I have searched for an answer but found none. My problem: When logging out of any/all hughes email accounts, system continues to cycle and finally a message box appears that says, "Please close your...
Hi Liz, That's not how it is working. It will continue to cycle (little blue circle) and then the message pops up saying Please Close your Browser. It takes 60 to 90 seconds for the message to appear. If I click on OK, it will then log out. Not until. Normally and before this started, when I would log out it would automaticly take me back to Hughes's home page. If I don't click on OK, it times out and I get a 500 timeout error.
Hi again Liz, I am using Mozilla Firefox 52.9.0.. There is an update available but when I update I can not enter anything into the content area of an email. (earlier problem you addressed and I answered in private message.) I can select email recipient and enter subject but content area is dead and nothing can be entered there. So, I did a restore to take me back to an earlier date which eliminates the Mozilla update. I have gone through that process 4 times and have contacted Mozilla about the problem and they have never answered.
Good morning Liz, When I click on OK it takes me back to the Hughes home screen. That used to happen automaticly when I click on Logout of email account. It happens with mozilla firefox and crome.
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close your browser message.","id":"message:110298","revisionNum":1,"repliesCount":18,"author":{"__ref":"User:user:13583"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:110298"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:110298"},"body@stripHtml({\"truncateLength\":200})":" I have searched for an answer but found none. My problem: When logging out of any/all hughes email accounts, system continues to cycle and finally a message box appears that says, \"Please close your...","body@stringLength":"418","rawBody":"
I have searched for an answer but found none.
My problem: When logging out of any/all hughes email accounts, system continues to cycle and finally a message box appears that says, \"Please close your browser.\" I tried to post a screen shot of the message but it won't let me. What's going on? Things I have tried, reboot modem, reboot computer, reboot linksys. Nothing helps.
","kudosSumWeight":0,"postTime":"2019-02-26T08:06:53.316-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:110298_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":9271},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:110298":{"__typename":"Conversation","id":"conversation:110298","solved":true,"topic":{"__ref":"ForumTopicMessage:message:110298"},"lastPostingActivityTime":"2019-02-27T19:07:07.388-05:00","lastPostTime":"2019-02-27T19:07:07.388-05:00","unreadReplyCount":18,"isSubscribed":false},"ModerationData:moderation_data:110298":{"__typename":"ModerationData","id":"moderation_data:110298","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:110298_1":{"__typename":"Revision","id":"revision:110298_1","lastEditTime":"2019-02-26T08:06:53.316-05:00"},"ForumReplyMessage:message:110315":{"__typename":"ForumReplyMessage","id":"message:110315","conversation":{"__ref":"Conversation:conversation:110298"},"author":{"__ref":"User:user:16464"},"revisionNum":1,"uid":110315,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Please close your browser message.","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:110315"},"parent":{"__ref":"ForumReplyMessage:message:110314"},"body":"
On which browser is this happening? I was not able to reproduce your experience in Chrome. Perhaps check if your browser needs an update.
","body@stringLength":"144","rawBody":"
On which browser is this happening? I was not able to reproduce your experience in Chrome. Perhaps check if your browser needs an update.
","kudosSumWeight":0,"repliesCount":7,"postTime":"2019-02-26T15:40:36.159-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:110315_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":9022},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCwxMTAzMTcsMTEwMzE3","node":{"__ref":"ForumReplyMessage:message:110317"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCwxMTAzMTcsMTEwMzIx","node":{"__ref":"ForumReplyMessage:message:110321"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1741990104500":{"__typename":"CachedAsset","id":"theme:customTheme1-1741990104500","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Good morning Liz, When I click on OK it takes me back to the Hughes home screen. That used to happen automaticly when I click on Logout of email account. It happens with mozilla firefox and crome.
Good morning Liz, When I click on OK it takes me back to the Hughes home screen. That used to happen automaticly when I click on Logout of email account. It happens with mozilla firefox and crome.
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\n
Good morning Liz, When I click on OK it takes me back to the Hughes home screen. That used to happen automaticly when I click on Logout of email account. It happens with mozilla firefox and crome
\n
\n\n
\n\n
Good morning Oletrapper,
\n\n
\n\n
Thank you for confirming. This is normal; when I clicked the OK button I'm also taken back to the HughesNet homepage.
Good morning Liz, When I click on OK it takes me back to the Hughes home screen. That used to happen automaticly when I click on Logout of email account. It happens with mozilla firefox and crome
\n
\n\n
\n\n
Good morning Oletrapper,
\n\n
\n\n
Thank you for confirming. This is normal; when I clicked the OK button I'm also taken back to the HughesNet homepage.
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Hi Liz, That's not how it is working. It will continue to cycle (little blue circle) and then the message pops up saying Please Close your Browser. It takes 60 to 90 seconds for the message to appear. If I click on OK, it will then log out. Not until. Normally and before this started, when I would log out it would automaticly take me back to Hughes's home page. If I don't click on OK, it times out and I get a 500 timeout error.
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Hi Liz, That's not how it is working. It will continue to cycle (little blue circle) and then the message pops up saying Please Close your Browser. It takes 60 to 90 seconds for the message to appear. If I click on OK, it will then log out. Not until. Normally and before this started, when I would log out it would automaticly take me back to Hughes's home page. If I don't click on OK, it times out and I get a 500 timeout error.
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Hi again Liz, I am using Mozilla Firefox 52.9.0.. There is an update available but when I update I can not enter anything into the content area of an email. (earlier problem you addressed and I answered in private message.) I can select email recipient and enter subject but content area is dead and nothing can be entered there. So, I did a restore to take me back to an earlier date which eliminates the Mozilla update. I have gone through that process 4 times and have contacted Mozilla about the problem and they have never answered.
Hi again Liz, I am using Mozilla Firefox 52.9.0.. There is an update available but when I update I can not enter anything into the content area of an email. (earlier problem you addressed and I answered in private message.) I can select email recipient and enter subject but content area is dead and nothing can be entered there. So, I did a restore to take me back to an earlier date which eliminates the Mozilla update. I have gone through that process 4 times and have contacted Mozilla about the problem and they have never answered.
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Ah, that is curious. Are you able to test and see if the same behavior occurs in a different browser?
Ah, that is curious. Are you able to test and see if the same behavior occurs in a different browser?
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Liz, Just signed into email from Crome and logged out and got the same message. It was a little different however. It said \"my.hughesnet says
Liz, Just signed into email from Crome and logged out and got the same message. It was a little different however. It said \"my.hughesnet says
Please close your browser.
OK
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