Forum Discussion

Kafka's avatar
Kafka
Sophomore
8 years ago
Solved

Signal Strength fade, now no connection

Hello. I need some assistance.   My signal strength has been rapidly falling over the last couple months.   After installation last summer, it was up around the mid 80's and everything worked OK....
Performance
  • Kafka's avatar
    Kafka
    8 years ago
    The Timeless technician has appeared and has fixed the problem(s). The Timeless technician was on time, was of a professional demeanor, and was well-equipped with an impressive array of tools on an awesome web-harness toolbelt that may have included a hovercraft function. Otherwise, he used my not-very-good ladder to get to the dish. Yay. The Timeless Communications technician deserves a gold star. I was impressed. Thanks, Liz
Liz's avatar
Liz
Moderator
8 years ago

Thanks for letting me know, Kafka, I'll let the installations department know as well that you've reached out.

 

Kafka's avatar
Kafka
Sophomore
8 years ago

Sent another email from a different account early afternoon, Thursday, 02 AUG 2018

 

Still awaiting a reply as of 10AM local time, Friday, 03 Aug 2018

 

 

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Good morning Kafka, 

     

    Thank you for the update, I've passed this along to the installations department so they're aware.

     

     

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Hi Kafka,

     

     

    Timeless has also being trying to e-mail all three of your addresses, not sure what's going on, but regardless, they will come out to your site Monday so we can take care of you. I asked if they have a time frame so once I hear back I'll let you know.

     

     

     

     

  • Kafka's avatar
    Kafka
    Sophomore
    8 years ago

    Liz:

     

    Timeless has succeeded in sending me email. On all three accounts, no less.

     

    Praise be to the gods of high tech internet web stuff and things.

     

     

     

     

  • Kafka's avatar
    Kafka
    Sophomore
    8 years ago

    Timeless has managed to fire off another email.

    That does it. I'm buyng a lottery ticket.

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Woo! Yes I was informed that you were able arrange something with Timeless. I'm so happy to hear it. Hope the visit goes well!

  • Kafka's avatar
    Kafka
    Sophomore
    8 years ago
    The Timeless technician has appeared and has fixed the problem(s). The Timeless technician was on time, was of a professional demeanor, and was well-equipped with an impressive array of tools on an awesome web-harness toolbelt that may have included a hovercraft function. Otherwise, he used my not-very-good ladder to get to the dish. Yay. The Timeless Communications technician deserves a gold star. I was impressed. Thanks, Liz
  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Maybe your technician was Batman! That utility belt...  haha well I'm happy to hear he sorted your site out. Thank you for letting me know! We're always here if you need us, just drop us a line.