Forum Discussion
The worst chat service I've ever experienced
After reading a support area about data usage, I discovered Video Optimizer. It apparently will stretch out my priority data. It's supposed to be in community.hughesnet.com under Usage, but it isn't....
dardoo,
A 24.1.1 state code points to your monthly priority data being fully used. Were you having connectivity issues when this state code was pulled up?
Thanks,
Remy
yes
dardoo,
I would recommend attempting to access the site when you're unable to connect to your service, as the state code will be able to help us diagnose the issues you're experiencing. It seems that when I placed token data on the account, speed tests produced by the modem seem to have improved greatly. Do you experience any difference in service quality when your monthly priority data resets, every 27th of the month?
I will be PMing you an additional question, please let me know if you receive it!
Thanks,
Remy
