I am about fed up with this internet first four months was great! Then came the issues being down more than it was up they sent a new router worked great another month now same ole stuff I’m fixing t...
Maybe you should give the reps on this site a chance to have a look at your situation and discuss potential solutions. If they can't resolve your concerns after best-effort troubleshooting, they're willing to work with you regarding the ETF. The reps here are from the corporate offices and have the authority to do that. I don't believe the phone reps do. Might be worth your while to see what the reps here have to say.
They haven’t fixed it yet 3rd day no internet I’ve unhooked all my equipment I’m done with HughesNet nobody knows how to fix it without sending a technician for 100 bucks screw that ! None of my stuff has moved so unless that satellite in space has moved I do not need a realignment
it’s crappy business practice to give someone really good service for their first couple months ! After that it’s like they flip a switch and it all goes to crap
The reps here haven't checked the situation yet, as they only work M-F. You would have to give them time to have a look, which they could do this coming week. I've seen them send techs for free, have seen them give people free replacement modems, and other things, but you need to wait for the reps on this site to work with you.
Since it seems you're done and want to just go ahead and pay the ETF instead of waiting: cancellation can only be done by phone, 866-347-3292.
This Support Community, and especially this Tech Support section, is for people needing and wanting help with an issue. If you simply want to announce your departure and don't want any help, social media is that way -------- >>>>>
Thanks for reaching out! I see these are your first posts here in the Community! Welcome! We'd like to take a look into this for you, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!
"}},"componentScriptGroups({\"componentId\":\"custom.widget.GoogleTagTracker\"})":{"__typename":"ComponentScriptGroups","scriptGroups":{"__typename":"ComponentScriptGroupsDefinition","afterInteractive":{"__typename":"PageScriptGroupDefinition","group":"AFTER_INTERACTIVE","scriptIds":[]},"lazyOnLoad":{"__typename":"PageScriptGroupDefinition","group":"LAZY_ON_LOAD","scriptIds":[]}},"componentScripts":[]},"component({\"componentId\":\"custom.widget.MixPanelTracker\"})":{"__typename":"Component","render({\"context\":{\"component\":{\"entities\":[],\"props\":{}},\"page\":{\"entities\":[\"board:TechSupport\",\"message:138870\"],\"name\":\"ForumReplyPage\",\"props\":{},\"url\":\"https://community.hughesnet.com/discussions/TechSupport/tired-of-my-internet-being-down/138870/replies/138876\"}}})":{"__typename":"ComponentRenderResult","html":" "}},"componentScriptGroups({\"componentId\":\"custom.widget.MixPanelTracker\"})":{"__typename":"ComponentScriptGroups","scriptGroups":{"__typename":"ComponentScriptGroupsDefinition","afterInteractive":{"__typename":"PageScriptGroupDefinition","group":"AFTER_INTERACTIVE","scriptIds":[]},"lazyOnLoad":{"__typename":"PageScriptGroupDefinition","group":"LAZY_ON_LOAD","scriptIds":[]}},"componentScripts":[]},"component({\"componentId\":\"custom.widget.custom_Footer\"})":{"__typename":"Component","render({\"context\":{\"component\":{\"entities\":[],\"props\":{}},\"page\":{\"entities\":[\"board:TechSupport\",\"message:138870\"],\"name\":\"ForumReplyPage\",\"props\":{},\"url\":\"https://community.hughesnet.com/discussions/TechSupport/tired-of-my-internet-being-down/138870/replies/138876\"}}})":{"__typename":"ComponentRenderResult","html":""}},"componentScriptGroups({\"componentId\":\"custom.widget.custom_Footer\"})":{"__typename":"ComponentScriptGroups","scriptGroups":{"__typename":"ComponentScriptGroupsDefinition","afterInteractive":{"__typename":"PageScriptGroupDefinition","group":"AFTER_INTERACTIVE","scriptIds":[]},"lazyOnLoad":{"__typename":"PageScriptGroupDefinition","group":"LAZY_ON_LOAD","scriptIds":[]}},"componentScripts":[]},"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/EscalatedMessageBanner\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/users/UserLink\"]})":[{"__ref":"CachedAsset:text:en_US-components/users/UserLink-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/users/UserRank\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/users/UserRank-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageTime\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageTime-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageSolvedBadge\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageSubject\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageSubject-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageBody\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageBody-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageCustomFields\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageCustomFields-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageReplyButton\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageReplyButton-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageSolutionList\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageSolutionList-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageView/MessageViewInline\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/common/Pager/PagerLoadMore\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/customComponent/CustomComponent\"]})":[{"__ref":"CachedAsset:text:en_US-components/customComponent/CustomComponent-1728282321000"}],"message({\"id\":\"message:138870\"})":{"__ref":"ForumTopicMessage:message:138870"},"messages({\"constraints\":{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:138870\"}},\"first\":10,\"sorts\":{\"postTime\":{\"direction\":\"ASC\"}}})":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOToxfGludCwxMzg5MTYsMTM4OTE2","node":{"__ref":"AcceptedSolutionMessage:message:138916"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null},"totalCount":1},"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/users/UserAvatar\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/ranks/UserRankLabel\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/AcceptedSolutionButton\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/ThreadedReplyList\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/nodes/NodeIcon\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1728282321000"}],"message({\"id\":\"message:138916\"})":{"__ref":"AcceptedSolutionMessage:message:138916"},"message({\"id\":\"message:138875\"})":{"__ref":"ForumReplyMessage:message:138875"},"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/tags/TagView/TagViewChip\"]})":[{"__ref":"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1728282321000"}],"message({\"id\":\"message:138880\"})":{"__ref":"ForumReplyMessage:message:138880"},"message({\"id\":\"message:138882\"})":{"__ref":"ForumReplyMessage:message:138882"},"message({\"id\":\"message:138884\"})":{"__ref":"ForumReplyMessage:message:138884"},"message({\"id\":\"message:138889\"})":{"__ref":"ForumReplyMessage:message:138889"}},"CachedAsset:pages-1739268628293":{"__typename":"CachedAsset","id":"pages-1739268628293","value":[{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"BlogViewAllPostsPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId/all-posts/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"CasePortalPage","type":"CASE_PORTAL","urlPath":"/caseportal","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"CreateGroupHubPage","type":"GROUP_HUB","urlPath":"/groups/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"CaseViewPage","type":"CASE_DETAILS","urlPath":"/case/:caseId/:caseNumber","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"InboxPage","type":"COMMUNITY","urlPath":"/inbox","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"HelpFAQPage","type":"COMMUNITY","urlPath":"/help","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"IdeaMessagePage","type":"IDEA_POST","urlPath":"/idea/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"IdeaViewAllIdeasPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/all-ideas/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"LoginPage","type":"USER","urlPath":"/signin","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"BlogPostPage","type":"BLOG","urlPath":"/category/:categoryId/blogs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"ThemeEditorPage","type":"COMMUNITY","urlPath":"/designer/themes","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"TkbViewAllArticlesPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId/all-articles/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"OccasionEditPage","type":"EVENT","urlPath":"/event/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"OAuthAuthorizationAllowPage","type":"USER","urlPath":"/auth/authorize/allow","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"PageEditorPage","type":"COMMUNITY","urlPath":"/designer/pages","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"PostPage","type":"COMMUNITY","urlPath":"/category/:categoryId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"ForumBoardPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"TkbBoardPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"EventPostPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"UserBadgesPage","type":"COMMUNITY","urlPath":"/users/:login/:userId/badges","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"GroupHubMembershipAction","type":"GROUP_HUB","urlPath":"/membership/join/:nodeId/:membershipType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"MaintenancePage","type":"COMMUNITY","urlPath":"/maintenance","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"IdeaReplyPage","type":"IDEA_REPLY","urlPath":"/idea/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"UserSettingsPage","type":"USER","urlPath":"/mysettings/:userSettingsTab","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"GroupHubsPage","type":"GROUP_HUB","urlPath":"/groups","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"ForumPostPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"OccasionRsvpActionPage","type":"OCCASION","urlPath":"/event/:boardId/:messageSubject/:messageId/rsvp/:responseType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"VerifyUserEmailPage","type":"USER","urlPath":"/verifyemail/:userId/:verifyEmailToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"AllOccasionsPage","type":"OCCASION","urlPath":"/category/:categoryId/events/:boardId/all-events/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"EventBoardPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"TkbReplyPage","type":"TKB_REPLY","urlPath":"/kb/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"IdeaBoardPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"CommunityGuideLinesPage","type":"COMMUNITY","urlPath":"/communityguidelines","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"CaseCreatePage","type":"SALESFORCE_CASE_CREATION","urlPath":"/caseportal/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"TkbEditPage","type":"TKB","urlPath":"/kb/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"ForgotPasswordPage","type":"USER","urlPath":"/forgotpassword","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"IdeaEditPage","type":"IDEA","urlPath":"/idea/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"TagPage","type":"COMMUNITY","urlPath":"/tag/:tagName","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"BlogBoardPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"OccasionMessagePage","type":"OCCASION_TOPIC","urlPath":"/event/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"ManageContentPage","type":"COMMUNITY","urlPath":"/managecontent","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"ClosedMembershipNodeNonMembersPage","type":"GROUP_HUB","urlPath":"/closedgroup/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"CommunityPage","type":"COMMUNITY","urlPath":"/","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"ForumMessagePage","type":"FORUM_TOPIC","urlPath":"/discussions/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"IdeaPostPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"BlogMessagePage","type":"BLOG_ARTICLE","urlPath":"/blog/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"RegistrationPage","type":"USER","urlPath":"/register","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"EditGroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"ForumEditPage","type":"FORUM","urlPath":"/discussions/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"ResetPasswordPage","type":"USER","urlPath":"/resetpassword/:userId/:resetPasswordToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"TkbMessagePage","type":"TKB_ARTICLE","urlPath":"/kb/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"BlogEditPage","type":"BLOG","urlPath":"/blog/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"ManageUsersPage","type":"USER","urlPath":"/users/manage/:tab?