Can someone please run a diagnostic test on my equipment? Like, before I run out of priority data. I’m at less than 40gb left!! Since getting service in October my priority data and standard data hav...
So no equipment replacement, but I did find out that my fusion wasn’t activated until a brand new tech came out. Which is bothersome considering how many times I’ve called and chatted with support and even advanced account management. So I have been paying for service since October when I payed for and installed service. They’re giving me 30 dollar discount for 3 months, which does sound fair in the realm of pricing. But the fact that the installer did not ensure everything was connected and activated properly combined with all my wasted time asking for help for 3 months, having the 1st tech and the installer (for the next tech visit the one who said nothing can be done to fix it) and every single customer service person before Remy, missing the fact that my service wasn’t actually working correctly. And the tech today was the only person who even used their phone and actually tested the boxes and WiFi settings and found out my fusion wasnt activated or that I wasn’t allowed to be on more than 2 devices at at time. All this says to me is I had a bad installation that caused me to go through 1200gb of priority data over 3 months and 30 a month discount doesn’t sound fair to my wallet at all?! We used .3 gb while using every electronic connectable, including his phone and my daughter is playing on the ps console and I’m still using the same 1gb I’ve been using since 330pm. Which is great considering what I’ve dealt with the last 3 months. Hopefully the tokens Remy gave me for my troubles will last longer than a week!
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speed and connection issues","id":"message:143530","revisionNum":1,"repliesCount":15,"author":{"__ref":"User:user:151963"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:143530"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:143530"},"body@stripHtml({\"truncateLength\":200})":" Can someone please run a diagnostic test on my equipment? Like, before I run out of priority data. I’m at less than 40gb left!! Since getting service in October my priority data and standard data hav...","body@stringLength":"3663","rawBody":"
Can someone please run a diagnostic test on my equipment? Like, before I run out of priority data. I’m at less than 40gb left!! Since getting service in October my priority data and standard data have always been slow.Priority data and standard data are always the same speeds and I need to prove it. I posted this Friday, and tonight with updates! Due to my internet being slow or out means even my hp pc and hp laptop do not give me the option to message or even reply to a PM! I just updated on my priority data, and 30 minutes of online gaming I went from 20% used all the way up to 80%. We have ran 5-6 devices throughout the weekend, and was fine until the game for 30 minutes? Is that normal? I pay for fusion and feel like I’m not getting that. Ran speed tests on testmynet and they say 97% of the WORLD has BETTER internet than I do. It also says my average is lower than hughsnets average? How/why is that? Should your subscribers not have minimum speeds at your average on standard and faster on standard? Now onto the original post … since October 29th, I have had nothing but issues with speed and outages. Ive been told by a tech that my boxes were too far apart. I’ve literally spent over 5 hours with customer support chat and fusions tech department, I have spent hours upon hours of troubleshooting. I have over 5 reference calls and I’ve been a customer only 3months and a few days! Its unfortunate how quickly we use data and I’m no expert but the slow speeds contribute to that! Just had 2-3 days of NO internet at all. I’ve had LTE blackouts, and no service BUT THE APP SAYS EVERYTHINGS perfect. Even when I’m on the app and supposedly have no dead zones and excellent signal quality! I have called customer service numerous times, and am told “your out of priority data” I have spent so much money on data tokens trying to see if that helps but it doesn’t and I went thru 20 on Thursday, in less than an hour! I don’t know how seeing as the internet was out all day! Please help us! My daughters dual enrolled in college and unable to get high school or college homework done due to the fact internet working properly only 1-2 days a week. I can’t send out invoices for my customers, I can’t even get on the satellite page to look at the system issues because my internet is constantly down. I have been through about 30 hours on the phone, got sucked into a special plan that was going to cost me 250 dollars a month and still dealt with the slowest internet ever when it works, with zero help from customer service and the fusion department. I have stated in phone calls over and over and over that there’s something actually wrong with the equipment but nobody actually helps! It’s not even guaranteed a tech will be scheduled or anything gets processed and full notes taken correctly when I waste my time troubleshooting for hours, and still have no solution. I can’t have these issues! maybe I just need new router and modem?! I know that I have a lot of devices on it but even when I use 1 item at a time I still have issues with speed and performance. I do have a mesh node, but the WiFi signal tests say I have excellent signal but I can’t do anything online. I have had issues since October 29th when the installation guy said there was a problem with installation. The last tech told me there was nothing that he nor hughsnet could do and did not replace any equipment even tho the lady at customer support said a box needed to be replaced, tech asked why but never replaced anything! I could go on, but if you look at my account you’ll see all the calls and troubleshooting.
