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HughesIsPitiful's avatar
HughesIsPitiful
Freshman
4 years ago
Solved

Sample 30 recent testmy.net tests- SLOWWWW

I have been experiencing very slow speeds since getting Hughes Satellite at the end of October 2021. After numerous phone calls (6+) and wasted hours calling support (7hrs+) Following the guidelines ...
internet
Performance
  • Liz's avatar
    Liz
    4 years ago

    Hi George,

     

    Thank you so much for your patience, please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

     

    -Liz

Liz's avatar
Liz
Moderator
4 years ago

Hi George,

 

Good news, we got a quick turnaround on this. Our system shows that the service was self-ordered online, no phone sales rep completed the sale, so there's no sales call to review.

 

What we can do is work with you in troubleshooting your concerns. I'd like to run some diagnostics on your site but I'm unable to reach it, please connect your HughesNet modem to your network and power.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

HughesIsPitiful's avatar
HughesIsPitiful
Freshman
4 years ago

Hi Liz,

Just wondering, were you able to run diagnostics?

I am still not receiving anywhere near to what my contract says (less then 2mbs download) after rebooting and tweeking settings. 

Please advise. I need to resolve this or terminate my account without penalty, due to non-performance of contract.

Thanks for your help,

George Jelaco

havefaithnow@att.net

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Hi George,

     

    Thank you so much for your patience, please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

     

    -Liz