/:manageUsersTab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"ForumReplyPage","type":"FORUM_REPLY","urlPath":"/discussions/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"PrivacyPolicyPage","type":"COMMUNITY","urlPath":"/privacypolicy","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"NotificationPage","type":"COMMUNITY","urlPath":"/notifications","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"UserPage","type":"USER","urlPath":"/users/:login/:userId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"OccasionReplyPage","type":"OCCASION_REPLY","urlPath":"/event/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"ManageMembersPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/manage/:tab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"SearchResultsPage","type":"COMMUNITY","urlPath":"/search","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"BlogReplyPage","type":"BLOG_REPLY","urlPath":"/blog/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"GroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"TermsOfServicePage","type":"COMMUNITY","urlPath":"/termsofservice","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"CategoryPage","type":"CATEGORY","urlPath":"/category/:categoryId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"ForumViewAllTopicsPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/all-topics/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"TkbPostPage","type":"TKB","urlPath":"/category/:categoryId/kbs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1739268628293,"localOverride":null,"page":{"id":"GroupHubPostPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"}],"localOverride":false},"CachedAsset:text:en_US-components/context/AppContext/AppContextProvider-0":{"__typename":"CachedAsset","id":"text:en_US-components/context/AppContext/AppContextProvider-0","value":{"noCommunity":"Cannot find community","noUser":"Cannot find current user","noNode":"Cannot find node with id {nodeId}","noMessage":"Cannot find message with id {messageId}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Loading/LoadingDot-0":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Loading/LoadingDot-0","value":{"title":"Loading..."},"localOverride":false},"User:user:-1":{"__typename":"User","id":"user:-1","uid":-1,"login":"Anonymous","email":"","avatar":null,"rank":null,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":"ANONYMOUS","registrationTime":null,"confirmEmailStatus":false,"registrationAccessLevel":"VIEW","ssoRegistrationFields":[]},"ssoId":null,"profileSettings":{"__typename":"ProfileSettings","dateDisplayStyle":{"__typename":"InheritableStringSettingWithPossibleValues","key":"layout.friendly_dates_enabled","value":"true","localValue":"true","possibleValues":["true","false"]},"dateDisplayFormat":{"__typename":"InheritableStringSetting","key":"layout.format_pattern_date","value":"MM-dd-yyyy","localValue":"MM-dd-yyyy"},"language":{"__typename":"InheritableStringSettingWithPossibleValues","key":"profile.language","value":"en-US","localValue":"en","possibleValues":["en-US"]}},"deleted":false},"Theme:customTheme1":{"__typename":"Theme","id":"customTheme1"},"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bi0xMS1qUHA3ZXA?image-coordinates=0%2C0%2C130%2C130\"}":{"__typename":"AssociatedImage","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/bi0xMS1qUHA3ZXA?image-coordinates=0%2C0%2C130%2C130","mimeType":"image/png"},"Category:category:HNSupport":{"__typename":"Category","id":"category:HNSupport","entityType":"CATEGORY","displayId":"HNSupport","nodeType":"category","depth":1,"title":"Hughesnet Support Community","shortTitle":"Hughesnet Support Community","parent":{"__ref":"Category:category:top"}},"Category:category:top":{"__typename":"Category","id":"category:top","displayId":"top","nodeType":"category","depth":0,"title":"Top","entityType":"CATEGORY","shortTitle":"Top"},"Forum:board:TechSupport":{"__typename":"Forum","id":"board:TechSupport","entityType":"FORUM","displayId":"TechSupport","nodeType":"board","depth":2,"conversationStyle":"FORUM","title":"Tech Support","description":"Tips and tricks to getting the most out of your Hughesnet internet and Hughesnet Voice services.","avatar":{"__ref":"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bi0xMS1qUHA3ZXA?image-coordinates=0%2C0%2C130%2C130\"}"},"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:HNSupport"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:ssqng67387"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:HNSupport"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"shortTitle":"Tech Support","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"threaded"},"eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/","tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":true,"tagType":"PRESET_ONLY"},"Rank:rank:20":{"__typename":"Rank","id":"rank:20","position":21,"name":"Sophomore","color":"00CC00","icon":null,"rankStyle":"TEXT"},"User:user:140962":{"__typename":"User","id":"user:140962","uid":140962,"login":"Procd727","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:20"},"email":"","messagesCount":11,"biography":null,"topicsCount":2,"kudosReceivedCount":0,"kudosGivenCount":1,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-05-28T22:48:56.802-04:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":1,"entityType":"USER","eventPath":"community:ssqng67387/user:140962"},"ForumTopicMessage:message:138870":{"__typename":"ForumTopicMessage","uid":138870,"subject":"Tired of my internet being down","id":"message:138870","revisionNum":1,"repliesCount":14,"author":{"__ref":"User:user:140962"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:138870"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:138870"},"body@stripHtml({\"truncateLength\":200})":" I am about fed up with this internet first four months was great! Then came the issues being down more than it was up they sent a new router worked great another month now same ole stuff I’m fixing t...","body@stringLength":"329","rawBody":"
I am about fed up with this internet first four months was great! Then came the issues being down more than it was up they sent a new router worked great another month now same ole stuff I’m fixing to pay my etf and get out I can no afford 100 bucks for a technician as well as 100 a month for the service that never works
I am about fed up with this internet first four months was great! Then came the issues being down more than it was up they sent a new router worked great another month now same ole stuff I’m fixing to pay my etf and get out I can no afford 100 bucks for a technician as well as 100 a month for the service that never works
"},"Conversation:conversation:138870":{"__typename":"Conversation","id":"conversation:138870","solved":true,"topic":{"__ref":"ForumTopicMessage:message:138870"},"lastPostingActivityTime":"2022-11-18T13:49:13.516-05:00","lastPostTime":"2022-11-18T13:49:13.516-05:00","unreadReplyCount":14,"isSubscribed":false},"ModerationData:moderation_data:138870":{"__typename":"ModerationData","id":"moderation_data:138870","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:138870_1":{"__typename":"Revision","id":"revision:138870_1","lastEditTime":"2022-11-12T18:23:42.625-05:00"},"ForumReplyMessage:message:138876":{"__typename":"ForumReplyMessage","id":"message:138876","conversation":{"__ref":"Conversation:conversation:138870"},"author":{"__ref":"User:user:140962"},"revisionNum":1,"uid":138876,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Tired of my internet being down","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:138876"},"parent":{"__ref":"ForumReplyMessage:message:138875"},"body":"
They haven’t fixed it yet 3rd day no internet I’ve unhooked all my equipment I’m done with HughesNet nobody knows how to fix it without sending a technician for 100 bucks screw that ! None of my stuff has moved so unless that satellite in space has moved I do not need a realignment
it’s crappy business practice to give someone really good service for their first couple months ! After that it’s like they flip a switch and it all goes to crap
","body@stringLength":"463","rawBody":"
They haven’t fixed it yet 3rd day no internet I’ve unhooked all my equipment I’m done with HughesNet nobody knows how to fix it without sending a technician for 100 bucks screw that ! None of my stuff has moved so unless that satellite in space has moved I do not need a realignment
it’s crappy business practice to give someone really good service for their first couple months ! After that it’s like they flip a switch and it all goes to crap
","kudosSumWeight":0,"repliesCount":5,"postTime":"2022-11-13T11:28:00.678-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:138876_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7424},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOToxfGludCwxMzg4ODAsMTM4ODgw","node":{"__ref":"ForumReplyMessage:message:138880"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOToxfGludCwxMzg4ODAsMTM4ODgy","node":{"__ref":"ForumReplyMessage:message:138882"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1739268627845":{"__typename":"CachedAsset","id":"theme:customTheme1-1739268627845","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 0.91, 0.51, 1)","__typename":"AnimationThemeSettings"},"avatar":{"borderRadius":"50%","collections":["default"],"__typename":"AvatarThemeSettings"},"basics":{"browserIcon":{"imageAssetName":"rebrand-favicon-1721032736485.png","imageLastModified":"1721032741408","__typename":"ThemeAsset"},"customerLogo":{"imageAssetName":"HughesnetLogo-1721027846492.png","imageLastModified":"1721027849927","__typename":"ThemeAsset"},"maximumWidthOfPageContent":"1200px","oneColumnNarrowWidth":"800px","gridGutterWidthMd":"30px","gridGutterWidthXs":"10px","pageWidthStyle":"WIDTH_OF_BROWSER","__typename":"BasicsThemeSettings"},"buttons":{"borderRadiusSm":"100vw","borderRadius":"100vw","borderRadiusLg":"100vw","paddingY":"5px","paddingYLg":"7px","paddingYHero":"var(--lia-bs-btn-padding-y-lg)","paddingX":"22px","paddingXLg":"24px","paddingXHero":"56px","fontStyle":"NORMAL","fontWeight":"400","textTransform":"NONE","disabledOpacity":0.5,"primaryTextColor":"var(--lia-bs-white)","primaryTextHoverColor":"var(--lia-bs-white)","primaryTextActiveColor":"var(--lia-bs-white)","primaryBgColor":"var(--lia-bs-primary)","primaryBgHoverColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) * 