Can someone please run a diagnostic test on my equipment? Like, before I run out of priority data. I’m at less than 40gb left!! Since getting service in October my priority data and standard data have always been slow.Priority data and standard data are always the same speeds and I need to prove it. I posted this Friday, and tonight with updates! Due to my internet being slow or out means even my hp pc and hp laptop do not give me the option to message or even reply to a PM! I just updated on my priority data, and 30 minutes of online gaming I went from 20% used all the way up to 80%. We have ran 5-6 devices throughout the weekend, and was fine until the game for 30 minutes? Is that normal? I pay for fusion and feel like I’m not getting that. Ran speed tests on testmynet and they say 97% of the WORLD has BETTER internet than I do. It also says my average is lower than hughsnets average? How/why is that? Should your subscribers not have minimum speeds at your average on standard and faster on standard? Now onto the original post … since October 29th, I have had nothing but issues with speed and outages. Ive been told by a tech that my boxes were too far apart. I’ve literally spent over 5 hours with customer support chat and fusions tech department, I have spent hours upon hours of troubleshooting. I have over 5 reference calls and I’ve been a customer only 3months and a few days! Its unfortunate how quickly we use data and I’m no expert but the slow speeds contribute to that! Just had 2-3 days of NO internet at all. I’ve had LTE blackouts, and no service BUT THE APP SAYS EVERYTHINGS perfect. Even when I’m on the app and supposedly have no dead zones and excellent signal quality! I have called customer service numerous times, and am told “your out of priority data” I have spent so much money on data tokens trying to see if that helps but it doesn’t and I went thru 20 on Thursday, in less than an hour! I don’t know how seeing as the internet was out all day! Please help us! My daughters dual enrolled in college and unable to get high school or college homework done due to the fact internet working properly only 1-2 days a week. I can’t send out invoices for my customers, I can’t even get on the satellite page to look at the system issues because my internet is constantly down. I have been through about 30 hours on the phone, got sucked into a special plan that was going to cost me 250 dollars a month and still dealt with the slowest internet ever when it works, with zero help from customer service and the fusion department. I have stated in phone calls over and over and over that there’s something actually wrong with the equipment but nobody actually helps! It’s not even guaranteed a tech will be scheduled or anything gets processed and full notes taken correctly when I waste my time troubleshooting for hours, and still have no solution. I can’t have these issues! maybe I just need new router and modem?! I know that I have a lot of devices on it but even when I use 1 item at a time I still have issues with speed and performance. I do have a mesh node, but the WiFi signal tests say I have excellent signal but I can’t do anything online. I have had issues since October 29th when the installation guy said there was a problem with installation. The last tech told me there was nothing that he nor hughsnet could do and did not replace any equipment even tho the lady at customer support said a box needed to be replaced, tech asked why but never replaced anything! I could go on, but if you look at my account you’ll see all the calls and troubleshooting.
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So no equipment replacement, but I did find out that my fusion wasn’t activated until a brand new tech came out. Which is bothersome considering how many times I’ve called and chatted with support and even advanced account management. So I have been paying for service since October when I payed for and installed service. They’re giving me 30 dollar discount for 3 months, which does sound fair in the realm of pricing. But the fact that the installer did not ensure everything was connected and activated properly combined with all my wasted time asking for help for 3 months, having the 1st tech and the installer (for the next tech visit the one who said nothing can be done to fix it) and every single customer service person before Remy, missing the fact that my service wasn’t actually working correctly. And the tech today was the only person who even used their phone and actually tested the boxes and WiFi settings and found out my fusion wasnt activated or that I wasn’t allowed to be on more than 2 devices at at time. All this says to me is I had a bad installation that caused me to go through 1200gb of priority data over 3 months and 30 a month discount doesn’t sound fair to my wallet at all?! We used .3 gb while using every electronic connectable, including his phone and my daughter is playing on the ps console and I’m still using the same 1gb I’ve been using since 330pm. Which is great considering what I’ve dealt with the last 3 months. Hopefully the tokens Remy gave me for my troubles will last longer than a week!
So no equipment replacement, but I did find out that my fusion wasn’t activated until a brand new tech came out. Which is bothersome considering how many times I’ve called and chatted with support and even advanced account management. So I have been paying for service since October when I payed for and installed service. They’re giving me 30 dollar discount for 3 months, which does sound fair in the realm of pricing. But the fact that the installer did not ensure everything was connected and activated properly combined with all my wasted time asking for help for 3 months, having the 1st tech and the installer (for the next tech visit the one who said nothing can be done to fix it) and every single customer service person before Remy, missing the fact that my service wasn’t actually working correctly. And the tech today was the only person who even used their phone and actually tested the boxes and WiFi settings and found out my fusion wasnt activated or that I wasn’t allowed to be on more than 2 devices at at time. All this says to me is I had a bad installation that caused me to go through 1200gb of priority data over 3 months and 30 a month discount doesn’t sound fair to my wallet at all?! We used .3 gb while using every electronic connectable, including his phone and my daughter is playing on the ps console and I’m still using the same 1gb I’ve been using since 330pm. Which is great considering what I’ve dealt with the last 3 months. Hopefully the tokens Remy gave me for my troubles will last longer than a week!
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