Forum Discussion

CNS's avatar
CNS
Sophomore
5 years ago

EMAIL not going out from emClient

In recent days or a week or so my email is not going out from using the emclient email client. I am able to receive email.  It fails for 2 different accounts but worked recently and I have made no ch...
email
Performance
smtp
  • CNS's avatar
    CNS
    5 years ago

    It looks like the email client has recommended a solution that works, and appears to be working now.

    One of the options in the SMTP setup is "Use SSL on a special legacy port".

     

    I'm not sure what the means, in detail, but it worked when changed.


    Thanks for everyone's help and for your patience with my ignorance.

CNS's avatar
CNS
Sophomore

Yes, I have done that, as I said I would.  And have started working with them.

CNS's avatar
CNS
Sophomore
5 years ago

NEW INFORMATION:

I logged in via webmail and when I tried to send an email I get an error message back saying:

 

Blacklisted by Internal Reputation Service.  and a lot of details stuff about return path after that. 

 

No email client involved.  Could this be why client has been unable to connect?   

 

I am looking into how to resolve this but any suggestions on shat to do?

  • CNS's avatar
    CNS
    Sophomore
    5 years ago

    It looks like the email client has recommended a solution that works, and appears to be working now.

    One of the options in the SMTP setup is "Use SSL on a special legacy port".

     

    I'm not sure what the means, in detail, but it worked when changed.


    Thanks for everyone's help and for your patience with my ignorance.

  • MarkJFine's avatar
    MarkJFine
    Professor
    5 years ago

    No.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

     Does the message you get clarify who is blacklisted?

     

     

    CNS wrote:

     

    Blacklisted by Internal Reputation Service.  and a lot of details stuff about return path after that. 

     

    No email client involved.  Could this be why client has been unable to connect?   

     

    I am looking into how to resolve this but any suggestions on shat to do?

     

  • CNS's avatar
    CNS
    Sophomore
    5 years ago

    Here is the specific error message text:

    Blacklisted by Internal Reputation Service.
     
    Return-Path: <cns@hughes.net>
    X-Authed-Username: Y25zQGh1Z2hlcy5uZXQ=
    X_CMAE_Category: 0,0 Undefined,Undefined
    X-CNFS-Analysis: v=2.1 cv=ZsNNU4PG c=1 sm=0 tr=0 a=bY+bM9/mKJztUtGSkaJH+w==:117 a=L9H7d07YOLsA:10 a=9cW_t1CCXrUA:10 a=s5jvgZ67dGcA:10 a=FKkrIqjQGGEA:10 a=FsKEtdHKdvMA:10 a=Kbs2a1J9zssA:10 a=o4bSt8P714vCxwCN2FUA:9 a=QEXdDO2ut3YA:10 a=no8qZEg_wP8yZpiHhfMA:9 a=_W_S_7VecoQA:10
    X-CM-Score: 0
    X-Scanned-by: Cloudmark Authority Engine
    Authentication-Results: smtp01.hughes.cmh.synacor.com header.from=cns@hughes.net; sender-id=softfail
    Authentication-Results: smtp01.hughes.cmh.synacor.com smtp.mail=cns@hughes.net; spf=softfail; sender-id=softfail
    Received-SPF: softfail (smtp01.hughes.cmh.synacor.com: transitional domain hughes.net does not designate 10.33.66.6 as permitted sender)
    Received: from [10.33.66.6] ([10.33.66.6:48367] helo=md13.hughes.cmh.synacor.com)
    by smtp.hughes.net (envelope-from <cns@hughes.net>)
    (ecelerity 2.2.3.49 r(42060/42061)) with ESMTP
    id 39/DA-03533-BE4682E5; Wed, 22 Jan 2020 10:06:19 -0500
     
    I know someone has suggested that it is the Client BUT ... seems highly unlikely.  I have another email account, from another domain, in the same client with exactly the same settings and everything works fine for that one.  And the client (emClient) has a 'diagnose and troubleshoot' function and it validates connectivity for the working domain and shows it failed for the hughesnet domain.  Everything the same.  Having said that, I am working with both the client developer (they are slow to respond) and with HughesNet to try to sort this out. 
     
    Remains baffling unless it has something to do with this blacklist thing. 
     
     

     

  • MarkJFine's avatar
    MarkJFine
    Professor
    5 years ago

    Blacklist doesn't prevent you from connecting to HughesNet's email server.

     

    However, it might prevent someone from receiving an email you send from it IF and only if their email server subscribe to that particular service for filtering purposes.

     

    Secondly, an SPF-softfail just means that email server's IP is not listed in their DNS record as a valid email server. Why is irrelevant to this issue, but worthy of note. That said, that doesn't mean the recieving server will reject the email (quarantine as spam).

  • MarkJFine's avatar
    MarkJFine
    Professor
    5 years ago

    In other words, what I told you to do...