Forum Discussion

claynaytion's avatar
claynaytion
Freshman
7 years ago

Connectivity with internet goes up and down, up and down! Very frustrated.

I just got a new replacement gen5 modem because the previous one stopped working. I figured out how to install it myself (with the directions of course). At first, it just didn't seem to want to work...
Performance
  • GabeU's avatar
    GabeU
    7 years ago

    Renee,

     

    I'm glad that the tech was able to figure out what was causing the issue and get it fixed for you.  

     

    And please do come back here if you have a problem or question in the future.  IMHO, this support community is the best place to get help for just about anything with your HughesNet service, or even anything that you use it for.  

     

    Again, I'm glad it's fixed and working the way it should.  :)  

Jorge's avatar
Jorge
Alum

Claynaytion, I understand the urgency of the repair. I looked at the order, and it looks like it has been rescheduled for the 8th. What I will do is provide you a credit for the extra time it takes to get this resolved.

claynaytion's avatar
claynaytion
Freshman
7 years ago
Jorge wrote:

Claynaytion, I understand the urgency of the repair. I looked at the order, and it looks like it has been rescheduled for the 8th. What I will do is provide you a credit for the extra time it takes to get this resolved.

 

The tech came out today. Turns out, something was wrong with the cable that runs from dish to modem. He replaced it and now everything works. I think he replaced the radio also.

I want to thank everyone for helping me during this time, and I just want you to know that I am SO HAPPY to have my internet back! LOL! That was a long month using my very slow hotspot from my cellphone!

From now on, I will come here for any problems. I liked the help and advice received from everyone.

 

Have a great rest of the summer! Myself, I am a cold weather person and am counting the days until fall :)

 

Sincerely,

Renee

 

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    Renee,

     

    I'm glad that the tech was able to figure out what was causing the issue and get it fixed for you.  

     

    And please do come back here if you have a problem or question in the future.  IMHO, this support community is the best place to get help for just about anything with your HughesNet service, or even anything that you use it for.  

     

    Again, I'm glad it's fixed and working the way it should.  :)