Forum Discussion
The worst chat service I've ever experienced
After reading a support area about data usage, I discovered Video Optimizer. It apparently will stretch out my priority data. It's supposed to be in community.hughesnet.com under Usage, but it isn't....
dardoo,
Thank you for following up! In regards to the added token data, we were attempting to see if you experienced different speeds and quality of service with priority data on the account. From looking into your account, your Video Optimizer is currently on. We appreciate the screenshot of your usage tab, and are looking into this further to find a solution.
In regards to your service having connectivity issues, we would strongly recommend accessing http://systemcontrolcenter.com with a device directly connected to your modem. Once the Hughesnet page populates, please click on System Status at the top of the page and post what the System State code is here. It should be in a 0.0.0 format. This will help us diagnose the issue you're having regarding connection.
Thanks,
Remy
24.1.1
dardoo,
You shouldn't post your SAN.
dardoo,
A 24.1.1 state code points to your monthly priority data being fully used. Were you having connectivity issues when this state code was pulled up?
Thanks,
Remy
yes
dardoo,
I would recommend attempting to access the site when you're unable to connect to your service, as the state code will be able to help us diagnose the issues you're experiencing. It seems that when I placed token data on the account, speed tests produced by the modem seem to have improved greatly. Do you experience any difference in service quality when your monthly priority data resets, every 27th of the month?
I will be PMing you an additional question, please let me know if you receive it!
Thanks,
Remy
