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HughesIsPitiful's avatar
HughesIsPitiful
Freshman
4 years ago
Solved

Sample 30 recent testmy.net tests- SLOWWWW

I have been experiencing very slow speeds since getting Hughes Satellite at the end of October 2021. After numerous phone calls (6+) and wasted hours calling support (7hrs+) Following the guidelines ...
internet
Performance
  • Liz's avatar
    Liz
    4 years ago

    Hi George,

     

    Thank you so much for your patience, please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

     

    -Liz

Liz's avatar
Liz
Moderator
4 years ago

Hi George,

 

Good news, we got a quick turnaround on this. Our system shows that the service was self-ordered online, no phone sales rep completed the sale, so there's no sales call to review.

 

What we can do is work with you in troubleshooting your concerns. I'd like to run some diagnostics on your site but I'm unable to reach it, please connect your HughesNet modem to your network and power.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

HughesIsPitiful's avatar
HughesIsPitiful
Freshman
4 years ago

Hi Liz,

I spoke with a customer service rep twice before ordering online. I spoke with a woman both times and she assured me that I would be getting enough speed to stream a movie. She did say it might not be 25mbs but it should be close to that. However, that is not the case. I'm lucky if I can get 4-8 mbs download. I believe no customer should have to go through what I have been through JUST to get internet service. The first month or two of service was hours on the phone and doing research to help with the slow download. I was switched to another satellite in Texas that worked for 1 day at 18-20mbs download, then it was back to snail's pace again.

Thank you for looking into it again. We have the modem plugged into a switched outlet and my wife turned off the switch; it is now back on.

I seriously do not have any energy to continue with this process. I think you would agree if you were in my shoes also. I'm pretty much done with the hassle. Thanks

George/Noemi Jelaco

havefaithnow@att.net