Forum Discussion

edthetermite's avatar
edthetermite
Freshman
2 years ago

Plan Data used during Bonus Plan Data time window.

I got out of bed at 2 am to initiate the downloading of 6 movies "On Demand" from Dish Network. The intent being to utilize the 50 GB Bonus Plan data instead of our 100 GB Regular Plan Data. At the ...
Data Management
GabeU's avatar
GabeU
Distinguished Professor IV

Give the reps here a chance to help. They're on Monday thru Friday from approximately 9AM to 6PM EST. 

edthetermite's avatar
edthetermite
Freshman
2 years ago

I was on the phone with them for an hour and a half. About 45 minutes before they had me turn off the HughesNet modem for an hour and then another 45 minutes after power was restored to the modem. 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    2 years ago

    What GabeU meant was to give the reps on this site a chance to help you.  They can do more than the phone reps, provided you're a residential subscriber. 

    • edthetermite's avatar
      edthetermite
      Freshman
      2 years ago

      I am all ears. 

      • Remy's avatar
        Remy
        Moderator
        2 years ago

        edthetermite,

         

        Thanks for reaching out! I see this is your first post! Welcome to the Community! We'd love to help figure out this Bonus Zone issue, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!

         

        https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584

         

        Thanks,

        Remy