Forum Discussion
Transmit/Uplink errors
Getting a lot of red x’s on uplink. Could this be due to the Pineapple Express rainstorm on the west coast? https://imgur.com/a/9kuCF
- Well, guy came out and swapped out the radio. System is working smoothly now. Still some red x’s in the system status, but no problems with the internet now.
Messages actually send out every time on messenger/iMessage, etc!
Hi Mari
Thank you for getting back to me. I still cannot communicate with the modem and it appears that our signal logger has not been able to get historical data for your signal for quite some time. The mount or cable might be loose, or a connector corroded. I think at this point the best thing for us to do is set up a visit from a technician to have them come out and see what the problem is. The visit and repair are at no cost to you. Since I am not in the office I am not sure if I can set up the visit from here, but if I can I will post back here to confirm.
~Amanda
A appointment any time of the week past 12pm would be preferred, but earlier is fine.
Make sure the tech brings a extra modem. I have a hunch it’s the problem.
Make sure the tech brings a extra modem. I have a hunch it’s the problem.
Hi Mari
I've scheduled the dispatch but I am not sure if the tech will have these modems on hand yet. If he doesn't, I can ship you one. I was able to get the 8-11AM slot for Monday, but their office will call or text you ahead of the visit to confirm the appointment. If you need to, you can reschedule with them when that occurs.
Thanks,
Amanda
