Intermittent internet loss Status code 12.7.1 A transmit problem has occured
Hi all, I've made comments to Chicagojohn's post over the past week. My connection issues, like his continue. A repairman came out on 3-10-17 and replaced the radio on the dish with the hope that ...
The fix was rolled out this morning on beams 21 and 29. Please monitor your performance over the next few days and let me know if you see any significant improvement.
Your cooperation, patience, and understanding are much appreciated.
The fix was rolled out this morning on beams 21 and 29. Please monitor your performance over the next few days and let me know if you see any significant improvement.
Your cooperation, patience, and understanding are much appreciated.
No outages since the fix on Friday. Even with overcast skies, light rain, and at times dense fog. All is well. Thanks again.
Lost service this morning while reading new posts. It went down at 5:31 and came back at 5:39. Same code once again. 12.7.1 A transmit problem has occured.
Up and down like a yo yo each morning for the last week or more. Around 07:00 to 10:00 as far as I can tell. Annoying and no notice from Hughes that they've got a problem and are addressing it. My location is NNW Arkansas. Good weather ot bad.
Our engineers confirmed a timing issue affecting your beams, 21 and 29. A fix for this has been recommended to the network engineers, but the implementation date has yet to be determined. Once I get word on when this will roll out, I will let you know.
Thank you again for providing details, this helped us greatly. I'll keep you posted.
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My connection issues, like his continue. A repairman came out on 3-10-17 and replaced the radio on the dish with the hope that ...","body@stringLength":"1089","rawBody":"
Hi all,
I've made comments to Chicagojohn's post over the past week. My connection issues, like his continue. A repairman came out on 3-10-17 and replaced the radio on the dish with the hope that it would be the correction that I need. It did not work.
I've decided to keep my own log of service drop outs on the board with the understanding that the problem is already being researched. I don't believe there is a problem with any of the equipment on my end. Over the course of the past week I believe that weather has been ruled out.
I recorded one instance last evening 3-17 at 7:40 pm lasting 20 minutes! The code was again 12.7.1 A transmit problem has occurred. Local skies were overcast but not stormy.
Two more occurrences this afternoon with the same code. Local skies were partly cloudy. The first at 1:02 CDT lasting 8 minutes, the second followed at 1:20 CDT lasting for 10 minutes.
Thanks, Michael
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Up and down like a yo yo each morning for the last week or more. Around 07:00 to 10:00 as far as I can tell. Annoying and no notice from Hughes that they've got a problem and are addressing it. My location is NNW Arkansas. Good weather ot bad.
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Up and down like a yo yo each morning for the last week or more. Around 07:00 to 10:00 as far as I can tell. Annoying and no notice from Hughes that they've got a problem and are addressing it. My location is NNW Arkansas. Good weather ot bad.
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Good morning,
\n
\n
The fix was rolled out this morning on beams 21 and 29. Please monitor your performance over the next few days and let me know if you see any significant improvement.
\n
\n
Your cooperation, patience, and understanding are much appreciated.
\n
","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","postTime":"2017-03-24T11:56:30.801-04:00","lastPublishTime":"2017-03-24T11:56:30.801-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":13422},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:74124/message:74631","readOnly":true,"customFields":[]},"ForumReplyMessage:message:74701":{"__typename":"ForumReplyMessage","uid":74701,"id":"message:74701","revisionNum":1,"author":{"__ref":"User:user:36013"},"readOnly":true},"ModerationData:moderation_data:74839":{"__typename":"ModerationData","id":"moderation_data:74839","status":"APPROVED","rejectReason":null},"AcceptedSolutionMessage:message:74839":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:16464"},"id":"message:74839","revisionNum":1,"uid":74839,"depth":13,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:74701"},"conversation":{"__ref":"Conversation:conversation:74124"},"subject":"Re: Intermittent internet loss Status code 12.7.1 A transmit problem has occured","moderationData":{"__ref":"ModerationData:moderation_data:74839"},"body":"
Hi Michael,
\n
\n
You're very welcome. Please check your PMs and feel free to come back to the community if you need anything or would like to help others.
\n
","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"171","postTime":"2017-03-27T15:16:22.533-04:00","lastPublishTime":"2017-03-27T15:16:22.533-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":13395},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:74124/message:74839","customFields":[]},"ModerationData:moderation_data:74858":{"__typename":"ModerationData","id":"moderation_data:74858","status":"APPROVED","rejectReason":null},"AcceptedSolutionMessage:message:74858":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:36013"},"id":"message:74858","revisionNum":1,"uid":74858,"depth":12,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"AcceptedSolutionMessage:message:74631"},"conversation":{"__ref":"Conversation:conversation:74124"},"subject":"Re: Intermittent internet loss Status code 12.7.1 A transmit problem has occured","moderationData":{"__ref":"ModerationData:moderation_data:74858"},"body":"
The fix was rolled out this morning on beams 21 and 29. Please monitor your performance over the next few days and let me know if you see any significant improvement.
Your cooperation, patience, and understanding are much appreciated.
No outages since the fix on Friday. Even with overcast skies, light rain, and at times dense fog. All is well. Thanks again.
