Forum Discussion

ColinH's avatar
ColinH
Freshman
7 years ago

more Gen5 misery in NorCal

I've had Gen5 service for a few months in ZIP 95959 and download speeds have been glacial, ranging from below 1, often in low single digits, to the very rare 14. Never close to 25. Streaming isn't re...
Performance
  • Liz's avatar
    Liz
    7 years ago

    Hi Colin,

     

    Thanks for your patience. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

     

ColinH's avatar
ColinH
Freshman
Speeds the last 2 days have been <500 Kbps.

Hughesnet are you listening?

At some point we're going to organize and file complaints with the regulatory-agency-that-cannot-be-named or take more serious action.
timtraynor's avatar
timtraynor
Freshman
7 years ago

New customer since October. Same situation here in the 93541 area of the eastern Sierras. I had to use my Verizon hotspot to reply to this post. Currently testing speed at 354k. Never gets much better. Service (lack of) is  not useable. What is going on Hughesnet? Sub 1k is a far cry from 25 !!!!

 

  • ColinH's avatar
    ColinH
    Freshman
    7 years ago
    No response from Tech Support here or on Twitter.
    • Liz's avatar
      Liz
      Moderator
      7 years ago

      Hi Colin,

       

      Thanks for your patience. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

       

      • ColinH's avatar
        ColinH
        Freshman
        7 years ago

        Tech came out today and pointed our dish to a different satellite. Speeds now approaching 27 Mbps!! So much better. Thanks Liz for helping. 

         

        Tech said he does this all day long in my area.

         

         

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      7 years ago
      ColinH wrote:
      No response from Tech Support here or on Twitter.

      That's most likely due to Beam 55 having known issues that are being worked on.  There's really nothing they can do at this time, speed wise.  I'll tag the reps though as they may be able to do something for you in other ways. 

       

      Liz  Amanda