Forum Discussion

Moodeeb's avatar
Moodeeb
Sophomore
8 years ago

New Customers Beware. Relaxed Bandwidth Marketing Tactics and Losing your High Speed Data

My sales rep was beyond friendly. My installer was one of the most professional people I'd ever met in his line of work. Even the customer service reps are nice. Sadly, so far, it appears to be li...
Data Management
Gen 5
new customers
Performance
relaxed data
troubleshooting
unlimited
  • Liz's avatar
    Liz
    8 years ago

    Good morning Moodeeb,

     

    Our engineers have resolved the issue so your data should now be resetting as it's supposed to be during your first 20 days. I do apologize for the inconvenience, it certainly is not normal for your data to not reset as a new customer. Thank you again for reaching out to us so we can take care of this for you.

     

    If you have additional concerns, please don't hesitate to return to the community.

     

Moodeeb's avatar
Moodeeb
Sophomore

Maybe this should be a new thread. IDK.

Well, my worst fears have come true. My billing is wrong and customer service is about to drive me off a cliff again.

LIz, or anyone, the levels of stress this company is causing me are not healthy. Here's the problem, as well as the solution:

1. I was told I could buy my hardware for $350.

2. I have been on the phone, more than once, and customer service even took my credit card number. They told me it would be $450, but then I'd get a $100 credit. ($350 for the hardware total)

3. I am being charged for leasing the equipment on my invoice, so someone messed up again.

 

I want the hardware charged for $350 like I was told, and I want the leasing charges gone.

What do I have to do to make this happen?

 

PLEASE HELP. Thank you.

 

Heath

Moodeeb's avatar
Moodeeb
Sophomore
8 years ago

Called customer service again. This time they told me the process was in motion. (hardware conversion?)

This makes no sense to me, because I have now been charged for leasing twice, when origionally, I was told it would be no problem to buy the hardware (a tremendous savings by the way, anyone considering hughesnet Gen 5 really needs to buy the hardware, or they will be sorry down the road. Crazy $$$ savings to just buy it up front, Pro Tip)

 

So IDK what's going on. I guess things are being worked on behind the curtain? And my bills will be credited, or the leasing charges I've paid will be taken off one of my invoices? I'm good at math, so I will be making sure this is all square at the end of this fiasco. Maybe people don't buy their hardware, which is why this process seems like rocket science?

 

$350. Minus the leasing charges I've already been charged. That's what I should owe. Then $99 plus tax every month for the first year.

 

I need to know this is what's happening, because god knows people on the other end of the phones don't have a clue, and it's sure not explained on my bills.

 

I get that gen 5 hardware is new, and offering people great internet is a new thing, but Hughesnet has been in business for a while, and I feel like I should not have to get stressed out and play Sherlock Holmes, and have to call a phone number that I have to ask the reps to repeat things more than once because we don't speak the same language, and then be put on hold, only to find out they dont' know jack.

 

We're in this for two years together. If you guys can hold up your end of things, I'll be a good paying customer. I hope to god we don't have to solve problems every other month, just as I'm sure you don't want a very disgruntled customer showing up every couple months causing you headaches.

 

I'll be in touch until I know my account and billing are what they were supposed to be from the beginning.

 

Heath