Forum Discussion
Slow inconsistant connection
My connection is terrible. My equipment was just replaced. I spent 45 minutes on the phone with support yesterday and kept being told everything is good. Here are the test results. As you can see that...
There are no detectable issues with the system that can be seen remotely other than what was already said. This may mean you will need to have a case escalated to our advanced technical support team. You can do this by calling our support line at 1-866-347-3292. They may take you through basic troubleshooting steps one last time before escalation. That team has access to tools I do not. Deeper troubleshooting can be preformed during that process. -Damian
How do I get to advanced support? I was on the phone 45 minutes and the lady said everything was fine. I asked to go to next level of support and she basically said no because everything was fine. Any advice would be appreciated. Thanks!
Thank you for attempting to do that. At this point that sort of confirms that there are no other issues causing your problems. This means we will have to wait until the beam has been repaired/fixed. If you are still experiencing issues after, this would constitute a guaranteed escalation as the beam issue would be ruled out. I do apologize for the inconvenience and as soon as I am updated, I will relay the update here. maratsade I hope this is fixed soon to and usually does get fixed within a somewhat reasonable timeframe. -Damian
Thank you, Damian!
