Forum Discussion
Just got Gen5, new router is losing internet over and over again.
I spent hours troubleshooting my issue with tier 1 support today, useless scripted support. Finally at 10 till 5 she agreed to escalate it. Now I'm waiting for advanced support to call me back. So, he...
Hrm, you may want to look into using the Parental controls in the modem to limit things, along with Norton DNS... It's not that the DNS settings are being bypassed, it's that OpenDNS depends on knowing what IP you are behind... Sadly, we aren't given a publicly routable IPv4 address and things such as OpenDNS don't usually work well.
If you know a little bit about FreeBSD and the such... I would urge you to look into setting PFSense + Squid + SquidGuard up on your network as a local firewall/proxy. Some pretty powerful stuff once you get the hang of it.
It's a brand new product, there are bound to be bugs that wasn't caught during testing.
As I stated/asked earlier, have you touched ANY other settings in the modem/router...?
How are you sure both the WAN and LAN interfaces are being reset at the same time?
As I stated earlier... there are certain settings that shouldn't be modified, but can be modified, because these modems aren't meant for service just in the USA. Modification of those settings on Hughesnet may cause exactly what you are experiencing. I am betting the "reset" you are seeing is your computer bouncing between two different private address spaces. Or are you litterally getting a full on disconnect and statecodes that explicitly state "no device on LAN"?
Well, I changed the IP range of the networks to 192.168.150.x from 192.168.60.x, and eventually during my troubleshooting turned off the wireless to eliminate a variable. I will go ahead and put the network back..
Before you do that, try powering the modem off for a few minutes... When I changed from the default to the one I prefered, the Modem had serious issues, especially when I went to add in a static MAC entry... Pulling power at the wall for a little bit, and rebooting the rest of my network and it started to smooth out.
What do you have the lease time set to? I am going on a 1 hour lease, forgot what the default is.
Next time the network is up, check your IP on your computer and see what it says... When it goes back down, immediately check again and see if the address has suddnely changed..?Ok, so I did ask you asked, it 'seems' to be stable now... I am getting these in the error logs:
Apr 4 23:33:00 (none) kern.err kernel: [ 5223.920000] ICMPv6 RA: ndisc_router_discovery() failed to add default route.
Apr 4 23:32:50 (none) user.warn [igmpproxy main] igmpproxy[1401]: [acceptV3GroupReport] Group Record [0]: Multicast Address=224.0.0.252Any thoughts?
Well, its still stable, this is frusturating behavior to say the least. I have re-enabled wireless, 5GHz only for my office and plugged in a Netgear for the rest of the household.
I did notice while troubleshooting that for a little bit my computer would get the external IP of the device, then switch to the private lan address. That seems to be settled out now.
FYI, I set my lease to 1 day.
I was able to replicate the problem when I disabled IPV6 Automatic, also noted this in the logs, look at the dates:
I just noticed this... Look at the dates:
Dec 31 19:01:08 (none) user.warn [igmpproxy main] igmpproxy[1191]: [acceptV3GroupReport] Group Record [2]: Record Type=2
Dec 31 19:01:08 (none) user.warn [igmpproxy main] igmpproxy[1191]: [acceptV3GroupReport] Group Record [1]: Multicast Address=224.0.0.253
Dec 31 19:01:08 (none) user.warn [igmpproxy main] igmpproxy[1191]: [acceptV3GroupReport] Group Record [1]: Num src=0
Dec 31 19:01:08 (none) user.warn [igmpproxy main] igmpproxy[1191]: [acceptV3GroupReport] Group Record [1]: Aux Data Len=0
Dec 31 19:01:08 (none) user.warn [igmpproxy main] igmpproxy[1191]: [acceptV3GroupReport] Group Record [1]: Record Type=2
Dec 31 19:01:08 (none) user.warn [igmpproxy main] igmpproxy[1191]: [acceptV3GroupReport] Group Record [0]: Multicast Address=224.0.0.253
