Forum Discussion
Slow inconsistant connection
My connection is terrible. My equipment was just replaced. I spent 45 minutes on the phone with support yesterday and kept being told everything is good. Here are the test results. As you can see that...
We are getting conflicting reports about beam 68. Currently it is not on the list of degraded beams but was on the day I originally replied to the posts. It looks like your specific issues were escalated pretty highly so I'm sure Liz will update you soon. Hopefully beam 68 no longer being on the list means they are making progress. The OP has a perfectly running system and only appears to be affected by poor device signal and throttled speeds. -Damian
No, that is not what is happening with my service as I explained in my reply directly to Damian. I am not in FAP and my testing was not done in FAP.
@maratsade,
Oh I apologize maratsade. It seems I may have misunderstood as well. We are actually now starting to get more reports about beam 68 so it is turning into a bigger escalation. Trijfree You can still have the case escalated by calling incase there is something other than a possible beam issue causing this. I will be updating both of you here. -Damian
"No, that is not what is happening with my service as I explained in my reply directly to Damian. I am not in FAP and my testing was not done in FAP."
Same here.
I am aware that throttled speeds from FAP is not the same issue you are experiencing. I was responding to the OP on the results of the account I ran remote diagnostics on. I see you are already working with Liz so I am sure you will receive an update there once your specific issue is resolved. -Damian
I was responding to the OP too, because it seemed, from their wording, that they were responding to me. Sorry to confuse matters. I'll leave this thread.
