Forum Discussion
Signal going down for some reason
Aedan wrote:
Good Morning all and thanks for posting!
Gabe, there was a technical issue at your gateway that affected your beam on 7/28. Arceus213, your beam was affected by severe weather on 7/28 and 7/29. Arceus213, I also pulled up your account to troubleshoot. Your system is showing state code 13.2.2. Please verify that the LAN cable on one end is connected to the LAN port on the back of the modem and the other end to your computer. Thanks.
Actually, the ethernet cable is connected from the Hughesnet HT1100 Modem to the Linksys E2500 wireless modem. Unfortunately, I wasn't at my home during the week, so there was no computer turned on at the time. Other than that, the internet is working fine right now.
Ah. I didn't know that. Still, though, it wouldn't hurt to leave it powered, just in case they can get enough info to tell what's wrong (if it's not the modem, itself). It might kill two birds with one stone.
Will a technician come and replace the modem that we're currently currently using with a newer one? I just want to make sure on this.