0.85))","primaryBgActiveColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) * 0.7))","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","primaryBorderActive":"1px solid transparent","primaryBorderFocus":"1px solid var(--lia-bs-white)","primaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","secondaryTextColor":"var(--lia-bs-gray-900)","secondaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","secondaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","secondaryBgColor":"var(--lia-bs-gray-200)","secondaryBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","secondaryBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","secondaryBorder":"1px solid transparent","secondaryBorderHover":"1px solid transparent","secondaryBorderActive":"1px solid transparent","secondaryBorderFocus":"1px solid transparent","secondaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","tertiaryTextColor":"var(--lia-bs-gray-900)","tertiaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","tertiaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","tertiaryBgColor":"transparent","tertiaryBgHoverColor":"transparent","tertiaryBgActiveColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.04)","tertiaryBorder":"1px solid transparent","tertiaryBorderHover":"1px solid hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","tertiaryBorderActive":"1px solid transparent","tertiaryBorderFocus":"1px solid transparent","tertiaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","destructiveTextColor":"var(--lia-bs-danger)","destructiveTextHoverColor":"hsl(var(--lia-bs-danger-h), var(--lia-bs-danger-s), calc(var(--lia-bs-danger-l) * 0.95))","destructiveTextActiveColor":"hsl(var(--lia-bs-danger-h), var(--lia-bs-danger-s), calc(var(--lia-bs-danger-l) * 0.9))","destructiveBgColor":"var(--lia-bs-gray-200)","destructiveBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","destructiveBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","destructiveBorder":"1px solid transparent","destructiveBorderHover":"1px solid transparent","destructiveBorderActive":"1px solid transparent","destructiveBorderFocus":"1px solid transparent","destructiveBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","__typename":"ButtonsThemeSettings"},"border":{"color":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","mainContent":"DARK","sideContent":"DARK","radiusSm":"3px","radius":"5px","radiusLg":"9px","radius50":"100vw","__typename":"BorderThemeSettings"},"boxShadow":{"xs":"0 0 0 1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.08), 0 3px 0 -1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.16)","sm":"0 2px 4px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.12)","md":"0 5px 15px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.3)","lg":"0 10px 30px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.3)","__typename":"BoxShadowThemeSettings"},"cards":{"bgColor":"var(--lia-panel-bg-color)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":"var(--lia-box-shadow-xs)","__typename":"CardsThemeSettings"},"chip":{"maxWidth":"300px","height":"30px","__typename":"ChipThemeSettings"},"coreTypes":{"defaultMessageLinkColor":"#005DAC","defaultMessageLinkDecoration":"none","defaultMessageLinkFontStyle":"NORMAL","defaultMessageLinkFontWeight":"400","defaultMessageFontStyle":"NORMAL","defaultMessageFontWeight":"400","forumColor":"#4099E2","forumFontFamily":"var(--lia-bs-font-family-base)","forumFontWeight":"var(--lia-default-message-font-weight)","forumLineHeight":"var(--lia-bs-line-height-base)","forumFontStyle":"var(--lia-default-message-font-style)","forumMessageLinkColor":"var(--lia-default-message-link-color)","forumMessageLinkDecoration":"var(--lia-default-message-link-decoration)","forumMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","forumMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","forumSolvedColor":"#148563","blogColor":"#1CBAA0","blogFontFamily":"var(--lia-bs-font-family-base)","blogFontWeight":"var(--lia-default-message-font-weight)","blogLineHeight":"1.75","blogFontStyle":"var(--lia-default-message-font-style)","blogMessageLinkColor":"var(--lia-default-message-link-color)","blogMessageLinkDecoration":"var(--lia-default-message-link-decoration)","blogMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","blogMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","tkbColor":"#4C6B90","tkbFontFamily":"var(--lia-bs-font-family-base)","tkbFontWeight":"var(--lia-default-message-font-weight)","tkbLineHeight":"1.75","tkbFontStyle":"var(--lia-default-message-font-style)","tkbMessageLinkColor":"var(--lia-default-message-link-color)","tkbMessageLinkDecoration":"var(--lia-default-message-link-decoration)","tkbMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","tkbMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaColor":"#4099E2","qandaFontFamily":"var(--lia-bs-font-family-base)","qandaFontWeight":"var(--lia-default-message-font-weight)","qandaLineHeight":"var(--lia-bs-line-height-base)","qandaFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkColor":"var(--lia-default-message-link-color)","qandaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","qandaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaSolvedColor":"#3FA023","ideaColor":"#FF8000","ideaFontFamily":"var(--lia-bs-font-family-base)","ideaFontWeight":"var(--lia-default-message-font-weight)","ideaLineHeight":"var(--lia-bs-line-height-base)","ideaFontStyle":"var(--lia-default-message-font-style)","ideaMessageLinkColor":"var(--lia-default-message-link-color)","ideaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","ideaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","ideaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","contestColor":"#FCC845","contestFontFamily":"var(--lia-bs-font-family-base)","contestFontWeight":"var(--lia-default-message-font-weight)","contestLineHeight":"var(--lia-bs-line-height-base)","contestFontStyle":"var(--lia-default-message-link-font-style)","contestMessageLinkColor":"var(--lia-default-message-link-color)","contestMessageLinkDecoration":"var(--lia-default-message-link-decoration)","contestMessageLinkFontStyle":"ITALIC","contestMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","occasionColor":"#D13A1F","occasionFontFamily":"var(--lia-bs-font-family-base)","occasionFontWeight":"var(--lia-default-message-font-weight)","occasionLineHeight":"var(--lia-bs-line-height-base)","occasionFontStyle":"var(--lia-default-message-font-style)","occasionMessageLinkColor":"var(--lia-default-message-link-color)","occasionMessageLinkDecoration":"var(--lia-default-message-link-decoration)","occasionMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","occasionMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","grouphubColor":"#333333","categoryColor":"#949494","communityColor":"#FFFFFF","productColor":"#949494","__typename":"CoreTypesThemeSettings"},"colors":{"black":"#000000","white":"#FFFFFF","gray100":"#F7F7F7","gray200":"#F7F7F7","gray300":"#E8E8E8","gray400":"#D9D9D9","gray500":"#CCCCCC","gray600":"#949494","gray700":"#707070","gray800":"#545454","gray900":"#333333","dark":"#545454","light":"#F7F7F7","primary":"#005DAC","secondary":"#333333","bodyText":"#000000","bodyBg":"#F7F7F8","info":"#409AE2","success":"#41C5AE","warning":"#FCB116","danger":"#DE3700","alertSystem":"#FF6600","textMuted":"#707070","highlight":"#FFFCAD","outline":"var(--lia-bs-primary)","custom":["#00223A","#0096FA","#0E4275","#005DAC","#1C475A","#00223A","#0E4275","#FF0000","#0099AA","#582596","#660099","#0000FF","#0066FF","#006600","#009900","#00CC00","#33CC00"],"__typename":"ColorsThemeSettings"},"divider":{"size":"3px","marginLeft":"4px","marginRight":"4px","borderRadius":"50%","bgColor":"var(--lia-bs-gray-600)","bgColorActive":"var(--lia-bs-gray-600)","__typename":"DividerThemeSettings"},"dropdown":{"fontSize":"var(--lia-bs-font-size-sm)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius-sm)","dividerBg":"var(--lia-bs-gray-300)","itemPaddingY":"5px","itemPaddingX":"20px","headerColor":"var(--lia-bs-gray-700)","__typename":"DropdownThemeSettings"},"email":null,"emoji":{"skinToneDefault":"#ffcd43","skinToneLight":"#fae3c5","skinToneMediumLight":"#e2cfa5","skinToneMedium":"#daa478","skinToneMediumDark":"#a78058","skinToneDark":"#5e4d43","__typename":"EmojiThemeSettings"},"heading":{"color":"var(--lia-bs-body-color)","fontFamily":"Montserrat","fontStyle":"NORMAL","fontWeight":"700","h1FontSize":"34px","h2FontSize":"28px","h3FontSize":"18px","h4FontSize":"18px","h5FontSize":"18px","h6FontSize":"18px","lineHeight":"1.3","subHeaderFontSize":"11px","subHeaderFontWeight":"500","h1LetterSpacing":"normal","h2LetterSpacing":"normal","h3LetterSpacing":"normal","h4LetterSpacing":"normal","h5LetterSpacing":"normal","h6LetterSpacing":"normal","subHeaderLetterSpacing":"2px","h1FontWeight":"var(--lia-bs-headings-font-weight)","h2FontWeight":"var(--lia-bs-headings-font-weight)","h3FontWeight":"var(--lia-bs-headings-font-weight)","h4FontWeight":"var(--lia-bs-headings-font-weight)","h5FontWeight":"var(--lia-bs-headings-font-weight)","h6FontWeight":"var(--lia-bs-headings-font-weight)","__typename":"HeadingThemeSettings"},"icons":{"size10":null,"size12":"12px","size14":"14px","size16":"16px","size20":"20px","size24":"24px","size30":"30px","size40":"40px","size50":"50px","size60":"60px","size80":"80px","size120":"120px","size160":"160px","__typename":"IconsThemeSettings"},"imagePreview":{"bgColor":"var(--lia-bs-gray-900)","titleColor":"var(--lia-bs-white)","controlColor":"var(--lia-bs-white)","controlBgColor":"var(--lia-bs-gray-800)","__typename":"ImagePreviewThemeSettings"},"input":{"borderColor":"var(--lia-bs-gray-600)","disabledColor":"var(--lia-bs-gray-600)","focusBorderColor":"var(--lia-bs-primary)","labelMarginBottom":"10px","btnFontSize":"var(--lia-bs-font-size-sm)","focusBoxShadow":"0 0 0 3px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","checkLabelMarginBottom":"2px","checkboxBorderRadius":"3px","borderRadiusSm":"100vw","borderRadius":"100vw","borderRadiusLg":"100vw","formTextMarginTop":"4px","textAreaBorderRadius":"20px","activeFillColor":"var(--lia-bs-primary)","__typename":"InputThemeSettings"},"loading":{"dotDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.2)","dotLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.5)","barDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.06)","barLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.4)","__typename":"LoadingThemeSettings"},"link":{"color":"var(--lia-bs-primary)","hoverColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) - 10%))","decoration":"none","hoverDecoration":"underline","__typename":"LinkThemeSettings"},"listGroup":{"itemPaddingY":"15px","itemPaddingX":"15px","borderColor":"var(--lia-bs-gray-300)","__typename":"ListGroupThemeSettings"},"modal":{"contentTextColor":"var(--lia-bs-body-color)","contentBg":"var(--lia-bs-white)","backgroundBg":"var(--lia-bs-black)","smSize":"440px","mdSize":"760px","lgSize":"1080px","backdropOpacity":0.3,"contentBoxShadowXs":"var(--lia-bs-box-shadow-sm)","contentBoxShadow":"var(--lia-bs-box-shadow)","headerFontWeight":"700","__typename":"ModalThemeSettings"},"navbar":{"position":"FIXED","background":{"attachment":null,"clip":null,"color":"var(--lia-bs-white)","imageAssetName":"","imageLastModified":"0","origin":null,"position":"CENTER_CENTER","repeat":"NO_REPEAT","size":"COVER","__typename":"BackgroundProps"},"backgroundOpacity":0.8,"paddingTop":"15px","paddingBottom":"15px","borderBottom":"1px solid