Forum Discussion
Just got Gen5, new router is losing internet over and over again.
I spent hours troubleshooting my issue with tier 1 support today, useless scripted support. Finally at 10 till 5 she agreed to escalate it. Now I'm waiting for advanced support to call me back. So, he...
Hrm, you may want to look into using the Parental controls in the modem to limit things, along with Norton DNS... It's not that the DNS settings are being bypassed, it's that OpenDNS depends on knowing what IP you are behind... Sadly, we aren't given a publicly routable IPv4 address and things such as OpenDNS don't usually work well.
If you know a little bit about FreeBSD and the such... I would urge you to look into setting PFSense + Squid + SquidGuard up on your network as a local firewall/proxy. Some pretty powerful stuff once you get the hang of it.
Care to show a screenshot of your Reboot record?
1: Visit http://www.systemcontrolcenter.com/limited.html#!/general/summary
2: Click General
3: Click Reboot Stats
Take a screenshot, taking care to avoid posting your SAN.
As far as the DNS goes, you can log into the Wifi part of your modem and change the default DNS server the unit will provide to your devices.
1: Go to http://systemcontrolcenter.com
2: Click Wifi Settings - you will be prompted for a password, it's admin by default
3: Click Advanced Setup
4: Click DNS
5: Uncheck Obtain from ISP - then input your own... Many people prefer Google DNS, some prefer Norton DNS if they have children in the home.
6: Click save settings
Norton DNS:
199.85.126.20
199.85.127.20
Google DNS:
8.8.8.8
8.8.4.4
As far as the symptom of "rebooting" have you by chance poked at any of the other advanced settings, specifically IPv6? There are a few that you shouldn't disable or change as they can cause odd effects right now.
All of that aside, this forum isn't monitored 24/7, and statements such as, "I'm putting Hughesnet on notice, you have x hours to get this working" doesn't really work well here. It just doesn't get you an answer any faster, and can cause the few customers that know the system to back off and not bother.
I'm not in front of my computer, but I can state that I did utilize level3's DNS to bypass the internal DNS, 4.2.21 and 4.2.2.2. I typically use OpenDNS for my home internet, that also works.
I am disappointed that Hughes has released a device that is effectively running beta code, I'd rather a well performing satellite modem over a finicky beta quality router. I will share that when I lose external connectivity I also lose connectivity to the internal interface, it may or may not be rebooting but both interfaces a continuously reset.
I am disappointed that Hughes has released a device that is effectively running beta code, I'd rather a well performing satellite modem over a finicky beta quality router. I will share that when I lose external connectivity I also lose connectivity to the internal interface, it may or may not be rebooting but both interfaces a continuously reset.
It's a brand new product, there are bound to be bugs that wasn't caught during testing.
As I stated/asked earlier, have you touched ANY other settings in the modem/router...?
How are you sure both the WAN and LAN interfaces are being reset at the same time?
As I stated earlier... there are certain settings that shouldn't be modified, but can be modified, because these modems aren't meant for service just in the USA. Modification of those settings on Hughesnet may cause exactly what you are experiencing. I am betting the "reset" you are seeing is your computer bouncing between two different private address spaces. Or are you litterally getting a full on disconnect and statecodes that explicitly state "no device on LAN"?- Well, I changed the IP range of the networks to 192.168.150.x from 192.168.60.x, and eventually during my troubleshooting turned off the wireless to eliminate a variable. I will go ahead and put the network back..
Before you do that, try powering the modem off for a few minutes... When I changed from the default to the one I prefered, the Modem had serious issues, especially when I went to add in a static MAC entry... Pulling power at the wall for a little bit, and rebooting the rest of my network and it started to smooth out.
What do you have the lease time set to? I am going on a 1 hour lease, forgot what the default is.
Next time the network is up, check your IP on your computer and see what it says... When it goes back down, immediately check again and see if the address has suddnely changed..?