","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2017-03-27T17:36:23.253-04:00","lastPublishTime":"2017-03-27T17:36:23.253-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":13380},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:74124/message:74858","customFields":[]},"Rank:rank:28":{"__typename":"Rank","id":"rank:28","position":29,"name":"New Member","color":null,"icon":null,"rankStyle":"TEXT"},"User:user:36484":{"__typename":"User","id":"user:36484","uid":36484,"login":"ArkanDan","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-3.svg"},"rank":{"__ref":"Rank:rank:28"},"email":"","messagesCount":1,"biography":null,"topicsCount":0,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-03-21T08:49:13.733-04:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ModerationData:moderation_data:74315":{"__typename":"ModerationData","id":"moderation_data:74315","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:74314":{"__typename":"ModerationData","id":"moderation_data:74314","status":"APPROVED","rejectReason":null},"ModerationData:moderation_data:74313":{"__typename":"ModerationData","id":"moderation_data:74313","status":"APPROVED","rejectReason":null},"ModerationData:moderation_data:74299":{"__typename":"ModerationData","id":"moderation_data:74299","status":"APPROVED","rejectReason":null},"User:user:36386":{"__typename":"User","id":"user:36386","login":"JerryJ","uid":36386,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-3.svg"},"rank":{"__ref":"Rank:rank:22"},"email":"","messagesCount":3,"biography":null,"topicsCount":0,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-03-19T14:06:33.737-04:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ModerationData:moderation_data:74262":{"__typename":"ModerationData","id":"moderation_data:74262","status":"APPROVED","rejectReason":null},"ForumReplyMessage:message:74262":{"__typename":"ForumReplyMessage","id":"message:74262","revisionNum":1,"uid":74262,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:74124"},"subject":"Re: Intermittent internet loss Status code 12.7.1 A transmit problem has occured","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:74262"},"body":"
Hi MSmith,
\n
\n
Thank you for posting and providing ongoing updates. I ran diagnostics on your site and I'd like to send you a replacement modem to see if that will make any difference in your experience with intermittent connectivity. You should receive the modem in the next couple of days, and you can use the box it comes in to return your current modem. The return label is included in the outer pouch for your convenience.
\n
\n
Looking forward to hearing how the modem works out for you.
\n
","body@stringLength":"552","rawBody":"
Hi MSmith,
\n
\n
Thank you for posting and providing ongoing updates. I ran diagnostics on your site and I'd like to send you a replacement modem to see if that will make any difference in your experience with intermittent connectivity. You should receive the modem in the next couple of days, and you can use the box it comes in to return your current modem. The return label is included in the outer pouch for your convenience.
\n
\n
Looking forward to hearing how the modem works out for you.
\n
","author":{"__ref":"User:user:16464"},"isEscalated":null},"ForumReplyMessage:message:74299":{"__typename":"ForumReplyMessage","id":"message:74299","revisionNum":1,"uid":74299,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:74124"},"subject":"Re: Intermittent internet loss Status code 12.7.1 A transmit problem has occured","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:74299"},"body":"I have the same problem this guy does, and have had it for a month. I've made 3 calls to your help desk, and had a repairman here. He tested my equipment and it tested fine. He said the problem is with the Jupiter satellite and that a fix was imminent. I hope this issue is resolved soon. Msmith let me know if the new modem resolves the problem.","body@stringLength":"346","rawBody":"I have the same problem this guy does, and have had it for a month. I've made 3 calls to your help desk, and had a repairman here. He tested my equipment and it tested fine. He said the problem is with the Jupiter satellite and that a fix was imminent. I hope this issue is resolved soon. Msmith let me know if the new modem resolves the problem.","author":{"__ref":"User:user:36386"},"isEscalated":null,"parent":{"__ref":"ForumReplyMessage:message:74262"}},"ForumReplyMessage:message:74313":{"__typename":"ForumReplyMessage","id":"message:74313","revisionNum":1,"uid":74313,"depth":10,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:74124"},"subject":"Re: Intermittent internet loss Status code 12.7.1 A transmit problem has occured","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:74313"},"body":"
JerryJ wrote: I have the same problem this guy does, and have had it for a month. I've made 3 calls to your help desk, and had a repairman here. He tested my equipment and it tested fine. He said the problem is with the Jupiter satellite and that a fix was imminent. I hope this issue is resolved soon. Msmith let me know if the new modem resolves the problem.
Will do.
","body@stringLength":"603","rawBody":"
wrote: I have the same problem this guy does, and have had it for a month. I've made 3 calls to your help desk, and had a repairman here. He tested my equipment and it tested fine. He said the problem is with the Jupiter satellite and that a fix was imminent. I hope this issue is resolved soon. Msmith let me know if the new modem resolves the problem.
Will do.
","author":{"__ref":"User:user:36013"},"isEscalated":null,"parent":{"__ref":"ForumReplyMessage:message:74299"}},"ForumReplyMessage:message:74314":{"__typename":"ForumReplyMessage","id":"message:74314","revisionNum":1,"uid":74314,"depth":11,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:74124"},"subject":"Re: Intermittent internet loss Status code 12.7.1 A transmit problem has occured","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:74314"},"body":"
Lost service this morning while reading new posts. It went down at 5:31 and came back at 5:39. Same code once again. 12.7.1 A transmit problem has occured.
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Lost service this morning while reading new posts. It went down at 5:31 and came back at 5:39. Same code once again. 12.7.1 A transmit problem has occured.
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Hi Michael,
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In case you missed it in John's thread:
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Our engineers confirmed a timing issue affecting your beams, 21 and 29. A fix for this has been recommended to the network engineers, but the implementation date has yet to be determined. Once I get word on when this will roll out, I will let you know.
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Thank you again for providing details, this helped us greatly. I'll keep you posted.
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