var(--lia-bs-border-color)","boxShadow":"var(--lia-bs-box-shadow-sm)","brandMarginRight":"30px","brandMarginRightSm":"10px","brandLogoHeight":"30px","linkGap":"10px","linkJustifyContent":"flex-start","linkPaddingY":"5px","linkPaddingX":"10px","linkDropdownPaddingY":"9px","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkColor":"var(--lia-bs-body-color)","linkHoverColor":"var(--lia-bs-primary)","linkFontSize":"var(--lia-bs-font-size-sm)","linkFontStyle":"NORMAL","linkFontWeight":"400","linkTextTransform":"NONE","linkLetterSpacing":"normal","linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkBgColor":"transparent","linkBgHoverColor":"transparent","linkBorder":"none","linkBorderHover":"none","linkBoxShadow":"none","linkBoxShadowHover":"none","linkTextBorderBottom":"none","linkTextBorderBottomHover":"none","dropdownPaddingTop":"10px","dropdownPaddingBottom":"15px","dropdownPaddingX":"10px","dropdownMenuOffset":"2px","dropdownDividerMarginTop":"10px","dropdownDividerMarginBottom":"10px","dropdownBorderColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.1)","controllerIconColor":"var(--lia-bs-body-color)","controllerIconHoverColor":"var(--lia-bs-body-color)","controllerTextColor":"var(--lia-nav-controller-icon-color)","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","controllerHighlightColor":"hsla(30, 100%, 50%)","controllerHighlightTextColor":"var(--lia-yiq-light)","controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerColor":"var(--lia-nav-controller-icon-color)","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","hamburgerBgColor":"transparent","hamburgerBgHoverColor":"transparent","hamburgerBorder":"none","hamburgerBorderHover":"none","collapseMenuMarginLeft":"20px","collapseMenuDividerBg":"var(--lia-nav-link-color)","collapseMenuDividerOpacity":0.16,"__typename":"NavbarThemeSettings"},"pager":{"textColor":"var(--lia-bs-link-color)","textFontWeight":"var(--lia-font-weight-md)","textFontSize":"var(--lia-bs-font-size-sm)","__typename":"PagerThemeSettings"},"panel":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-bs-border-radius)","borderColor":"var(--lia-bs-border-color)","boxShadow":"none","__typename":"PanelThemeSettings"},"popover":{"arrowHeight":"8px","arrowWidth":"16px","maxWidth":"300px","minWidth":"100px","headerBg":"var(--lia-bs-white)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius)","boxShadow":"0 0.5rem 1rem hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.15)","__typename":"PopoverThemeSettings"},"prism":{"color":"#000000","bgColor":"#f5f2f0","fontFamily":"var(--font-family-monospace)","fontSize":"var(--lia-bs-font-size-base)","fontWeightBold":"var(--lia-bs-font-weight-bold)","fontStyleItalic":"italic","tabSize":2,"highlightColor":"#b3d4fc","commentColor":"#62707e","punctuationColor":"#6f6f6f","namespaceOpacity":"0.7","propColor":"#990055","selectorColor":"#517a00","operatorColor":"#906736","operatorBgColor":"hsla(0, 0%, 100%, 0.5)","keywordColor":"#0076a9","functionColor":"#d3284b","variableColor":"#c14700","__typename":"PrismThemeSettings"},"rte":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":" var(--lia-panel-box-shadow)","customColor1":"#bfedd2","customColor2":"#fbeeb8","customColor3":"#f8cac6","customColor4":"#eccafa","customColor5":"#c2e0f4","customColor6":"#2dc26b","customColor7":"#f1c40f","customColor8":"#e03e2d","customColor9":"#b96ad9","customColor10":"#3598db","customColor11":"#169179","customColor12":"#e67e23","customColor13":"#ba372a","customColor14":"#843fa1","customColor15":"#236fa1","customColor16":"#ecf0f1","customColor17":"#ced4d9","customColor18":"#95a5a6","customColor19":"#7e8c8d","customColor20":"#34495e","customColor21":"#000000","customColor22":"#ffffff","defaultMessageHeaderMarginTop":"15px","defaultMessageHeaderMarginBottom":"15px","defaultMessageItemMarginTop":"0","defaultMessageItemMarginBottom":"16px","diffAddedColor":"hsla(170, 53%, 51%, 0.4)","diffChangedColor":"hsla(43, 97%, 63%, 0.4)","diffNoneColor":"hsla(0, 0%, 80%, 0.4)","diffRemovedColor":"hsla(9, 74%, 47%, 0.4)","specialMessageHeaderMarginTop":"15px","specialMessageHeaderMarginBottom":"15px","specialMessageItemMarginTop":"0","specialMessageItemMarginBottom":"16px","__typename":"RteThemeSettings"},"tags":{"bgColor":"var(--lia-bs-gray-200)","bgHoverColor":"var(--lia-bs-gray-400)","borderRadius":"var(--lia-bs-border-radius-sm)","color":"var(--lia-bs-body-color)","hoverColor":"var(--lia-bs-body-color)","fontWeight":"var(--lia-font-weight-md)","fontSize":"var(--lia-font-size-xxs)","textTransform":"UPPERCASE","letterSpacing":"0.5px","__typename":"TagsThemeSettings"},"toasts":{"borderRadius":"var(--lia-bs-border-radius)","paddingX":"12px","__typename":"ToastsThemeSettings"},"typography":{"fontFamilyBase":"Source Sans Pro","fontStyleBase":"NORMAL","fontWeightBase":"400","fontWeightLight":"300","fontWeightNormal":"400","fontWeightMd":"500","fontWeightBold":"700","letterSpacingSm":"normal","letterSpacingXs":"normal","lineHeightBase":"1.5","fontSizeBase":"16px","fontSizeXxs":"11px","fontSizeXs":"14px","fontSizeSm":"15px","fontSizeLg":"20px","fontSizeXl":"24px","smallFontSize":"14px","customFonts":[{"source":"SERVER","name":"Axiforma-Regular","styles":[{"style":"NORMAL","weight":"400","__typename":"FontStyleData"}],"assetNames":["Axiforma-Regular-normal-400.woff2"],"__typename":"CustomFont"},{"source":"SERVER","name":"Source Sans Pro","styles":[{"style":"NORMAL","weight":"400","__typename":"FontStyleData"}],"assetNames":["SourceSansPro-normal-400.woff2"],"__typename":"CustomFont"}],"__typename":"TypographyThemeSettings"},"unstyledListItem":{"marginBottomSm":"5px","marginBottomMd":"10px","marginBottomLg":"15px","marginBottomXl":"20px","marginBottomXxl":"25px","__typename":"UnstyledListItemThemeSettings"},"yiq":{"light":"#ffffff","dark":"#000000","__typename":"YiqThemeSettings"},"colorLightness":{"primaryDark":0.36,"primaryLight":0.74,"primaryLighter":0.89,"primaryLightest":0.95,"infoDark":0.39,"infoLight":0.72,"infoLighter":0.85,"infoLightest":0.93,"successDark":0.24,"successLight":0.62,"successLighter":0.8,"successLightest":0.91,"warningDark":0.39,"warningLight":0.68,"warningLighter":0.84,"warningLightest":0.93,"dangerDark":0.41,"dangerLight":0.72,"dangerLighter":0.89,"dangerLightest":0.95,"__typename":"ColorLightnessThemeSettings"},"localOverride":false,"__typename":"Theme"},"localOverride":false},"CachedAsset:text:en_US-components/common/EmailVerification-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/common/EmailVerification-1728282321000","value":{"email.verification.title":"Email Verification Required","email.verification.message.update.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. To change your email, visit My Settings.","email.verification.message.resend.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. Resend email."},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Loading/LoadingDot-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Loading/LoadingDot-1728282321000","value":{"title":"Loading..."},"localOverride":false},"CachedAsset:quilt:hughes.prod:pages/forums/ForumMessagePage:board:TechSupport-1739268624094":{"__typename":"CachedAsset","id":"quilt:hughes.prod:pages/forums/ForumMessagePage:board:TechSupport-1739268624094","value":{"id":"ForumMessagePage","container":{"id":"Common","headerProps":{"backgroundImageProps":null,"backgroundColor":null,"addComponents":null,"removeComponents":["community.widget.bannerWidget"],"componentOrder":null,"__typename":"QuiltContainerSectionProps"},"headerComponentProps":{"community.widget.breadcrumbWidget":{"disableLastCrumbForDesktop":false}},"footerProps":null,"footerComponentProps":null,"items":[{"id":"message-list","layout":"MAIN_SIDE","bgColor":null,"showTitle":null,"showDescription":null,"textPosition":null,"textColor":null,"sectionEditLevel":null,"bgImage":null,"disableSpacing":null,"edgeToEdgeDisplay":null,"fullHeight":null,"showBorder":null,"__typename":"MainSideQuiltSection","columnMap":{"main":[{"id":"messages.widget.topicWithThreadedReplyListWidget","className":"lia-topic-with-replies","props":{"editLevel":"CONFIGURE"},"__typename":"QuiltComponent"}],"side":[{"id":"messages.widget.relatedContentWidget","className":null,"props":null,"__typename":"QuiltComponent"},{"id":"messages.widget.messageListForNodeByRecentActivityWidget","className":null,"props":{"hideIfEmpty":true,"useTitle":true,"showTabs":false,"pageSize":5,"pagerVariant":{"type":"loadMore"},"style":"compact","viewVariant":{"type":"inline","props":{"useRepliesCount":false,"useMedia":false,"useAuthorRank":false,"useNode":false,"boardIconSize":"24","truncateBodyLength":-1,"useNodeLink":true,"usePreviewMedia":false,"timeStampType":"conversation.lastPostingActivityTime","avatarSize":"40","useTextBody":true,"useSolvedBadge":true,"subjectAs":"h6","renderPostTimeBeforeAuthor":true,"useAvatar":true,"useTimeToRead":false,"useSpoilerFreeBody":true,"useKudosCount":false,"useViewCount":false,"useBody":false,"useTags":false,"clampSubjectLines":1,"useBoardIcon":false,"useMessageTimeLink":true,"clampBodyLines":3,"useAuthorLogin":true,"useUnreadCount":false,"useNodeHoverCard":true,"useSearchSnippet":false}},"panelType":"divider","sorts":{"conversationLastPostingActivityTime":{"direction":"DESC"}}},"__typename":"QuiltComponent"},{"id":"custom.widget.MixPanelTracker","className":null,"props":{"widgetVisibility":"signedInOrAnonymous","useTitle":true,"useBackground":false,"title":"","lazyLoad":false},"__typename":"QuiltComponent"}],"__typename":"MainSideSectionColumns"}}],"__typename":"QuiltContainer"},"__typename":"Quilt","localOverride":false},"localOverride":false},"CachedAsset:text:en_US-pages/forums/ForumMessagePage-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-pages/forums/ForumMessagePage-1728282321000","value":{"title":"{contextMessageSubject} | {communityTitle}","errorMissing":"This message cannot be found","name":"Forum Message Page","section.message-list.title":"Forum Discussion","archivedMessageTitle":"This Content Has Been Archived"},"localOverride":false},"CachedAsset:quiltWrapper:hughes.prod:Common:1739268558038":{"__typename":"CachedAsset","id":"quiltWrapper:hughes.prod:Common:1739268558038","value":{"id":"Common","header":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"transparent","items":[{"id":"community.widget.navbarWidget","props":{"showUserName":false,"showRegisterLink":true,"useIconLanguagePicker":true,"useLabelLanguagePicker":true,"links":{"sideLinks":[],"mainLinks":[]},"className":"QuiltComponent_lia-component-edit-mode__0nCcm","style":{"boxShadow":"var(--lia-bs-box-shadow-sm)","linkFontWeight":"400","controllerHighlightColor":"hsla(30, 100%, 50%)","dropdownDividerMarginBottom":"10px","hamburgerBorderHover":"none","linkFontSize":"15px","linkBoxShadowHover":"none","backgroundOpacity":0.8,"controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerBgColor":"transparent","linkTextBorderBottom":"none","hamburgerColor":"var(--lia-nav-controller-icon-color)","brandLogoHeight":"46px","linkLetterSpacing":"normal","linkBgHoverColor":"transparent","collapseMenuDividerOpacity":0.16,"paddingBottom":"10px","dropdownPaddingBottom":"15px","dropdownMenuOffset":"2px","hamburgerBgHoverColor":"transparent","borderBottom":"1px solid