Forum Discussion

Tom Hughey's avatar
Tom Hughey
Sophomore
8 years ago

Re: phone service terrible

I am afraid that the technical update did not help my problem. In fact, it seems even worse. Large portions of conversation is dropped and replaced by strange noises. The people I call say that they ...
  • Aedan's avatar
    Aedan
    8 years ago

    Hello Tom Hughey, 

    Thanks for posting. Below are some questions that will help us troubleshoot this issue. I have also sent you a message to further address your issue.

    1. What type of phone are you using (Corded / Cordless)?
    2. Please power Cycle your Devices and if possible try a new phone/handset and see if the issue persists.
    3. Can you please describe the noise that you are hearing? Is it static noise?


    Thanks.
    -Aedan

Aedan's avatar
Aedan
Senior
8 years ago

Hello Tom Hughey, 

Thanks for posting. Below are some questions that will help us troubleshoot this issue. I have also sent you a message to further address your issue.

1. What type of phone are you using (Corded / Cordless)?
2. Please power Cycle your Devices and if possible try a new phone/handset and see if the issue persists.
3. Can you please describe the noise that you are hearing? Is it static noise?


Thanks.
-Aedan

  • Tom Hughey's avatar
    Tom Hughey
    Sophomore
    8 years ago

    1. The type of phone I am using is a cordless Panasonic.

    2. I cycled the modem and the Cisco ATA. And, then called my friend and had a great, trouble free conversation for about a half hour. it was just as good as it was before I got GEN5. Evidently, cycling the modem and Cisco ATA solved the problem. Let's hope it stays solved.

     

    Thank you very much for your assistance.