Forum Discussion
New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
https://testmy.net/quickstats/macsociety
TJ
Beam 55 Mt Ranch, Ca
Hi Alan , yes I'm having a degradation of service after a great start with Gen5 . I had the advertised for my tier speeds - 30+mbs , with FAP and 2.9 Mbs it was still usable, video streaming as ok ,until 2 weeks ago, as the other subscribers, then it slowly degraded, last nite for a time it was unusable.
What hapenned to Beam 55 is the question ? It seems it is getting worse, not better for me, and sporatic from others comments. Hope they figure it out soon. I couldn't log on to comment last nite it was so bad.
Mine has been hovering in the 3d/.25u range but then yesterday was 40/3 which is great but then later in the day dropped to unusable, .3/.1
I CONSIDER ALL OF HUGHES NET TO BE A JOKE THE CALL BACKS THEY PROMISED 6 TIMES NOW, NEVER GOTTEN, HANGING UP ON YOU, NOT GIVING ANY HELP UNLESS YOU GO TO SOME OTHER GUY YOU DON'T KNOW OR TRUST TO GET YOUR SPEEDS I GAVE YOU MY SPEEDS THAT "YOUR" SPEED TEST GAVE ME SAYING YOU WILL CALL ME IN A WEEK A, **bleep** WEEK, THEN NOT GETTING A CALL TROM YOUR "ADVANCED TECH TEAM" THIS HAS BEEN GOING ON FOR OVER A MONTH I CA'NT EVEN PLAY MICROSOFT SOLITAIRE CAUSE YOUR CONNECTION IS TO SLOW
Yet you're still here...
Edit: ...trying to play a game that doesn't even use the internet.
Thought you had this fixed unplayable last night unplayable this morning Goed why do I have to pay for this crap
Still complaining rather than doing what was asked to start the process of fixing the problem, eh? How's that workin' out for ya?
TripleMRanch wrote:I CA'NT EVEN PLAY MICROSOFT SOLITAIRE CAUSE YOUR CONNECTION IS TO SLOW
There's a slow connection, all right.
Beam 55 Mt Ranch , Ca
An ordeal to post at 5:30 Pm Thursday.. I had mid 20's Mbs for most of the day , now mid to just 2 Mbs .I expect speeds to degrade more. I am not in FAP.Beam 55 10.19.19 8Pm
Reboot Magic
Why does a modem reboot sometimes fix slow speeds?
Above Red Line speeds after reboot..
Most likely a coincidence in your case... A lot can happen in the span of minutes, however, if your IPGW changes between those reboots, that would be why. You might move from an underperforming gateway to one that performs better during a reboot. Nothing to do with the modem really.
Sorry, but you consider this place a joke, remember? You still have yet to perform the necessary troubleshooting steps outlined in your topic.
https://community.hughesnet.com/t5/Tech-Support/0-74-1-40/m-p/84998#M59950
MarkJFine wrote:Yet you're still here...
Edit: ...trying to play a game that doesn't even use the internet.
Saw that. Good catch... :)
How many customers have we had with bad computers, hmmm...
Lol... as a native NYer and one that's familiar with Arsenal Twitter, I should have a PhD in snarky hyperbole recognition by now.
The first time he said it I thought he was just trying be cute. The second time I think he actually thought it was a symptom.