var(--lia-bs-border-color)","hamburgerBorder":"none","dropdownPaddingX":"10px","brandMarginRightSm":"10px","linkBoxShadow":"none","linkJustifyContent":"center","linkColor":"var(--lia-bs-primary)","collapseMenuDividerBg":"var(--lia-nav-link-color)","dropdownPaddingTop":"10px","controllerTextColor":"var(--lia-nav-controller-icon-color)","controllerHighlightTextColor":"var(--lia-yiq-dark)","background":{"imageAssetName":"","color":"var(--lia-bs-white)","size":"COVER","repeat":"NO_REPEAT","position":"CENTER_CENTER","imageLastModified":""},"linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkHoverColor":"var(--lia-bs-primary)","position":"FIXED","linkBorder":"none","linkTextBorderBottomHover":"0","brandMarginRight":"30px","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","linkBorderHover":"none","collapseMenuMarginLeft":"20px","linkFontStyle":"NORMAL","linkPaddingX":"10px","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","paddingTop":"10px","linkPaddingY":"5px","linkTextTransform":"NONE","dropdownBorderColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.1)","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkBgColor":"transparent","linkDropdownPaddingY":"9px","controllerIconColor":"var(--lia-bs-body-color)","dropdownDividerMarginTop":"10px","linkGap":"10px","controllerIconHoverColor":"var(--lia-bs-body-color)"},"showSearchIcon":true,"languagePickerStyle":"iconAndLabel"},"__typename":"QuiltComponent"},{"id":"community.widget.breadcrumbWidget","props":{"backgroundColor":"var(--lia-bs-body-bg)","linkHighlightColor":"var(--lia-bs-primary)","visualEffects":{"showBottomBorder":true},"linkTextColor":"var(--lia-bs-body-color)"},"__typename":"QuiltComponent"},{"id":"community.widget.bannerWidget","props":{"backgroundColor":"var(--lia-bs-primary)","visualEffects":{"showBottomBorder":true},"backgroundOpacity":100,"backgroundImageProps":{"backgroundSize":"COVER","backgroundPosition":"CENTER_CENTER","backgroundRepeat":"NO_REPEAT"},"fontColor":"var(--lia-bs-body-bg)"},"__typename":"QuiltComponent"},{"id":"custom.widget.GoogleTagTracker","props":{"widgetVisibility":"signedInOrAnonymous","useTitle":true,"cProp_gtag":"G-JZZW630G5D","useBackground":false,"title":"","lazyLoad":false,"widgetChooser":"custom.widget.GoogleTagTracker"},"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"footer":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"#00223A","items":[{"id":"custom.widget.custom_Footer","props":{"widgetVisibility":"signedInOrAnonymous","useTitle":true,"useBackground":false,"title":"","lazyLoad":false},"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"__typename":"QuiltWrapper","localOverride":false},"localOverride":false},"CachedAsset:text:en_US-components/common/ActionFeedback-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/common/ActionFeedback-1728282321000","value":{"joinedGroupHub.title":"Welcome","joinedGroupHub.message":"You are now a member of this group and are subscribed to updates.","groupHubInviteNotFound.title":"Invitation Not Found","groupHubInviteNotFound.message":"Sorry, we could not find your invitation to the group. The owner may have canceled the invite.","groupHubNotFound.title":"Group Not Found","groupHubNotFound.message":"The grouphub you tried to join does not exist. It may have been deleted.","existingGroupHubMember.title":"Already Joined","existingGroupHubMember.message":"You are already a member of this group.","accountLocked.title":"Account Locked","accountLocked.message":"Your account has been locked due to multiple failed attempts. Try again in {lockoutTime} minutes.","editedGroupHub.title":"Changes Saved","editedGroupHub.message":"Your group has been updated.","leftGroupHub.title":"Goodbye","leftGroupHub.message":"You are no longer a member of this group and will not receive future updates.","deletedGroupHub.title":"Deleted","deletedGroupHub.message":"The group has been deleted.","groupHubCreated.title":"Group Created","groupHubCreated.message":"{groupHubName} is ready to use","accountClosed.title":"Account Closed","accountClosed.message":"The account has been closed and you will now be redirected to the homepage","resetTokenExpired.title":"Reset Password Link has Expired","resetTokenExpired.message":"Try resetting your password again","invalidUrl.title":"Invalid URL","invalidUrl.message":"The URL you're using is not recognized. Verify your URL and try again.","accountClosedForUser.title":"Account Closed","accountClosedForUser.message":"{userName}'s account is closed","inviteTokenInvalid.title":"Invitation Invalid","inviteTokenInvalid.message":"Your invitation to the community has been canceled or expired.","inviteTokenError.title":"Invitation Verification Failed","inviteTokenError.message":"The url you are utilizing is not recognized. Verify your URL and try again","pageNotFound.title":"Access Denied","pageNotFound.message":"You do not have access to this area of the community or it doesn't exist","eventAttending.title":"Responded as Attending","eventAttending.message":"You'll be notified when there's new activity and reminded as the event approaches","eventInterested.title":"Responded as Interested","eventInterested.message":"You'll be notified when there's new activity and reminded as the event approaches","eventNotFound.title":"Event Not Found","eventNotFound.message":"The event you tried to respond to does not exist.","redirectToRelatedPage.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.message":"The content you are trying to access is archived","redirectToRelatedPage.message":"The content you are trying to access is archived","relatedUrl.archivalLink.flyoutMessage":"The content you are trying to access is archived View Archived Content"},"localOverride":false},"CachedAsset:component:custom.widget.GoogleTagTracker-en-1739268643399":{"__typename":"CachedAsset","id":"component:custom.widget.GoogleTagTracker-en-1739268643399","value":{"component":{"id":"custom.widget.GoogleTagTracker","template":{"id":"GoogleTagTracker","markupLanguage":"HANDLEBARS","style":null,"texts":null,"defaults":{"config":{"applicablePages":[],"description":"Executes Google Tag tracking scripts","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[{"id":"prop_gtag","dataType":"STRING","list":false,"defaultValue":"","label":"Google Tag Manager Id","description":null,"possibleValues":null,"control":"INPUT","__typename":"PropDefinition"}],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.GoogleTagTracker","form":{"fields":[{"id":"widgetChooser","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"title","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"useTitle","validation":null,"noValidation":null,"dataType":"BOOLEAN","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"useBackground","validation":null,"noValidation":null,"dataType":"BOOLEAN","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"widgetVisibility","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"moreOptions","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"cProp_gtag","validation":null,"noValidation":null,"dataType":"STRING","list":false,"control":"INPUT","defaultValue":"","label":"Google Tag Manager Id","description":null,"possibleValues":null,"__typename":"FormField"}],"layout":{"rows":[{"id":"widgetChooserGroup","type":"fieldset","as":null,"items":[{"id":"widgetChooser","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"titleGroup","type":"fieldset","as":null,"items":[{"id":"title","className":null,"__typename":"FormFieldRef"},{"id":"useTitle","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"useBackground","type":"fieldset","as":null,"items":[{"id":"useBackground","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"widgetVisibility","type":"fieldset","as":null,"items":[{"id":"widgetVisibility","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"moreOptionsGroup","type":"fieldset","as":null,"items":[{"id":"moreOptions","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"componentPropsGroup","type":"fieldset","as":null,"items":[{"id":"cProp_gtag","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"}],"actionButtons":null,"className":"custom_widget_GoogleTagTracker_form","formGroupFieldSeparator":"divider","__typename":"FormLayout"},"__typename":"Form"},"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"Executes Google Tag tracking scripts","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[{"id":"prop_gtag","dataType":"STRING","list":false,"defaultValue":"","label":"Google Tag Manager Id","description":null,"possibleValues":null,"control":"INPUT","__typename":"PropDefinition"}],"__typename":"ComponentProperties"},"form":{"fields":[{"id":"widgetChooser","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"title","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"useTitle","validation":null,"noValidation":null,"dataType":"BOOLEAN","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"useBackground","validation":null,"noValidation":null,"dataType":"BOOLEAN","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"widgetVisibility","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"moreOptions","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"cProp_gtag","validation":null,"noValidation":null,"dataType":"STRING","list":false,"control":"INPUT","defaultValue":"","label":"Google Tag Manager Id","description":null,"possibleValues":null,"__typename":"FormField"}],"layout":{"rows":[{"id":"widgetChooserGroup","type":"fieldset","as":null,"items":[{"id":"widgetChooser","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"titleGroup","type":"fieldset","as":null,"items":[{"id":"title","className":null,"__typename":"FormFieldRef"},{"id":"useTitle","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"useBackground","type":"fieldset","as":null,"items":[{"id":"useBackground","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"widgetVisibility","type":"fieldset","as":null,"items":[{"id":"widgetVisibility","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"moreOptionsGroup","type":"fieldset","as":null,"items":[{"id":"moreOptions","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"componentPropsGroup","type":"fieldset","as":null,"items":[{"id":"cProp_gtag","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"}],"actionButtons":null,"className":"custom_widget_GoogleTagTracker_form","formGroupFieldSeparator":"divider","__typename":"FormLayout"},"__typename":"Form"},"__typename":"Component","localOverride":false},"globalCss":null,"form":{"fields":[{"id":"widgetChooser","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"title","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"useTitle","validation":null,"noValidation":null,"dataType":"BOOLEAN","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"useBackground","validation":null,"noValidation":null,"dataType":"BOOLEAN","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"widgetVisibility","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"moreOptions","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"cProp_gtag","validation":null,"noValidation":null,"dataType":"STRING","list":false,"control":"INPUT","defaultValue":"","label":"Google Tag Manager Id","description":null,"possibleValues":null,"__typename":"FormField"}],"layout":{"rows":[{"id":"widgetChooserGroup","type":"fieldset","as":null,"items":[{"id":"widgetChooser","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"titleGroup","type":"fieldset","as":null,"items":[{"id":"title","className":null,"__typename":"FormFieldRef"},{"id":"useTitle","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"useBackground","type":"fieldset","as":null,"items":[{"id":"useBackground","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"widgetVisibility","type":"fieldset","as":null,"items":[{"id":"widgetVisibility","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"moreOptionsGroup","type":"fieldset","as":null,"items":[{"id":"moreOptions","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"componentPropsGroup","type":"fieldset","as":null,"items":[{"id":"cProp_gtag","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"}],"actionButtons":null,"className":"custom_widget_GoogleTagTracker_form","formGroupFieldSeparator":"divider","__typename":"FormLayout"},"__typename":"Form"}},"localOverride":false},"CachedAsset:component:custom.widget.MixPanelTracker-en-1739268643399":{"__typename":"CachedAsset","id":"component:custom.widget.MixPanelTracker-en-1739268643399","value":{"component":{"id":"custom.widget.MixPanelTracker","template":{"id":"MixPanelTracker","markupLanguage":"HANDLEBARS","style":null,"texts":null,"defaults":{"config":{"applicablePages":[],"description":"Executes