Forum Discussion

Sumac1950's avatar
Sumac1950
Freshman
6 years ago

Gateway down or equipment problems?

Greetings, first time using community and hopefully get assistance. My system has been down since Friday night, and called customer service this morning to determine the problem. My problem is there i...
  • Sumac1950's avatar
    Sumac1950
    6 years ago
    Greetings Liz, Received the new modem this afternoon and installed it according to the inclosed instructions. I am happy to say that it has fixed my problem and everything is working again. Thanks again and have a Merry Christmas.
Liz's avatar
Liz
Moderator

Hi Sumac1950,

 

I see it's your first post here, so welcome to the community! I've sent you a modem since I'm unable to communicate with your site. Please expect it in a few days. Here are instructions on how to replace your modem.  You can use the box in which the new modem arrives to return the old one; there's a return label in the outer pouch.

 

Sumac1950's avatar
Sumac1950
Freshman
6 years ago
Thank you Liz! I will let you know if this solves my problem. Thanks for the fast service in assisting to solve my problem. Merry Christmas
  • Liz's avatar
    Liz
    Moderator
    6 years ago

    You're welcome, looking forward to hearing back. Merry Christmas!

     

    • Sumac1950's avatar
      Sumac1950
      Freshman
      6 years ago
      Greetings Liz, Received the new modem this afternoon and installed it according to the inclosed instructions. I am happy to say that it has fixed my problem and everything is working again. Thanks again and have a Merry Christmas.
      • Liz's avatar
        Liz
        Moderator
        6 years ago

        That's awesome, Sumac1950! Thank you for letting me know you have internet again after the modem swap. I hope you had a great Christmas!

         

        Thanks,

        Liz