":122027,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:122024"},"conversation":{"__ref":"Conversation:conversation:122011"},"subject":"Re: Outage","moderationData":{"__ref":"ModerationData:moderation_data:122027"},"body":"

You're welcome, Emily! Glad to see you're back online. I did just get a report a couple minutes ago confirming that engineering resolved this. Thank you for your patience!

\n\n

-Liz

\n\n

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You're welcome, Emily! Glad to see you're back online. I did just get a report a couple minutes ago confirming that engineering resolved this. Thank you for your patience!

\n\n

-Liz

\n\n

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The gateways are always in another state. Good that it got fixed so quickly!

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The gateways are always in another state. Good that it got fixed so quickly!

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