MixPanel tracking scripts","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.MixPanelTracker","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"Executes MixPanel tracking scripts","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":null,"form":null},"localOverride":false},"CachedAsset:component:custom.widget.custom_Footer-en-1739268643399":{"__typename":"CachedAsset","id":"component:custom.widget.custom_Footer-en-1739268643399","value":{"component":{"id":"custom.widget.custom_Footer","template":{"id":"custom_Footer","markupLanguage":"HTML","style":null,"texts":null,"defaults":{"config":{"applicablePages":[],"description":"footer links and copy write text","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.custom_Footer","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"TEXTHTML","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"footer links and copy write text","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":null,"form":null},"localOverride":false},"CachedAsset:text:en_US-components/community/Navbar-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1728282321000","value":{"community":"Community Home","inbox":"Inbox","manageContent":"Manage Content","tos":"Terms of Service","forgotPassword":"Forgot Password","themeEditor":"Theme Editor","edit":"Edit Navigation Bar","skipContent":"Skip to content","external-1":" My Email","external-10":"child 1","mucxz84639":"Home","about-community":"About the Community","external":"Test","external-9":"Bill History","external-8":"Bill Summary","external-7":"Pay Now","mucxz84639-1":"Billing","external-6":"Alerts","external-5":"Service Repair Order","external-4":"My Services & Plan","external-3":"Manage Username / Logins","external-2":"My Information"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarHamburgerDropdown-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarHamburgerDropdown-1728282321000","value":{"hamburgerLabel":"Side Menu"},"localOverride":false},"CachedAsset:text:en_US-components/community/BrandLogo-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/community/BrandLogo-1728282321000","value":{"logoAlt":"Khoros","themeLogoAlt":"Brand Logo"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarTextLinks-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarTextLinks-1728282321000","value":{"more":"More"},"localOverride":false},"CachedAsset:text:en_US-components/search/SpotlightSearchIcon-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/search/SpotlightSearchIcon-1728282321000","value":{"search":"Search"},"localOverride":false},"CachedAsset:text:en_US-components/authentication/AuthenticationLink-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/authentication/AuthenticationLink-1728282321000","value":{"title.login":"Sign In","title.registration":"Register","title.forgotPassword":"Forgot Password","title.multiAuthLogin":"Sign In"},"localOverride":false},"CachedAsset:text:en_US-components/community/Breadcrumb-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Breadcrumb-1728282321000","value":{"navLabel":"Breadcrumbs","dropdown":"Additional parent page navigation"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBanner-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBanner-1728282321000","value":{"messageMarkedAsSpam":"This post has been marked as spam","messageMarkedAsSpam@board:TKB":"This article has been marked as spam","messageMarkedAsSpam@board:BLOG":"This post has been marked as spam","messageMarkedAsSpam@board:FORUM":"This discussion has been marked as spam","messageMarkedAsSpam@board:OCCASION":"This event has been marked as spam","messageMarkedAsSpam@board:IDEA":"This idea has been marked as spam","manageSpam":"Manage Spam","messageMarkedAsAbuse":"This post has been marked as abuse","messageMarkedAsAbuse@board:TKB":"This article has been marked as abuse","messageMarkedAsAbuse@board:BLOG":"This post has been marked as abuse","messageMarkedAsAbuse@board:FORUM":"This discussion has been marked as abuse","messageMarkedAsAbuse@board:OCCASION":"This event has been marked as abuse","messageMarkedAsAbuse@board:IDEA":"This idea has been marked as abuse","preModCommentAuthorText":"This comment will be published as soon as it is approved","preModCommentModeratorText":"This comment is awaiting moderation","messageMarkedAsOther":"This post has been rejected due to other reasons","messageMarkedAsOther@board:TKB":"This article has been rejected due to other reasons","messageMarkedAsOther@board:BLOG":"This post has been rejected due to other reasons","messageMarkedAsOther@board:FORUM":"This discussion has been rejected due to other reasons","messageMarkedAsOther@board:OCCASION":"This event has been rejected due to other reasons","messageMarkedAsOther@board:IDEA":"This idea has been rejected due to other reasons","messageArchived":"This post was archived on {date}","relatedUrl":"View Related Content","relatedContentText":"Showing related content","archivedContentLink":"View Archived Content"},"localOverride":false},"CachedAsset:text:en_US-components/messages/RelatedContentWidget-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/RelatedContentWidget-1728282321000","value":{"title":"Related Content","emptyDescription":"No content to show"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageListForNodeByRecentActivityWidget-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageListForNodeByRecentActivityWidget-1728282321000","value":{"title@userScope:other":"Recent Content","title@userScope:self":"Contributions","title@board:FORUM@userScope:other":"Recent Discussions","title@board:BLOG@userScope:other":"Recent Blogs","emptyDescription":"No content to show","MessageListForNodeByRecentActivityWidgetEditor.nodeScope.label":"Scope","title@instance:1722231399124":"Latest Posts","title@instance:1722321652654":"Recent Content","title@instance:1721715590817":"Latest Posts","title@instance:1722251112371":"Latest Posts"},"localOverride":false},"Conversation:conversation:143557":{"__typename":"Conversation","id":"conversation:143557","topic":{"__typename":"ForumTopicMessage","uid":143557},"lastPostingActivityTime":"2025-02-07T21:50:06.202-05:00","solved":false},"ForumTopicMessage:message:143557":{"__typename":"ForumTopicMessage","subject":"Notifications page is blank...","conversation":{"__ref":"Conversation:conversation:143557"},"id":"message:143557","revisionNum":1,"uid":143557,"depth":0,"board":{"__ref":"Forum:board:TechSupport"},"author":{"__typename":"User","uid":29869,"login":"GabeU","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0yOTg2OS0zMzc1aTM2QzZDMjdBOUREQzBFNDg"}},"metrics":{"__typename":"MessageMetrics","views":501},"postTime":"2025-02-05T22:01:06.602-05:00","lastPublishTime":"2025-02-05T22:01:06.602-05:00","readOnly":false},"Conversation:conversation:143565":{"__typename":"Conversation","id":"conversation:143565","topic":{"__typename":"ForumTopicMessage","uid":143565},"lastPostingActivityTime":"2025-02-06T17:24:59.922-05:00","solved":false},"ForumTopicMessage:message:143565":{"__typename":"ForumTopicMessage","subject":"Boonus Zone data usage question.","conversation":{"__ref":"Conversation:conversation:143565"},"id":"message:143565","revisionNum":1,"uid":143565,"depth":0,"board":{"__ref":"Forum:board:TechSupport"},"author":{"__typename":"User","uid":48923,"login":"joadsghost","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-8.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":242},"postTime":"2025-02-06T13:53:33.776-05:00","lastPublishTime":"2025-02-06T13:53:33.776-05:00","readOnly":false},"Conversation:conversation:143545":{"__typename":"Conversation","id":"conversation:143545","topic":{"__typename":"ForumTopicMessage","uid":143545},"lastPostingActivityTime":"2025-02-06T16:52:13.485-05:00","solved":false},"ForumTopicMessage:message:143545":{"__typename":"ForumTopicMessage","subject":"Stopped receiving notifications again","conversation":{"__ref":"Conversation:conversation:143545"},"id":"message:143545","revisionNum":1,"uid":143545,"depth":0,"board":{"__ref":"Forum:board:TechSupport"},"author":{"__typename":"User","uid":21490,"login":"maratsade","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0yMTQ5MC04aTNCQUJDNDExNzNEOTlEOUE"}},"metrics":{"__typename":"MessageMetrics","views":218},"postTime":"2025-02-04T17:52:49.361-05:00","lastPublishTime":"2025-02-04T17:52:49.361-05:00","readOnly":false},"Conversation:conversation:143552":{"__typename":"Conversation","id":"conversation:143552","topic":{"__typename":"ForumTopicMessage","uid":143552},"lastPostingActivityTime":"2025-02-06T16:48:15.177-05:00","solved":false},"ForumTopicMessage:message:143552":{"__typename":"ForumTopicMessage","subject":"No Audio \nPeople can call but I cannot hear them talk. What’s the issue?","conversation":{"__ref":"Conversation:conversation:143552"},"id":"message:143552","revisionNum":1,"uid":143552,"depth":0,"board":{"__ref":"Forum:board:TechSupport"},"author":{"__typename":"User","uid":152087,"login":"Angiebu","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-8.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":477},"postTime":"2025-02-05T19:37:36.118-05:00","lastPublishTime":"2025-02-05T19:37:36.118-05:00","readOnly":false},"Conversation:conversation:143530":{"__typename":"Conversation","id":"conversation:143530","topic":{"__typename":"ForumTopicMessage","uid":143530},"lastPostingActivityTime":"2025-02-06T00:51:50.348-05:00","solved":false},"ForumTopicMessage:message:143530":{"__typename":"ForumTopicMessage","subject":"Horrid speed and connection issues","conversation":{"__ref":"Conversation:conversation:143530"},"id":"message:143530","revisionNum":1,"uid":143530,"depth":0,"board":{"__ref":"Forum:board:TechSupport"},"author":{"__typename":"User","uid":151963,"login":"AmandaB1234","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-10.