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Oletrapper's avatar
Oletrapper
Freshman
7 years ago
Solved

Please close your browser message.

I have searched for an answer but found none. My problem: When logging out of any/all hughes email accounts, system continues to cycle and finally a message box appears that says, "Please close your...
Performance
  • Liz's avatar
    Liz
    7 years ago

    Good morning Liz,  When I click on OK it takes me back to the Hughes home screen. That used to happen automaticly when I click on Logout of email account. It happens with mozilla firefox and crome

     

    Good morning Oletrapper,

     

    Thank you for confirming. This is normal; when I clicked the OK button I'm also taken back to the HughesNet homepage.

Oletrapper's avatar
Oletrapper
Freshman
7 years ago

Hi Liz,  That's not how it is working.  It will continue to cycle (little blue circle) and then the message pops up saying Please Close your Browser. It takes 60 to 90 seconds for the message to appear.  If I click on OK, it will then log out. Not until. Normally and before this started, when I would log out it would automaticly take me back to Hughes's home page. If I don't click on OK, it times out and I get a 500 timeout error.

Liz's avatar
Liz
Moderator
7 years ago

On which browser is this happening? I was not able to reproduce your experience in Chrome. Perhaps check if your browser needs an update.