Forum Discussion

pmtroutok's avatar
pmtroutok
New Poster
8 years ago
Solved

I haven’t had internet all day.

Transit /receive / system lights are all off. What’s going on? It’s a little cloudy but direct tv which is usually bad about clouds is working fine
modem
  • Jay's avatar
    Jay
    8 years ago

    pmtroutok, 

     

    Looks like we need to replace the modem and the ODU. I have scheduled a technician to visit the site, make any necessary replacements, and check the wiring. Your Dispatch is currently scheduled for Friday, Sep 28, 2018 between 08:00 AM-11:00 AM. If you need to reschedule the visit, please call us at 866-347-3292.

     

    Thank you,

     

    Jay

Jay's avatar
Jay
Moderator
8 years ago

pmtroutok,

 

I see that this is your first post, so welcome to the community! As for your modem, were you able to power cycle it as GabeU suggested?

 

Thank you,

 

Jay

pmtroutok's avatar
pmtroutok
New Poster
8 years ago
Jay

Anything ?
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    8 years ago

    You may hear from Jay tomorrow. The Hughesnet employees are off now. 

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago

    pmtroutok

     

    It's likely that Jay is gone for the day, but I'm sure the he (or someone else if he is not there) will reply tomorrow.  :)  

     

    Edit:  maratsade posted while I was writing this, so I apologize for the redundancy of my reply.  

  • Jay's avatar
    Jay
    Moderator
    8 years ago

    pmtroutok, 

     

    Looks like we need to replace the modem and the ODU. I have scheduled a technician to visit the site, make any necessary replacements, and check the wiring. Your Dispatch is currently scheduled for Friday, Sep 28, 2018 between 08:00 AM-11:00 AM. If you need to reschedule the visit, please call us at 866-347-3292.

     

    Thank you,

     

    Jay

    • pmtroutok's avatar
      pmtroutok
      New Poster
      8 years ago
      I won’t have to pay for this right ?
      • Jay's avatar
        Jay
        Moderator
        8 years ago

        pmtroutok, 

         

        Don't worry, there will be no cost to you!

         

        Thank you,

         

        Jay