Forum Discussion

Pete_Vit's avatar
Pete_Vit
Senior
5 years ago

A HN Suggestion...then my Rant

I've been working I.T. now since 1977, most places I've worked provided the customer or employee's a portal to provide general information, downtimes, outages...etc, I think HN could reduce service c...
  • Liz's avatar
    Liz
    5 years ago

    Hi Pete,

    Thank you for taking the time to share, I'm sorry for the frustration. I totally agree, I like your idea. I'll go ahead and send this suggestion to the appropriate department, thank you for your feedback.

    -Liz

maratsade's avatar
maratsade
Distinguished Professor IV

Was there an actual outage, Carmen? They normally let people know about widespread outages, but local ones they don't mention. 

Liz's avatar
Liz
Moderator
5 years ago

Hi Pete,

Thank you for taking the time to share, I'm sorry for the frustration. I totally agree, I like your idea. I'll go ahead and send this suggestion to the appropriate department, thank you for your feedback.

-Liz

  • Pete_Vit's avatar
    Pete_Vit
    Senior
    5 years ago
    Liz wrote:

    Hi Pete,

    Thank you for taking the time to share, I'm sorry for the frustration. I totally agree, I like your idea. I'll go ahead and send this suggestion to the appropriate department, thank you for your feedback.

    -Liz

    Thank you Liz, I belive outage alerts, local or widespread can help reduce CS calls, emails, chats. as long as the hughesnet main page is not affceted :)  

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago

      Agreed, it would reduce calls and chats, for sure.