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":470},"postTime":"2025-02-02T20:09:59.997-05:00","lastPublishTime":"2025-02-02T20:09:59.997-05:00","readOnly":false},"Rank:rank:21":{"__typename":"Rank","id":"rank:21","position":22,"name":"Freshman","color":"33CC00","icon":null,"rankStyle":"TEXT"},"User:user:141236":{"__typename":"User","id":"user:141236","uid":141236,"login":"cmy1021","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-06-18T13:06:14.385-04:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:21"},"messagesCount":5,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":1,"entityType":"USER","eventPath":"community:ssqng67387/user:141236"},"ForumTopicMessage:message:142740":{"__typename":"ForumTopicMessage","uid":142740,"subject":"Internet outage?","id":"message:142740","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:141236"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:142740"},"moderationData":{"__ref":"ModerationData:moderation_data:142740"},"postTime":"2024-08-19T16:20:51.917-04:00","lastPublishTime":"2024-08-19T16:20:51.917-04:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":2687},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:142740"},"Conversation:conversation:142740":{"__typename":"Conversation","id":"conversation:142740","solved":true,"topic":{"__ref":"ForumTopicMessage:message:142740"},"lastPostingActivityTime":"2024-08-19T16:29:32.357-04:00","lastPostTime":"2024-08-19T16:29:32.357-04:00"},"ModerationData:moderation_data:142740":{"__typename":"ModerationData","id":"moderation_data:142740","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:142740":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:142740","relatedMessage":{"__ref":"ForumTopicMessage:message:142740"}},"Rank:rank:22":{"__typename":"Rank","id":"rank:22","position":23,"name":"New Poster","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:149690":{"__typename":"User","id":"user:149690","uid":149690,"login":"billfuller3","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-07-17T17:04:13.546-04:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:22"},"messagesCount":3,"kudosGivenCount":1,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:ssqng67387/user:149690"},"ForumTopicMessage:message:142533":{"__typename":"ForumTopicMessage","uid":142533,"subject":"Internet Down Most of the Time","id":"message:142533","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:149690"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:142533"},"moderationData":{"__ref":"ModerationData:moderation_data:142533"},"postTime":"2024-07-17T17:24:46.250-04:00","lastPublishTime":"2024-07-17T17:24:46.250-04:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":4495},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:142533"},"Conversation:conversation:142533":{"__typename":"Conversation","id":"conversation:142533","solved":true,"topic":{"__ref":"ForumTopicMessage:message:142533"},"lastPostingActivityTime":"2024-07-18T17:03:32.520-04:00","lastPostTime":"2024-07-18T17:03:32.520-04:00"},"ModerationData:moderation_data:142533":{"__typename":"ModerationData","id":"moderation_data:142533","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:142533":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:142533","relatedMessage":{"__ref":"ForumTopicMessage:message:142533"}},"Rank:rank:18":{"__typename":"Rank","id":"rank:18","position":19,"name":"Senior","color":"006600","icon":null,"rankStyle":"TEXT"},"User:user:23011":{"__typename":"User","id":"user:23011","uid":23011,"login":"hooterville","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-07-12T03:00:00.000-04:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:18"},"messagesCount":93,"kudosGivenCount":16,"kudosReceivedCount":23,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":1,"entityType":"USER","eventPath":"community:ssqng67387/user:23011"},"ForumTopicMessage:message:134391":{"__typename":"ForumTopicMessage","uid":134391,"subject":"No internet","id":"message:134391","revisionNum":1,"repliesCount":18,"author":{"__ref":"User:user:23011"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:134391"},"moderationData":{"__ref":"ModerationData:moderation_data:134391"},"postTime":"2021-08-09T17:37:42.842-04:00","lastPublishTime":"2021-08-09T17:37:42.842-04:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":8854},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:134391"},"Conversation:conversation:134391":{"__typename":"Conversation","id":"conversation:134391","solved":true,"topic":{"__ref":"ForumTopicMessage:message:134391"},"lastPostingActivityTime":"2021-08-17T09:12:39.228-04:00","lastPostTime":"2021-08-17T09:12:39.228-04:00"},"ModerationData:moderation_data:134391":{"__typename":"ModerationData","id":"moderation_data:134391","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:134391":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:134391","relatedMessage":{"__ref":"ForumTopicMessage:message:134391"}},"User:user:125265":{"__typename":"User","id":"user:125265","uid":125265,"login":"Landon_Robinson","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-03-04T22:15:16.286-05:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:21"},"messagesCount":10,"kudosGivenCount":0,"kudosReceivedCount":1,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":1,"entityType":"USER","eventPath":"community:ssqng67387/user:125265"},"ForumTopicMessage:message:132329":{"__typename":"ForumTopicMessage","uid":132329,"subject":"Extremely slow Internet.","id":"message:132329","revisionNum":1,"repliesCount":20,"author":{"__ref":"User:user:125265"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:132329"},"moderationData":{"__ref":"ModerationData:moderation_data:132329"},"postTime":"2021-03-04T23:00:49.952-05:00","lastPublishTime":"2021-03-04T23:00:49.952-05:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":20681},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:132329"},"Conversation:conversation:132329":{"__typename":"Conversation","id":"conversation:132329","solved":true,"topic":{"__ref":"ForumTopicMessage:message:132329"},"lastPostingActivityTime":"2022-10-10T03:11:17.284-04:00","lastPostTime":"2022-10-10T03:11:17.284-04:00"},"ModerationData:moderation_data:132329":{"__typename":"ModerationData","id":"moderation_data:132329","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:132329":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:132329","relatedMessage":{"__ref":"ForumTopicMessage:message:132329"}},"ForumTopicMessage:message:134655":{"__typename":"ForumTopicMessage","uid":134655,"subject":"incomplete internet?","id":"message:134655","revisionNum":1,"repliesCount":15,"author":{"__ref":"User:user:23011"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:134655"},"moderationData":{"__ref":"ModerationData:moderation_data:134655"},"postTime":"2021-08-28T08:36:00.700-04:00","lastPublishTime":"2021-08-28T08:36:00.700-04:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":7583},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:134655"},"Conversation:conversation:134655":{"__typename":"Conversation","id":"conversation:134655","solved":true,"topic":{"__ref":"ForumTopicMessage:message:134655"},"lastPostingActivityTime":"2021-08-28T14:27:05.121-04:00","lastPostTime":"2021-08-28T14:27:05.121-04:00"},"ModerationData:moderation_data:134655":{"__typename":"ModerationData","id":"moderation_data:134655","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:134655":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:134655","relatedMessage":{"__ref":"ForumTopicMessage:message:134655"}},"CachedAsset:text:en_US-components/nodes/NodeLink-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeLink-1728282321000","value":{"place":"Place {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewStandard-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewStandard-1728282321000","value":{"anonymous":"Anonymous","author":"{messageAuthorLogin}","authorBy":"{messageAuthorLogin}","board":"{messageBoardTitle}","replyToUser":" to {parentAuthor}","showMoreReplies":"Show More","replyText":"Reply","repliesText":"Replies","markedAsSolved":"Marked as Solved","movedMessagePlaceholder.BLOG":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.TKB":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.FORUM":"{count, plural, =0 {This reply has been} other {These replies have been} }","movedMessagePlaceholder.IDEA":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.OCCASION":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholderUrlText":"moved.","messageStatus":"Status: ","statusChanged":"Status changed: {previousStatus} to {currentStatus}","statusAdded":"Status added: {status}","statusRemoved":"Status removed: {status}","labelExpand":"expand replies","labelCollapse":"collapse replies","unhelpfulReason.reason1":"Content is outdated","unhelpfulReason.reason2":"Article is missing information","unhelpfulReason.reason3":"Content is for a different Product","unhelpfulReason.reason4":"Doesn't match what I was searching for"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageDeepLink-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageDeepLink-1728282321000","value":{"viewFullDiscussion@board:FORUM":"View Full Discussion ({repliesCount} Replies)","viewFullDiscussion@board:BLOG":"View Full Discussion ({repliesCount} Comments)","viewFullDiscussion@board:TKB":"View Full Discussion ({repliesCount} Comments)","viewFullDiscussion@board:IDEA":"View Full Discussion ({repliesCount} Comments)","viewFullDiscussion@board:OCCASION":"View Full Discussion ({repliesCount} Comments)","showParents@board:FORUM":"Show Parent Replies","showParents@board:BLOG":"Show Parent Comments","showParents@board:TKB":"Show Parent Comments","showParents@board:IDEA":"Show Parent Comments","showParents@board:OCCASION":"Show Parent Comments"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyCallToAction-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyCallToAction-1728282321000","value":{"leaveReply":"Leave a reply...","leaveReply@board:BLOG@message:root":"Leave a comment...","leaveReply@board:TKB@message:root":"Leave a comment...","leaveReply@board:IDEA@message:root":"Leave a comment...","leaveReply@board:OCCASION@message:root":"Leave a comment...","repliesTurnedOff.FORUM":"Replies are turned off for this topic","repliesTurnedOff.BLOG":"Comments are turned off for this topic","repliesTurnedOff.TKB":"Comments are turned off for this topic","repliesTurnedOff.IDEA":"Comments are turned off for this topic","repliesTurnedOff.OCCASION":"Comments are turned off for this topic","infoText":"Stop poking me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1728282321000","value":{"title":"Query Handler"},"localOverride":false},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:138870"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1728282321000","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1728282321000","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1728282321000","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1728282321000","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1728282321000","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1728282321000","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1728282321000","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. Please try again in a few minutes.","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageCustomFields-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageCustomFields-1728282321000","value":{"CustomField.default.label":"Value of {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyButton-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyButton-1728282321000","value":{"repliesCount":"{count}","title":"Reply","title@board:BLOG@message:root":"Comment","title@board:TKB@message:root":"Comment","title@board:IDEA@message:root":"Comment","title@board:OCCASION@message:root":"Comment"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolutionList-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolutionList-1728282321000","value":{"emptyDescription":"No has been message solutions yet"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewInline-1728282321000","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anonymous","place":"Place {bylineBoard}","gotoParent":"Go to parent {name}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1728282321000","value":{"loadMore":"Show More"},"localOverride":false},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1728282321000","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"User:user:102584":{"__typename":"User","id":"user:102584","deleted":false,"uid":102584,"login":"Remy","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-04-01T16:59:34.436-04:00"},"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0xMDI1ODQtNTQ5MWk3MzY2RERGQkQwMTA4QTFG"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:ssqng67387/user:102584"},"ForumReplyMessage:message:138889":{"__typename":"ForumReplyMessage","uid":138889,"id":"message:138889","revisionNum":1,"author":{"__ref":"User:user:102584"},"readOnly":false,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:138884"},"conversation":{"__ref":"Conversation:conversation:138870"},"subject":"Re: Tired of my internet being down","moderationData":{"__ref":"ModerationData:moderation_data:138889"},"body":"
Procd727,
\n
\n
Thanks for reaching out! I see these are your first posts here in the Community! Welcome! We'd like to take a look into this for you, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"repliesCount":1,"postTime":"2022-11-14T10:51:30.971-05:00","lastPublishTime":"2022-11-14T10:51:30.971-05:00","metrics":{"__typename":"MessageMetrics","views":7325},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:138870/message:138889","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:138916":{"__typename":"ModerationData","id":"moderation_data:138916","status":"APPROVED","rejectReason":null},"AcceptedSolutionMessage:message:138916":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:140962"},"id":"message:138916","revisionNum":1,"uid":138916,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:138889"},"conversation":{"__ref":"Conversation:conversation:138870"},"subject":"Re: Tired of my internet being down","moderationData":{"__ref":"ModerationData:moderation_data:138916"},"body":"
Problem found and solved by the technician had water in my radio transmitter ! thanks remy for assisting me with my issues
","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"125","postTime":"2022-11-18T13:49:13.516-05:00","lastPublishTime":"2022-11-18T13:49:13.516-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":7222},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:138870/message:138916","customFields":[]},"ModerationData:moderation_data:138876":{"__typename":"ModerationData","id":"moderation_data:138876","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:138875":{"__typename":"ModerationData","id":"moderation_data:138875","status":"APPROVED","rejectReason":null},"User:user:21490":{"__typename":"User","id":"user:21490","login":"maratsade","uid":21490,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0yMTQ5MC04aTNCQUJDNDExNzNEOTlEOUE"},"rank":{"__ref":"Rank:rank:5"},"email":"","messagesCount":8701,"biography":null,"topicsCount":146,"kudosReceivedCount":4106,"kudosGivenCount":3490,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-06-05T03:00:00.000-04:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":168,"entityType":"USER","eventPath":"community:ssqng67387/user:21490"},"Rank:rank:5":{"__typename":"Rank","id":"rank:5","position":6,"name":"Distinguished Professor IV","color":"0000FF","icon":null,"rankStyle":"TEXT"},"ModerationData:moderation_data:138874":{"__typename":"ModerationData","id":"moderation_data:138874","status":"APPROVED","rejectReason":null},"ModerationData:moderation_data:138871":{"__typename":"ModerationData","id":"moderation_data:138871","status":"APPROVED","rejectReason":null},"User:user:29869":{"__typename":"User","id":"user:29869","login":"GabeU","uid":29869,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0yOTg2OS0zMzc1aTM2QzZDMjdBOUREQzBFNDg"},"rank":{"__ref":"Rank:rank:5"},"email":"","messagesCount":12244,"biography":null,"topicsCount":305,"kudosReceivedCount":3704,"kudosGivenCount":6425,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-01-04T03:00:00.000-05:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":270,"entityType":"USER","eventPath":"community:ssqng67387/user:29869"},"ForumReplyMessage:message:138871":{"__typename":"ForumReplyMessage","id":"message:138871","revisionNum":1,"uid":138871,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:138870"},"subject":"Re: Tired of my internet being down","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:138871"},"body":"
The reps can run remote diagnostics on your system to see if anything's amiss. They're normally on M-F from around 9AM to 6PM EST, though they're sometimes on during the weekend or in the evening. It'll likely not be until Monday before you get a reply from one.
","body@stringLength":"275","rawBody":"
The reps can run remote diagnostics on your system to see if anything's amiss. They're normally on M-F from around 9AM to 6PM EST, though they're sometimes on during the weekend or in the evening. It'll likely not be until Monday before you get a reply from one.
","author":{"__ref":"User:user:29869"},"isEscalated":null,"postTime":"2022-11-12T18:37:42.622-05:00","parent":{"__ref":"ForumTopicMessage:message:138870"}},"ForumReplyMessage:message:138874":{"__typename":"ForumReplyMessage","id":"message:138874","revisionNum":1,"uid":138874,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:138870"},"subject":"Re: Tired of my internet being down","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:138874"},"body":"
They don’t help ! It seems I know more about it than they do I’m pretty sure my transmitter is bad but I can’t afford to have it replaced I’m about to cancel my payment method and go back to att
","body@stringLength":"207","rawBody":"
They don’t help ! It seems I know more about it than they do I’m pretty sure my transmitter is bad but I can’t afford to have it replaced I’m about to cancel my payment method and go back to att
","author":{"__ref":"User:user:140962"},"isEscalated":null,"postTime":"2022-11-12T22:32:43.001-05:00","parent":{"__ref":"ForumReplyMessage:message:138871"}},"ForumReplyMessage:message:138875":{"__typename":"ForumReplyMessage","id":"message:138875","revisionNum":1,"uid":138875,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:138870"},"subject":"Re: Tired of my internet being down","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:138875"},"body":"
Maybe you should give the reps on this site a chance to have a look at your situation and discuss potential solutions. If they can't resolve your concerns after best-effort troubleshooting, they're willing to work with you regarding the ETF. The reps here are from the corporate offices and have the authority to do that. I don't believe the phone reps do. Might be worth your while to see what the reps here have to say.
","body@stringLength":"434","rawBody":"
Maybe you should give the reps on this site a chance to have a look at your situation and discuss potential solutions. If they can't resolve your concerns after best-effort troubleshooting, they're willing to work with you regarding the ETF. The reps here are from the corporate offices and have the authority to do that. I don't believe the phone reps do. Might be worth your while to see what the reps here have to say.
","author":{"__ref":"User:user:21490"},"isEscalated":null,"postTime":"2022-11-13T10:04:16.582-05:00","parent":{"__ref":"ForumReplyMessage:message:138874"},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":6},"Revision:revision:138876_1":{"__typename":"Revision","id":"revision:138876_1","lastEditTime":"2022-11-13T11:28:00.678-05:00"},"QueryVariables:ReplyList:message:138876:1":{"__typename":"QueryVariables","id":"ReplyList:message:138876:1","value":{"id":"message:138876","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1728282321000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1728282321000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1728282321000","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/ThreadedReplyList-1728282321000","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1728282321000","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false},"ModerationData:moderation_data:138880":{"__typename":"ModerationData","id":"moderation_data:138880","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:138880":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:21490"},"id":"message:138880","revisionNum":1,"uid":138880,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:138876"},"conversation":{"__ref":"Conversation:conversation:138870"},"subject":"Re: Tired of my internet being down","moderationData":{"__ref":"ModerationData:moderation_data:138880"},"body":"
The reps here haven't checked the situation yet, as they only work M-F. You would have to give them time to have a look, which they could do this coming week. I've seen them send techs for free, have seen them give people free replacement modems, and other things, but you need to wait for the reps on this site to work with you.
Since it seems you're done and want to just go ahead and pay the ETF instead of waiting: cancellation can only be done by phone, 866-347-3292.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-11-13T13:59:26.427-05:00","lastPublishTime":"2022-11-13T13:59:26.427-05:00","metrics":{"__typename":"MessageMetrics","views":7401},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:138870/message:138880","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:138882":{"__typename":"ModerationData","id":"moderation_data:138882","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:138882":{"__typename":"ForumReplyMessage","uid":138882,"id":"message:138882","revisionNum":1,"author":{"__ref":"User:user:29869"},"readOnly":false,"repliesCount":3,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:138876"},"conversation":{"__ref":"Conversation:conversation:138870"},"subject":"Re: Tired of my internet being down","moderationData":{"__ref":"ModerationData:moderation_data:138882"},"body":"
This Support Community, and especially this Tech Support section, is for people needing and wanting help with an issue. If you simply want to announce your departure and don't want any help, social media is that way -------- >>>>>
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2022-11-13T14:18:53.028-05:00","lastPublishTime":"2022-11-13T14:18:53.028-05:00","metrics":{"__typename":"MessageMetrics","views":7405},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:138870/message:138882","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDM5OjF8aW50LDEzODg4NCwxMzg4ODQ","node":{"__ref":"ForumReplyMessage:message:138884"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:138884":{"__typename":"ModerationData","id":"moderation_data:138884","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Moderator","color":"0099AA","icon":null,"rankStyle":"TEXT"},"ForumReplyMessage:message:138884":{"__typename":"ForumReplyMessage","uid":138884,"id":"message:138884","revisionNum":1,"author":{"__ref":"User:user:140962"},"readOnly":false,"repliesCount":2,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:138882"},"conversation":{"__ref":"Conversation:conversation:138870"},"subject":"Re: Tired of my internet being down","moderationData":{"__ref":"ModerationData:moderation_data:138884"},"body":"
Don’t use social media it’s ok I’ve filed complaints and I will get it resolved one way or the other
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"108","kudosSumWeight":0,"postTime":"2022-11-13T16:23:07.195-05:00","lastPublishTime":"2022-11-13T16:23:07.195-05:00","metrics":{"__typename":"MessageMetrics","views":7388},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:138870/message:138884","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDM5OjF8aW50LDEzODg4OSwxMzg4ODk","node":{"__ref":"ForumReplyMessage:message:138889"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:138889":{"__typename":"ModerationData","id":"moderation_data:138889","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1728282321000","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"TechSupport","messageSubject":"tired-of-my-internet-being-down","messageId":"138870","replyId":"138876"},"buildId":"UtG3-Pbti3STtL2t_tPEH","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"hughes","openTelemetryServiceVersion":"25.1.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/List/ListGroup/ListGroup.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/customComponent/CustomComponentContent/CustomComponentScripts.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx"],"appGip":true,"scriptLoader":[{"id":"mixPanel","src":"https://community.hughesnet.com/t5/s/ssqng67387/pagescripts/1726769041000/mixPanel.js?page.id=ForumReplyPage&entity.id=board%3ATechSupport&entity.id=message%3A138876","strategy":"afterInteractive"}]}